Rural Water - Quarter 3, 2016 - 47


ensures that no one is discriminated
against (unintentionally or intentionally)
or treated differently. Try to use genderneutral language in making motions and
long-lasting policies.
Attendance-The bylaws expect
directors to be in attendance at duly
called meetings. Missing a meeting is
seldom acceptable, and whether or not
a director attends, they are still liable
for the decisions of the board. The
board as a team is "only as strong as its
weakest link."
Posture-Slouching, head resting on
hand, leaning back while stretching out,
standing up to engage in yoga poses are
all distractions.
Decorum-Directors are "agents" of
the organization; maintain the decorum
that reflects well on the organization.
(Directors who wear an organization
nametag or logo shirt should remove it
before celebrating a night on the town.)
Be careful with the casual attitude and
language heard at home or work but not
appropriate at the board meeting. Things
cannot be unsaid. If someone has crossed
the line, an apology may be in order.
Hoodwinked-Nobody likes a
director who tries to pull a fast one on the
board. Be open and honest with ideas and
the rationale for proposals.
Process-Respect established
processes associated with the
organization. There will be a need to
adhere to rules of order, read and comply
with governing documents and to honor
protocols.
Personal stories-Using board time
to share a personal challenge or drama
is not the purpose. Directors are there
to advance the mission and goals, not
discuss personal issues.
Body language-Read the body
language of the board, especially the
officers. The board has an agenda to
complete in an allotted time. One good
at reading body language can tell when
there is anxiety in the meeting, things
are behind schedule or discomfort is
apparent.
Disagreement-Anticipate
misunderstandings, fervent opinions and
passions to arise. Displaying anger or tears
or storming off mad is inappropriate. If
necessary, politely request a moment to

gather oneself, displaying one's maturity
and respect for others and the processes.
Some discussions may be more appropriate
in a closed-door executive session.
Meals-Some meetings will require
working through a meal. Table etiquette
should apply. Nobody wants to listen
to or watch someone chew ice or gum,
chomp, lick, or crinkle wrappers. Adding
onions and some other items permeates
throughout the room.
Pitch-in-Someone was responsible
for setting up the meeting. By

adjournment there may be beverage
containers, notes and food wrappers
on the table. Before departing, offer to
help staff clean up and reposition the
room for the next meeting. ●
About the Author: Bob Harris, CAE,
offers governance tips and templates
at www.nonprofitcenter.com.
Rosalinda Randall is an etiquette
trainer and author of Don't Burp in the
Board Room, with resources available
at www.rosalindarandall.com.

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Table of Contents for the Digital Edition of Rural Water - Quarter 3, 2016

The Latest Drinking Water Innovations
Potable Reuse of Water: A View from Arizona
Getting the Public on Board with Your Potable Water Reuse Plan
Recapturing Revenue from Water Loss
Water Depletion and the Customer
Boardroom Courtesy
From the President
Finance: Audit Requirements
Technology: The New System that Uses Sound to Alleviate Water Shortage
Emergency Management: Creating a Drought Response Plan
A Day in the Life of a Circuit Rider
Regulatory Update
Throwing My Loop: An Old Familiar Tune
Index to Advertisers/ Advertisers.com
Rural Water - Quarter 3, 2016 - cover1
Rural Water - Quarter 3, 2016 - cover2
Rural Water - Quarter 3, 2016 - 3
Rural Water - Quarter 3, 2016 - 4
Rural Water - Quarter 3, 2016 - 5
Rural Water - Quarter 3, 2016 - 6
Rural Water - Quarter 3, 2016 - 7
Rural Water - Quarter 3, 2016 - 8
Rural Water - Quarter 3, 2016 - 9
Rural Water - Quarter 3, 2016 - 10
Rural Water - Quarter 3, 2016 - From the President
Rural Water - Quarter 3, 2016 - The Latest Drinking Water Innovations
Rural Water - Quarter 3, 2016 - 13
Rural Water - Quarter 3, 2016 - 14
Rural Water - Quarter 3, 2016 - 15
Rural Water - Quarter 3, 2016 - 16
Rural Water - Quarter 3, 2016 - 17
Rural Water - Quarter 3, 2016 - Potable Reuse of Water: A View from Arizona
Rural Water - Quarter 3, 2016 - 19
Rural Water - Quarter 3, 2016 - 20
Rural Water - Quarter 3, 2016 - 21
Rural Water - Quarter 3, 2016 - Getting the Public on Board with Your Potable Water Reuse Plan
Rural Water - Quarter 3, 2016 - 23
Rural Water - Quarter 3, 2016 - 24
Rural Water - Quarter 3, 2016 - 25
Rural Water - Quarter 3, 2016 - Recapturing Revenue from Water Loss
Rural Water - Quarter 3, 2016 - 27
Rural Water - Quarter 3, 2016 - 28
Rural Water - Quarter 3, 2016 - 29
Rural Water - Quarter 3, 2016 - 30
Rural Water - Quarter 3, 2016 - Finance: Audit Requirements
Rural Water - Quarter 3, 2016 - 32
Rural Water - Quarter 3, 2016 - 33
Rural Water - Quarter 3, 2016 - 34
Rural Water - Quarter 3, 2016 - Technology: The New System that Uses Sound to Alleviate Water Shortage
Rural Water - Quarter 3, 2016 - 36
Rural Water - Quarter 3, 2016 - Emergency Management: Creating a Drought Response Plan
Rural Water - Quarter 3, 2016 - 38
Rural Water - Quarter 3, 2016 - 39
Rural Water - Quarter 3, 2016 - A Day in the Life of a Circuit Rider
Rural Water - Quarter 3, 2016 - 41
Rural Water - Quarter 3, 2016 - 42
Rural Water - Quarter 3, 2016 - Water Depletion and the Customer
Rural Water - Quarter 3, 2016 - 44
Rural Water - Quarter 3, 2016 - Boardroom Courtesy
Rural Water - Quarter 3, 2016 - 46
Rural Water - Quarter 3, 2016 - 47
Rural Water - Quarter 3, 2016 - Regulatory Update
Rural Water - Quarter 3, 2016 - 49
Rural Water - Quarter 3, 2016 - 50
Rural Water - Quarter 3, 2016 - Throwing My Loop: An Old Familiar Tune
Rural Water - Quarter 3, 2016 - 52
Rural Water - Quarter 3, 2016 - 53
Rural Water - Quarter 3, 2016 - Index to Advertisers/ Advertisers.com
Rural Water - Quarter 3, 2016 - 55
Rural Water - Quarter 3, 2016 - 56
Rural Water - Quarter 3, 2016 - 57
Rural Water - Quarter 3, 2016 - 58
Rural Water - Quarter 3, 2016 - cover3
Rural Water - Quarter 3, 2016 - cover4
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