The Road Explorer - Fall 2017 - 27
with a Hamilton office, we easily cover
Toronto and all the way to Niagara.
Plus, our St. Thomas office makes it
easier to cover the area from Woodstock
down to West Lorne. Our Thamesville
office covers the Chatham-Kent and
Sarnia-Lambton areas, and our Essex
office covers the Windsor-Essex area."
The Badder fleet is impressive,
including 44, 56-passenger coaches
(MCI and Prevost); seven activity
coaches (from 24- to 39-passenger
capacities); 130 school buses;
and now 50 vehicles (44 vans,
six automobiles) - within the Airways
With such a large offering, Badder
finds strength not only from family
values, but also within the industries
it works. In addition to membership
with OMCA (Ontario Motor Coach
Association), the company is a member
of the American Bus Association,
Motor Coach Canada, United
Motorcoach Association, Independent
School Bus Operators Association
and the Canadian Federation of
Independent Business. Badder is
a member of the OMCA Board of
Directors and the OMCA Coach
The company also gives back to a
long list of charities and groups within
the communities it serves. In fact, its
family values and philanthropy does not
go unnoticed by its industry partners.
"Badder Bus has been our
transportation partner since 2006.
We couldn't ask for a better company
to work with. Family-owned still
means something in the industry, and
the Badder family has shown that
excellence, experience and friendship
can be done in a business atmosphere,"
said Susan LeClair, Canadian division
manager at Shoreline Charters & Tours
in Leamington, Ontario.
From modest beginnings to
industry leader, Badder Bus
Operations has, indeed, cleared a
path for future growth and success,
all stemming from family values.
Doug Badder, President
Badder Bus Operations
The Road Explorer: Today's
travellers are much more savvy than
their predecessors. They have the
world in their hands with the Internet,
and they enjoy more independent
adventures once they've reached
their destinations. With Badder Bus
Operations' coach division, do you
recognize those trends?
Doug Badder: We do see that, to
a point, despite the fact we don't do
tours. Our travel agencies handle
that area for us. But we are aware of
what the groups are asking for today.
They know what they want. They've
done their research on the Internet.
And they know where they want to
go. So they are prepared, even before
they come to us. And we don't need
to make nearly as many suggestions
to them as we have in the past.
Badder Bus Operations remains
a family-owned and family-operated
business, and continues to grow
in a very controlled manner.
How do these elements factor
into your continued success?
I think first and foremost, we
are successful because we are a
family-run business. We try to treat
all of our customers the same way we
treat our family members. We treat
them in a fair manner, offer them
great customer service, including
well-trained professional drivers,
and provide well-maintained and
clean equipment. Even within our
offices, we maintain a family-oriented
atmosphere, which we always hope
keeps our employees happy.
Badder Bus Operations has already
achieved much success, but what does
the future hold for the company?
No expansion is planned for the
immediate future, but we're not opposed
to future growth. We'll always take a
close look at what is presented to us.
And if it's a good fit with what we're
doing with our present operations, then
we'll take a serious look at it.
The motor coach industry continues
to evolve. Are there any industry
challenges of note?
Read The Road Explorer online at www.naylornetwork.com/omc-nxt
9/14/15 2:26 PM