Rural Water - Quarter 1, 2015 - (Page 53)

FrOM tHe CeO a 2015 - Serving the Membership By Sam wade, Nrwa CeO Associations have one overall mission, to serve the membership. That is precisely what the rural water family does day in and day out. It's what Rural Water does at the system level, at state rural water associations and at the National Rural Water Association. This culture does not just happen: it is created and nurtured by the leaders in our industry who are elected to serve on state boards and those who serve on the NRWA Board of Directors. It is that leadership and culture that will see 2015 offering some new and exciting member benefits to water and wastewater utility members and to the utility staff. Regardless of age, we are all living in an expanding technology age that must be embraced. NRWA launched the WaterPro Online Community in January ( This community will bring the water industry together to connect with peers, to access one-on-one expertise, and to allow individual input into regulatory and legislative issues. In addition, the site will offer subscribers discounts, limited-distribution webinars, publications and access to one-on-one interviews with key agency decision makers. We invite you to join the discussions, stay on top of your industry, share your expertise and provide your insight on today's water and wastewater challenges. Does your system have a water loss forgiveness policy for waterline breaks? If so, increase your revenues by checking into the NRWA/State Association Affinity Program with Sunbelt Insurance Group for utilities. This affordable insurance plan is offered only to the utility, not to the homeowner, and is customizable at the system level. It provides a financial benefit to the utility and a service from your utility to the customers. This program meets the stringent standards of an NRWA affinity program with a focus on customer service and benefits to the utility. Contact your state rural water association, or email for personal service. Along with the expanded intrusion of technology in our personal and business lives, the threat of personal information being compromised by data breaches, the association has worked with Bailey Special Risk to offer an exclusive cyber-security affinity insurance program to meet the protection needs of various-sized systems. If businesses like Target and Home Depot, with the latest protection technology, can be breached, where does that leave your utility? If a hacker breaks into your system, it can cost hundreds of thousands of dollars in notifications, credit monitoring and possible lawsuits. This plan offers affordable protection for the utility and to protect their sensitive and personal customer information. For the same reason we have fire insurance, all utilities should have cyber security coverage. Interested? Have your systems insurance broker contact call 1-800-768-7475 or email www. for details. Membership in your state rural association is required. Today, technology rules our lives and the primary source of information for consumers is the entity's website. Think your utility can't afford a nice and user friendly website? Think again and contact Rural Water Impact -, 888-551-4815, Ext 5, or Rural Water Impact and Municipal Impact meet the stringent standards as an affinity partner of NRWA. These new services, coupled with the legislative and regulatory representation year round, will make for a busy new year. These new member benefits are available because of the culture and leadership of your state and national association, because of the volunteer board members who donate their time and passion to benefit rural and small communities and to each utility and their staff who support their association by attending state association events accessing the products and services offered. Check out these products as we step into 2015 and beyond, and have a blessed and successful new year. ● rural water 53

Table of Contents for the Digital Edition of Rural Water - Quarter 1, 2015

From The President By Charles Hilton, NRWA President
Putting the Power of Association to Work By Fiona Soltes
The Team Myth By Gerry Sandusky
The Power of the WaterPro Community By NRWA Staff
Rural Water’s Impact in Washington, DC By NRWA Staff
Save Money, Protect Your System and Keep Your Customers Happy
Joining their Voices: Rural Water Rally
The 16th Annual Great American Water Taste Test
Cloud Seeding: A New Take on an Old Idea By Sandy Smith
How the Cloud is Revolutionizing the Future of Water Utility Management By Kristie Anderson
Regulatory Update By Mike Keegan, NRWA Analyst
Throwing My Loop By Michael Johnson
Index to Advertisers/
From the Ceo By Sam Wade, NRWA CEO

Rural Water - Quarter 1, 2015