STORES Magazine - April 2018 - 44

bulletin. We get the bulletin to the
retailers. This is an intelligence network
for the stores."
More than 100 such bulletins were
distributed to retailers last year.
Collier says the local judiciary is on
board with the anti-ORC efforts. He
describes one judge as a person who
"considers shoplifting a community
killer," and that he has a standard sentence
for first-time offenders but warns, "if it
happens again, you'll be sent to jail."
The Mentor theft deterrence program
has shifted the approach to some
crime-fighting tactics. Now, "We want
[retailers] to call while there is shoplifting
in progress," Collier says. The officers in
the parking lot can arrest the perpetrators
after they leave the store but before they
get into their vehicle.
Collier says such arrests have increased
while "after-the-fact" arrests have
decreased. One result is that since thieves
never make it to their car, there are
fewer getaway pursuit chases which are
dangerous for police and the public, not
to mention the thieves themselves.
Interestingly, making arrests while the
crime is in progress has not resulted in
weapons being drawn nor have there been
any hostage-takings in escape attempts,
Collier says.
"These guys know that if they get
caught shoplifting with a weapon on
them, it's robbery and they're smart
enough to want to avoid that," he says.
POLICY CHANGES

Collier says arresting officers frequently
search suspects' vehicles and often find
contraband from other stores. This is not
surprising since over the years, officers on
parking lot surveillance have learned that
"suspicious activity" includes noting a car
with two or more occupants that comes
into the lot and parks away from other
vehicles. After rustling around, one of the
occupants emerges from the vehicle with
a bag from a different store that appears
to be full of items to be returned.
"People are stealing in other stores in
other cities and returning them here,"
Collier says. "That's what the parking lot
surveillance is about."

44

STORES April 2018

Retail Theft Deterrence Program Statistics
Arrests
Addicts
Heroin users
Felony charges
Misdemeanor charges
Warrants
Recovered property

2015
67
41
29
29
87
16
$18,356

2016
81
59
46
41
134
20
$9,672

2017
76
32
16
64
103
20
$11,331

Source: Mentor Police Department

In addition to the tweaks the police have
made in their handling of theft deterrence
incidents, "some of the stores have
changed their policies on returns," Collier
says. "Some are now asking for IDs or
tracking individuals with multiple returns.
Sometimes there are limits of three returns
within a certain time period. With more
valuable merchandise, they won't give a
return without a valid receipt."
Among the other changes the police have
noticed since the inception of the program
is the decline in arrests of heroin users and
other addicts and an increase in stealingfor-profit and organized retail crime.
"Some of them had lists of contacts
and were stealing to order," Collier
says. "State investigators got involved
and uncovered a fencing operation in an
adjacent county."
Jonathan Mehn, Target's asset protection
manager for the greater Cleveland area,

says he attends the quarterly meeting with
the Mentor Police Department and loss
prevention officials from 60 or so other
retailers. "We feel it's mutually beneficial,"
Mehn says. "We appreciate what the
Mentor police are doing. We are proud to
be a part of the program. The officers are
in our store all the time, working with our
store personnel. It's been a huge benefit for
us and the community of Mentor."
The city of Mentor, which provides
75 percent of the funding for the police
department's anti-ORC program, feels
its money is being well spent, Logarusic
says. "The city is pleased to see the level
of cooperation that continues to grow
between our retail partners and Mentor
police."
David P. Schulz has been writing for STORES
since 1982 and is the author of several
non-fiction books.

STORES.ORG


http://www.STORES.ORG

Table of Contents for the Digital Edition of STORES Magazine - April 2018

Editor’s Page
President’s Page
Retail Politics
NRF News
TRENDS
C2W
Retail People
A Taste for Success
Want It, Need It, Gotta Have It
SUPPLY CHAIN
TECHNOLOGY
FINANCE
Q&A
MERCHANDISING
BUSINESS OPERATIONS Lowe’s expands training program to help communities in need.
BUSINESS OPERATIONS Bloomin’ Brands uses data to save money and improve the customer experience.
BUSINESS OPERATIONS Grove Collaborative reduces delivery times and improves customer satisfaction.
STARTUP SPOTLIGHT IceCream Labs uses machine learning and visual intelligence to drive ecommerce.
THEFT
SECURITY
POV
Communities
End Cap
STORES Magazine - April 2018 - Intro
STORES Magazine - April 2018 - cover1
STORES Magazine - April 2018 - cover2
STORES Magazine - April 2018 - 3
STORES Magazine - April 2018 - 4
STORES Magazine - April 2018 - 5
STORES Magazine - April 2018 - Editor’s Page
STORES Magazine - April 2018 - President’s Page
STORES Magazine - April 2018 - Retail Politics
STORES Magazine - April 2018 - NRF News
STORES Magazine - April 2018 - TRENDS
STORES Magazine - April 2018 - 11
STORES Magazine - April 2018 - 12
STORES Magazine - April 2018 - 13
STORES Magazine - April 2018 - 14
STORES Magazine - April 2018 - C2W
STORES Magazine - April 2018 - Retail People
STORES Magazine - April 2018 - 17
STORES Magazine - April 2018 - A Taste for Success
STORES Magazine - April 2018 - 19
STORES Magazine - April 2018 - 20
STORES Magazine - April 2018 - 21
STORES Magazine - April 2018 - Want It, Need It, Gotta Have It
STORES Magazine - April 2018 - 23
STORES Magazine - April 2018 - 24
STORES Magazine - April 2018 - 25
STORES Magazine - April 2018 - SUPPLY CHAIN
STORES Magazine - April 2018 - 27
STORES Magazine - April 2018 - 28
STORES Magazine - April 2018 - TECHNOLOGY
STORES Magazine - April 2018 - 30
STORES Magazine - April 2018 - FINANCE
STORES Magazine - April 2018 - 32
STORES Magazine - April 2018 - Q&A
STORES Magazine - April 2018 - MERCHANDISING
STORES Magazine - April 2018 - 35
STORES Magazine - April 2018 - BUSINESS OPERATIONS Lowe’s expands training program to help communities in need.
STORES Magazine - April 2018 - 37
STORES Magazine - April 2018 - BUSINESS OPERATIONS Bloomin’ Brands uses data to save money and improve the customer experience.
STORES Magazine - April 2018 - 39
STORES Magazine - April 2018 - BUSINESS OPERATIONS Grove Collaborative reduces delivery times and improves customer satisfaction.
STORES Magazine - April 2018 - 41
STORES Magazine - April 2018 - STARTUP SPOTLIGHT IceCream Labs uses machine learning and visual intelligence to drive ecommerce.
STORES Magazine - April 2018 - THEFT
STORES Magazine - April 2018 - 44
STORES Magazine - April 2018 - 45
STORES Magazine - April 2018 - SECURITY
STORES Magazine - April 2018 - 47
STORES Magazine - April 2018 - POV
STORES Magazine - April 2018 - Communities
STORES Magazine - April 2018 - End Cap
STORES Magazine - April 2018 - cover3
STORES Magazine - April 2018 - cover4
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