The Road Explorer - Fall 2017 - 29

In general, one of the biggest challenges we're going to
face is the proposed increase for minimum wage. There aren't
very many of our own employees who are at minimum wage.
But when you look at the 32 percent the government has
proposed, that could be a big issue with our drivers, because
that puts the wages so much closer to what they make. And
I'm sure they're going to want an increase also, in order to
keep ahead of minimum wage. So I believe it's going to be
a major issue for us. And the cost of everything we do will
probably rise, as will our service costs.
Driver safety is always first and foremost in the minds
of coach operators today. Badder has a comprehensive
in-house safety and training division. In terms of other
advances in the industry, what else has caught your eye?
Technology. Going back a few years, we had electronic
logs. Wi-Fi on coaches is another change. We have
satellite TV on a few of our coaches, too, mostly for
sports teams who request it. Also, emissions and
coaches - that has changed a lot over the years. And yes,
internally, we are Ministry-licensed to license our own
drivers - that's something which stems from our school
bus operations. But because of the size of our company,
it's a great thing for us - licensing our drivers. And
driver training, plus safety - those go hand in hand and
are very important in terms of monitoring our drivers.
Our maintenance staff keeps our buses in order, too.
Expand on the employee experience at Badder Bus
Operations. For example, how has the employee incentive
experience played out within your company?
We have had a bonus system in the past, and it worked
fairly well. But through our company expansions, it became
harder to get employees into our company. Once they
were hired, they produced, but getting them in the door
was tough because our bonus system is really what drove
wages higher than if they were working somewhere else.
Until they reached the bonus level, they didn't realize
that. So we've changed our employee incentives, and
have gone into the wage system, making our wages a lot
more competitive. We'll continue to monitor this system,
but in the end we always treat our employees well. And
that is what helps maintain a great work atmosphere.
From government liaison services to education, there are
numerous benefits to being a member of OMCA. What does
Badder Bus Operations see as the most beneficial?
We receive great support from OMCA, in so many
ways. We're able to network with other companies who
are really our competition, but we benefit from the
networking. There are numerous OMCA functions to
attend, and we're a pretty tight-knit group for being
competitors. We all face the same challenges. If we have a
bus break down and are far from home and need help, we
can receive help through that networking that otherwise
you wouldn't receive. On the coach side of things, they'll
look after our bus and our passengers - get them to
where they need to go. And yes, government lobbying,
plus assistance in accessing products and services, all fall
under OMCA membership.
■

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Table of Contents for the Digital Edition of The Road Explorer - Fall 2017

Industry Voice
Issues Update
Regulatory Update
Industry Controls Its Response to U.S. Travel Ban
Will Competition From Airbnb Disrupt the Travel Industry? It Depends on Who You Ask
OMCA’s 2017 Golf Tournament
Badder Bus Operations
Canadian Museum of Immigration at Pier 21
Travel Highlights Marketplace
Classifieds
Index of Advertisers
The Road Explorer - Fall 2017 - Intro
The Road Explorer - Fall 2017 - bellyband1
The Road Explorer - Fall 2017 - bellyband2
The Road Explorer - Fall 2017 - cover1
The Road Explorer - Fall 2017 - cover2
The Road Explorer - Fall 2017 - 3
The Road Explorer - Fall 2017 - 4
The Road Explorer - Fall 2017 - 5
The Road Explorer - Fall 2017 - 6
The Road Explorer - Fall 2017 - Industry Voice
The Road Explorer - Fall 2017 - Issues Update
The Road Explorer - Fall 2017 - 9
The Road Explorer - Fall 2017 - 10
The Road Explorer - Fall 2017 - 11
The Road Explorer - Fall 2017 - 12
The Road Explorer - Fall 2017 - Regulatory Update
The Road Explorer - Fall 2017 - Industry Controls Its Response to U.S. Travel Ban
The Road Explorer - Fall 2017 - 15
The Road Explorer - Fall 2017 - Will Competition From Airbnb Disrupt the Travel Industry? It Depends on Who You Ask
The Road Explorer - Fall 2017 - 17
The Road Explorer - Fall 2017 - 18
The Road Explorer - Fall 2017 - 19
The Road Explorer - Fall 2017 - 20
The Road Explorer - Fall 2017 - 21
The Road Explorer - Fall 2017 - OMCA’s 2017 Golf Tournament
The Road Explorer - Fall 2017 - 23
The Road Explorer - Fall 2017 - 24
The Road Explorer - Fall 2017 - Badder Bus Operations
The Road Explorer - Fall 2017 - 26
The Road Explorer - Fall 2017 - 27
The Road Explorer - Fall 2017 - 28
The Road Explorer - Fall 2017 - 29
The Road Explorer - Fall 2017 - 30
The Road Explorer - Fall 2017 - Canadian Museum of Immigration at Pier 21
The Road Explorer - Fall 2017 - 32
The Road Explorer - Fall 2017 - Travel Highlights Marketplace
The Road Explorer - Fall 2017 - 34
The Road Explorer - Fall 2017 - Classifieds
The Road Explorer - Fall 2017 - 36
The Road Explorer - Fall 2017 - Index of Advertisers
The Road Explorer - Fall 2017 - 38
The Road Explorer - Fall 2017 - cover3
The Road Explorer - Fall 2017 - cover4
The Road Explorer - Fall 2017 - outsert1
The Road Explorer - Fall 2017 - outsert2
The Road Explorer - Fall 2017 - outsert3
The Road Explorer - Fall 2017 - outsert4
The Road Explorer - Fall 2017 - outsert5
The Road Explorer - Fall 2017 - outsert6
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