Rural Water - Quarter 2, 2018 - 7

contents

RURAL WATER * SECOND QUARTER 2018 * VOLUME 39, NUMBER 2

features

12

The 10 Steps of Crisis Communication
If you're serious about crisis preparedness and response, read
and implement these 10 steps of crisis communications, the
first seven of which can and should be undertaken before any
crisis occurs.
By Jonathan Bernstein

18

Florida Rural Water Association's
Rapid Response to Deadly Hurricane Irma
Hurricane Irma hit Florida in September 2017, with effects felt
across the state. Florida Rural Water Association stepped in to
provide quick response, helping many Florida systems.
By Gary Williams, Executive Director, Florida Rural Water Association

24

Texas Rural Water Association Provides
Emergency Assistance to Systems Impacted
by Hurricane Harvey

Hurricane Harvey made landfall as a Category 4 hurricane with
winds of 130 mph near Rockport, Texas. After the storm, Texas
Rural Water Association provided aid to many systems across
Texas and Louisiana.

departments
11

From the President

34

Regulatory Update

37

A Day in the Life of a
Circuit Rider

UTWARN: Rural Water Association of
Utah's Emergency Response System
Utah's emergency response to crises such as water system
contamination, water outages and wildfires is deftly handed by
the Rural Water Association of Utah's field personnel.
By Dale Pierson, Executive Director, Rural Water Association of Utah

33

NRWA Congratulates Senator Thad Cochran
on His Retirement

By Steve Fletcher, NRWA President
By Mike Keegan, NRWA Analyst

By Dale Barrie, Circuit Rider West, Iowa
Rural Water Association

39

Can You Hear the Crickets?

41

Up the Creek:
A Unique Elixir

By Jason Green, Executive Director,
Oregon Association of Water Utilities

By Ken M. Blomberg

42

By Allison Kaminsky, Communications and IT Director,
Texas Rural Water Association

29

18

Residential Metering:

Choosing the Meter That Best Meets
the Changing Needs of Your Rural
Water System
By Dan Devane, Zenner USA

to Advertisers/
44 Index
Advertisers.com

46

From the CEO

By Sam Wade, NRWA CEO

39

Senator Thad Cochran of Mississippi was recently praised
by his Senate colleagues for his long, devoted service to
this nation.

Rural Water is the official magazine of the National Rural Water Association, 2915 S. 13th Street, Duncan, OK 73533, (580) 251-9081, Fax: (580) 255-4476, www.nrwa.org,
Publisher: Sam Wade, Editor: Michael Harris, Individual Membership: Sharon Condit, Corporate Partners: Dawn Myers. Send address changes and corrections to
Dawn Myers at dawn@nrwa.org.
Published by:
, 5950 NW 1st Place, Gainesville, FL 32607, (352) 332-1252, (800) 369-6220, Fax: (352) 331-3525, www.naylor.com, Group Publisher: John Bacon,
Editor: Robin Lamerson, Project Manager: Mike Ross, Publication Director: Joseph Watkins, Advertising Sales: Chris Zabel, Jamie Williams, Jason Zawada, John Esbenshade,
Marjorie Pedrick, Mike Sroka, Nathan Burgman, Raymond Strickland, Ryan Griffin, Susan Maracle, William Worley, Marketing: Kaydee Brown, Project Support Specialist:
Hope Swindler, Cover Design: Sharon Lynne, Dan Dahlin, Layout & Design: Sharon Lynne
©2018 Naylor, LLC. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the publisher.
Advertising rate cards and media kits available on request. The publisher reserves the right to reject or edit any manuscripts received for publication. Statements of fact and opinion
are the responsibility of the authors alone and do not imply an opinion on the part of the National Rural Water Association. NRWA also reserves the right to reject any advertising
deemed unsuitable for Rural Water. Acceptance of advertising by the National Rural Water Association does not constitute endorsement of the advertiser, its products or services, nor
does National Rural Water Association make any claims or guarantees as to the accuracy or validity of advertisers' claims. PUBLISHED APRIL 2018 / NRW-Q0218 / 4119

RURAL WATER

7


http://www.Advertisers.com http://www.nrwa.org http://www.naylor.com

Table of Contents for the Digital Edition of Rural Water - Quarter 2, 2018

From the President
The 10 Steps of Crisis Communication
Florida Rural Water Association’s Rapid Response to Deadly Hurricane Irma
Texas Rural Water Association Provides Emergency Assistance to Systems Impacted by Hurricane Harvey
UTWARN: Rural Water Association of Utah’s Emergency Response System
NRWA Congratulates Senator Thad Cochran on His Retirement
Regulatory Update
A Day in the Life of a Circuit Rider
Can You Hear the Crickets?
Up the Creek: A Unique Elixir
Residential Metering: Choosing the Meter That Best Meets the Changing Needs of Your Rural Water System
Index to Advertisers/Advertisers.com
From the CEO
Rural Water - Quarter 2, 2018 - Intro
Rural Water - Quarter 2, 2018 - bellyband1
Rural Water - Quarter 2, 2018 - bellyband2
Rural Water - Quarter 2, 2018 - cover1
Rural Water - Quarter 2, 2018 - cover2
Rural Water - Quarter 2, 2018 - 3
Rural Water - Quarter 2, 2018 - 4
Rural Water - Quarter 2, 2018 - 5
Rural Water - Quarter 2, 2018 - 6
Rural Water - Quarter 2, 2018 - 7
Rural Water - Quarter 2, 2018 - 8
Rural Water - Quarter 2, 2018 - 9
Rural Water - Quarter 2, 2018 - 10
Rural Water - Quarter 2, 2018 - From the President
Rural Water - Quarter 2, 2018 - The 10 Steps of Crisis Communication
Rural Water - Quarter 2, 2018 - 13
Rural Water - Quarter 2, 2018 - 14
Rural Water - Quarter 2, 2018 - 15
Rural Water - Quarter 2, 2018 - 16
Rural Water - Quarter 2, 2018 - 17
Rural Water - Quarter 2, 2018 - Florida Rural Water Association’s Rapid Response to Deadly Hurricane Irma
Rural Water - Quarter 2, 2018 - 19
Rural Water - Quarter 2, 2018 - 20
Rural Water - Quarter 2, 2018 - 21
Rural Water - Quarter 2, 2018 - 22
Rural Water - Quarter 2, 2018 - 23
Rural Water - Quarter 2, 2018 - Texas Rural Water Association Provides Emergency Assistance to Systems Impacted by Hurricane Harvey
Rural Water - Quarter 2, 2018 - 25
Rural Water - Quarter 2, 2018 - 26
Rural Water - Quarter 2, 2018 - 27
Rural Water - Quarter 2, 2018 - 28
Rural Water - Quarter 2, 2018 - UTWARN: Rural Water Association of Utah’s Emergency Response System
Rural Water - Quarter 2, 2018 - 30
Rural Water - Quarter 2, 2018 - 31
Rural Water - Quarter 2, 2018 - 32
Rural Water - Quarter 2, 2018 - NRWA Congratulates Senator Thad Cochran on His Retirement
Rural Water - Quarter 2, 2018 - Regulatory Update
Rural Water - Quarter 2, 2018 - 35
Rural Water - Quarter 2, 2018 - 36
Rural Water - Quarter 2, 2018 - A Day in the Life of a Circuit Rider
Rural Water - Quarter 2, 2018 - 38
Rural Water - Quarter 2, 2018 - Can You Hear the Crickets?
Rural Water - Quarter 2, 2018 - 40
Rural Water - Quarter 2, 2018 - Up the Creek: A Unique Elixir
Rural Water - Quarter 2, 2018 - Residential Metering: Choosing the Meter That Best Meets the Changing Needs of Your Rural Water System
Rural Water - Quarter 2, 2018 - 43
Rural Water - Quarter 2, 2018 - Index to Advertisers/Advertisers.com
Rural Water - Quarter 2, 2018 - 45
Rural Water - Quarter 2, 2018 - From the CEO
Rural Water - Quarter 2, 2018 - cover3
Rural Water - Quarter 2, 2018 - cover4
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