Rural Water - Quarter 3, 2016 - 28


the water system would adjust the bill to
50 percent off. However, the customer,
still in shock with the large bill, didn't leave
the conversation any happier.
Furthermore, the utility was faced
with thousands of dollars of revenue loss.
Reese stated that over a six-year period
Northern Ohio Rural Water wrote off over
$175,000 and still had upset customers.
Since starting the program in
December of 2015, Northern Ohio Rural
Water has already recaptured $20,000
of revenue from leak protection. Reese
elaborated, "We project that by choosing
ServLine, we will realize a profit of

$60,000 to $95,000 per year to go into our
general fund."
Plus, his customers are very happy.
After Reese utilized the ServLine flyer
insert to educate his customers, 10,600
of the utility's customers were set up
for ServLine leak protection. Reese
says this represents 97 percent of his
utility's customers.
"In fact, on our new customers, we
get more than 99 percent of them, and
we typically add 200-300 per year,"
added Reese.
As for the additional water line
coverage, 150 customers see the value

Negative Press:
Insurance vs Warranty?
It's no secret warranty programs for water lines are in the press and some have a
bad reputation of not paying up when a claim is filed.
The Good News: SERVLINE IS NOT A WARRANTY COMPANY.
ServLine is an insurance program backed by A-rated insurance carriers. ServLine
provides a broader coverage that doesn't have loopholes lurking in every corner of
the policy trying to not pay the claim.

of having their lines covered as well. The
end result of choosing ServLine has been
not only recapturing revenue, but also
increasing customer satisfaction. Happy
customers make for a happy utility! ●

Testimonials
"The support from ServLine has
been outstanding. Many of our 3,200
members have made calls to the local
Entranosa ServLine number, and NO
ONE has had a negative comment
about the quality of the service they
received. I have had high expectations
-and I'm impressed, just so you
know. Good program."
John L. Jones, CEO, Entranosa Water
& Wastewater Association
"I can report that this program is
generating about $2,000/mo. revenue
for my utility with no investment
required. We have a voluntary 98
percent participation rate."
George Hanson, GM, Chesapeake
Ranch Water Company

WATER AND WASTEWATER

TRAINING

WATER AND WASTEWATER
TECHNOLOGY

1PNKPG%GTVKƂECVG2TQITCO

* Designed for entry-level
employment
* Online and fully accredited
* Complete in two semesters
* Built by industry experts

bismarckstate.edu/energy

ERG-014-0615

28

THIRD QUARTER 2016

812264_Force.indd 1

14/05/16 9:30
AM
751335_Bismarck.indd
1

National Energy
Center of Excellence

05/06/15 2:46 AM


http://www.bismarckstate.edu http://www.forceflow.com http://www.bismarckstate.edu/energy http://www.forceflow.com

Table of Contents for the Digital Edition of Rural Water - Quarter 3, 2016

The Latest Drinking Water Innovations
Potable Reuse of Water: A View from Arizona
Getting the Public on Board with Your Potable Water Reuse Plan
Recapturing Revenue from Water Loss
Water Depletion and the Customer
Boardroom Courtesy
From the President
Finance: Audit Requirements
Technology: The New System that Uses Sound to Alleviate Water Shortage
Emergency Management: Creating a Drought Response Plan
A Day in the Life of a Circuit Rider
Regulatory Update
Throwing My Loop: An Old Familiar Tune
Index to Advertisers/ Advertisers.com
Rural Water - Quarter 3, 2016 - cover1
Rural Water - Quarter 3, 2016 - cover2
Rural Water - Quarter 3, 2016 - 3
Rural Water - Quarter 3, 2016 - 4
Rural Water - Quarter 3, 2016 - 5
Rural Water - Quarter 3, 2016 - 6
Rural Water - Quarter 3, 2016 - 7
Rural Water - Quarter 3, 2016 - 8
Rural Water - Quarter 3, 2016 - 9
Rural Water - Quarter 3, 2016 - 10
Rural Water - Quarter 3, 2016 - From the President
Rural Water - Quarter 3, 2016 - The Latest Drinking Water Innovations
Rural Water - Quarter 3, 2016 - 13
Rural Water - Quarter 3, 2016 - 14
Rural Water - Quarter 3, 2016 - 15
Rural Water - Quarter 3, 2016 - 16
Rural Water - Quarter 3, 2016 - 17
Rural Water - Quarter 3, 2016 - Potable Reuse of Water: A View from Arizona
Rural Water - Quarter 3, 2016 - 19
Rural Water - Quarter 3, 2016 - 20
Rural Water - Quarter 3, 2016 - 21
Rural Water - Quarter 3, 2016 - Getting the Public on Board with Your Potable Water Reuse Plan
Rural Water - Quarter 3, 2016 - 23
Rural Water - Quarter 3, 2016 - 24
Rural Water - Quarter 3, 2016 - 25
Rural Water - Quarter 3, 2016 - Recapturing Revenue from Water Loss
Rural Water - Quarter 3, 2016 - 27
Rural Water - Quarter 3, 2016 - 28
Rural Water - Quarter 3, 2016 - 29
Rural Water - Quarter 3, 2016 - 30
Rural Water - Quarter 3, 2016 - Finance: Audit Requirements
Rural Water - Quarter 3, 2016 - 32
Rural Water - Quarter 3, 2016 - 33
Rural Water - Quarter 3, 2016 - 34
Rural Water - Quarter 3, 2016 - Technology: The New System that Uses Sound to Alleviate Water Shortage
Rural Water - Quarter 3, 2016 - 36
Rural Water - Quarter 3, 2016 - Emergency Management: Creating a Drought Response Plan
Rural Water - Quarter 3, 2016 - 38
Rural Water - Quarter 3, 2016 - 39
Rural Water - Quarter 3, 2016 - A Day in the Life of a Circuit Rider
Rural Water - Quarter 3, 2016 - 41
Rural Water - Quarter 3, 2016 - 42
Rural Water - Quarter 3, 2016 - Water Depletion and the Customer
Rural Water - Quarter 3, 2016 - 44
Rural Water - Quarter 3, 2016 - Boardroom Courtesy
Rural Water - Quarter 3, 2016 - 46
Rural Water - Quarter 3, 2016 - 47
Rural Water - Quarter 3, 2016 - Regulatory Update
Rural Water - Quarter 3, 2016 - 49
Rural Water - Quarter 3, 2016 - 50
Rural Water - Quarter 3, 2016 - Throwing My Loop: An Old Familiar Tune
Rural Water - Quarter 3, 2016 - 52
Rural Water - Quarter 3, 2016 - 53
Rural Water - Quarter 3, 2016 - Index to Advertisers/ Advertisers.com
Rural Water - Quarter 3, 2016 - 55
Rural Water - Quarter 3, 2016 - 56
Rural Water - Quarter 3, 2016 - 57
Rural Water - Quarter 3, 2016 - 58
Rural Water - Quarter 3, 2016 - cover3
Rural Water - Quarter 3, 2016 - cover4
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