Facility Forum - Spring 2018 - 9

damage, yelling and the use of profanity,
and pushing are all examples of workplace violence.
There are certain factors that can
increase a worker's risk of experiencing
violence on the job. These include working with the public, handling money or
valuables, working in community-based
settings, carrying out enforcement or
inspection duties, and working alone or
in small numbers.
As you can imagine, workplace violence and harassment is a large issue for
recreation facility workers. Increasingly,
recreation staff are reporting violent incidents in their interactions with patrons at
work. At Public Services Health & Safety
Association, we train a number of recreation staff on staying safe on the job
and frequently visit sites to assist with
hazard assessment and control. Staff
have shared stories about dealing with
irate hockey parents, after-hours attacks
by groups of youths, verbal abuse, weapons incidents and more. The issue is further compounded by the fact that most
recreation staff work in small numbers.
Recreation facilities also employ a number of younger workers; these workers
are particularly vulnerable as they may
lack the experience or resources to fully
understand their workplace rights and
responsibilities.
While many staff might view the risk
of violence and harassment simply as
part of interacting with the public, it
must not be tolerated by employers. All
recreation facility managers are encouraged to review the issue of violence and
harassment within their workplaces
and take action to reduce the risk of
incidents.
The Ontario Occupational Health and
Safety Act (OHSA) sets out a number of
employer responsibilities for addressing violence and harassment in the
workplace. As a first step, workplaces
are required to prepare a workplace
violence and harassment policy. This
policy should clearly state the organization's view toward workplace violence,
define unacceptable behaviour and outline the consequences of perpetrating

ALL RECREATION FACILITY MANAGERS
ARE ENCOURAGED TO REVIEW THE ISSUE
OF VIOLENCE AND HARASSMENT WITHIN
THEIR WORKPLACES AND TAKE ACTION TO
REDUCE THE RISK OF INCIDENTS.
violence. The employer is also required
to develop and maintain a program to
implement this policy. This involves
identifying and assessing all potential
risks that may arise from the nature of
the workplace, the type of work that is
performed or the conditions of work
as it applies to recreation facilities and
comparable workplaces.
Effective workplace violence prevention programs also detail specific preventative measures and procedures for
controlling identified risks and reducing the likelihood of violent incidents.
Examples of potential controls in recreation facilities may include:
* Ensuring the use of adequate lighting throughout the workplace - inside
and out.
* Installing a comprehensive surveillance system.
* Using codes, keys or key cards to control access to and within restricted
areas in the building.
* Keeping available cash to a minimum, or
introducing electronic payment systems
to reduce the amount of cash on site.
* Utilizing electronic databases to flag
historically or potentially violent
patrons.
* Developing safe operating procedures
(for example, facility opening and closing procedures).
* Preparing regular work plans to ensure
others know when and where employees are expected.
* Training employees to recognize the
risk of violence, and never enter situations where they may feel unsafe.
It is also important for employers to
foster an environment where staff feel
comfortable coming forward to report
incidents of violence or harassment.
Open and regular communication
between management and staff is vital.

The violence prevention program should
also consist of a clearly outlined reporting
process, including how complaints will
be investigated and resolved.
Recreation facilities are encouraged
to learn more about the issue of workplace violence and their related legislative requirements. A concentrated effort
on violence prevention can avert the
occurrence of unnecessary incidents
and improve the work environment
for all.

Resources:
Workplace Violence -
Complying with the OHSA
This downloadable fact sheet provides
definitions from the Occupational Health
and Safety Act, and outlines the types of
workplace violence, employer responsibilities, implications with the right to
refuse unsafe work, and how to complete
a workplace violence risk assessment.
bit.ly/complianceOHSact

Workplace
Harassment eLearning
This eLearning module provides an overview of existing statutory requirements
for workplace violence and harassment
under OHSA and the extended obligations arising from legislative changes.
bit.ly/WorkHarassmentELearning
■
Monica A. Szabo is a Registered Occu-
pational Hygienist (ROH), Canadian
Registered Safety Professional (CRSP) and
a Certified Municipal Manager (CMM III),
with over 26 years' experience in environ-
mental health and safety. Monica works
collaboratively with staff, senior executives,
councils, boards and unions to significantly
improve health and safety performance for
clients in the municipal, government and
public safety sectors. www.pshsa.ca.
FACILITY FORUM | 9


http://www.bit.ly/complianceOHSact http://www.bit.ly/WorkHarassmentELearning http://www.pshsa.ca

Table of Contents for the Digital Edition of Facility Forum - Spring 2018

Safe Ice Resurfacer Operations Online
Addressing Violence & Harassment in Recreational Facilities
Combatting Workplace Violence & Harassment: Four Tips for Employers
With Irrigation: Green = Safer
AODA for the Facility Manager
Truth, Reconciliation, Cemeteries
ORFA Professional Designations
Aquatics and Autism Spectrum Disorders
Energy Champion – The Engine to Excel
ORFA Awards & Recognition
Emergency Evacuations
Recreation Facilities Asset Management (RFAM)
Member Profile – Terry Vachon, General Manager Parks, Culture and Recreation, Clearview Township
Annual Professional Development & EXPO
FACTS: Arena Figure Skating Accident Claim Study
A Post Mortem of a Community’s Declared Recreation Facilities Emergency
Bump Testing Ammonia Sensors
Index of Advertisers
Facility Forum - Spring 2018 - Intro
Facility Forum - Spring 2018 - cover1
Facility Forum - Spring 2018 - cover2
Facility Forum - Spring 2018 - 3
Facility Forum - Spring 2018 - 4
Facility Forum - Spring 2018 - 5
Facility Forum - Spring 2018 - 6
Facility Forum - Spring 2018 - Safe Ice Resurfacer Operations Online
Facility Forum - Spring 2018 - Addressing Violence & Harassment in Recreational Facilities
Facility Forum - Spring 2018 - 9
Facility Forum - Spring 2018 - 10
Facility Forum - Spring 2018 - Combatting Workplace Violence & Harassment: Four Tips for Employers
Facility Forum - Spring 2018 - 12
Facility Forum - Spring 2018 - With Irrigation: Green = Safer
Facility Forum - Spring 2018 - 14
Facility Forum - Spring 2018 - 15
Facility Forum - Spring 2018 - AODA for the Facility Manager
Facility Forum - Spring 2018 - 17
Facility Forum - Spring 2018 - Truth, Reconciliation, Cemeteries
Facility Forum - Spring 2018 - 19
Facility Forum - Spring 2018 - ORFA Professional Designations
Facility Forum - Spring 2018 - 21
Facility Forum - Spring 2018 - 22
Facility Forum - Spring 2018 - Aquatics and Autism Spectrum Disorders
Facility Forum - Spring 2018 - 24
Facility Forum - Spring 2018 - Energy Champion – The Engine to Excel
Facility Forum - Spring 2018 - 26
Facility Forum - Spring 2018 - 27
Facility Forum - Spring 2018 - ORFA Awards & Recognition
Facility Forum - Spring 2018 - Emergency Evacuations
Facility Forum - Spring 2018 - Recreation Facilities Asset Management (RFAM)
Facility Forum - Spring 2018 - 31
Facility Forum - Spring 2018 - 32
Facility Forum - Spring 2018 - Member Profile – Terry Vachon, General Manager Parks, Culture and Recreation, Clearview Township
Facility Forum - Spring 2018 - 34
Facility Forum - Spring 2018 - 35
Facility Forum - Spring 2018 - Annual Professional Development & EXPO
Facility Forum - Spring 2018 - FACTS: Arena Figure Skating Accident Claim Study
Facility Forum - Spring 2018 - A Post Mortem of a Community’s Declared Recreation Facilities Emergency
Facility Forum - Spring 2018 - 39
Facility Forum - Spring 2018 - 40
Facility Forum - Spring 2018 - 41
Facility Forum - Spring 2018 - 42
Facility Forum - Spring 2018 - Bump Testing Ammonia Sensors
Facility Forum - Spring 2018 - 44
Facility Forum - Spring 2018 - 45
Facility Forum - Spring 2018 - Index of Advertisers
Facility Forum - Spring 2018 - cover3
Facility Forum - Spring 2018 - cover4
Facility Forum - Spring 2018 - outsert1
Facility Forum - Spring 2018 - outsert2
Facility Forum - Spring 2018 - outsert3
Facility Forum - Spring 2018 - outsert4
http://www.nxtbook.com/naylor/ORFQ/ORFQ0118
http://www.nxtbook.com/naylor/ORFQ/ORFQ0417
http://www.nxtbook.com/naylor/ORFQ/ORFQ0317
http://www.nxtbook.com/naylor/ORFQ/ORFQ0217
http://www.nxtbook.com/naylor/ORFQ/ORFQ0117
http://www.nxtbook.com/naylor/ORFQ/ORFQ0416
http://www.nxtbook.com/naylor/ORFQ/ORFQ0316
http://www.nxtbook.com/naylor/ORFQ/ORFQ0216
http://www.nxtbook.com/naylor/ORFQ/ORFQ0116
http://www.nxtbook.com/naylor/ORFQ/ORFB0215
http://www.nxtbook.com/naylor/ORFQ/ORFB0115
http://www.nxtbookMEDIA.com