Rural Water - Quarter 3, 2016 - 26
Recapturing Revenue from
A Utility's Perspective
BY JACKIE HAINES, NRWA
Every utility has received that phone call from that
customer who had a leak and now has an "outrageous" water bill. In
some instances, the leak is found relatively quickly. In others, not until
the bill comes in. No matter how the customer discovers the excessive
bill they are now responsible for, they aren't exactly singing along
to the Aretha Franklin version of "Oh Happy Day" when they call to
"discuss" the charges.
An estimated 70 percent of water customers are unaware their
responsibility to the waterline and the water begins at the meter. Most
homeowner's insurance policies don't cover waterlines or leaks, but 90
percent of homeowners believe they are covered. Unfortunately, when
a leak occurs, they quickly learn when they receive the bill.
THIRD QUARTER 2016
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