Facility Forum - Summer 2017 - 35

simultaneously. Paints were combined
into five-gallon buckets and distributed accordingly for the crews on both
FOPs. Once the logos were completed
and sealed, the ice building began. We
worked again in 12-hour shifts, alternating overnights on the competition rink
and day ice building on the practice FOP.
This accommodated production load in
on the competition rink and kept the
refrigeration system demands balanced
between the two ice surfaces.
Once the practice sessions were underway, the ice crew settled into a routine
of coverage for practice and competition
schedules. Our ice staff consisted of one
Deputy Ice Technician, six ice resurfacer
operators, four runners, four Deputy Ice
Patchers and sixteen Ice Patchers. The
entire staff, with the exception of me,
was Korean. The language and cultural
differences required translations and
cooperation between the translator and
me, our staff and the additional departments of the Organizing Committee,
including Sport and Engineering. Every
morning, I produced a detailed schedule

of each ice resurface for the operators
on the competition and practice FOPs.
Each ice make was scripted on a giant
whiteboard in each ice resurfacer room.
Details included the ice make number; start time; end time; total time;
number of ice resurfacer(s) required;
the amount of ice to be removed; the
amount of water to be used; the skating
discipline; ice patch indicator; number
of ice patchers and the time of the ice
patchers. Graphically, symbols were
established for the percentages of
cut and water requirements. Column
and row language was translated into
Korean. Over time, we began to communicate efficiently through this consistent
whiteboard structure, simple phrases
and non-verbal communications. These
items translated to the ice surface as
well. Instead of verbal communications,
we used arm and hand gestures while
the operators performed the ice makes.
During each ice resurface, data was collected and logged on the ice technician
reports. Shortly after each ice resurface,
we met with engineering to share the

data collected from the FOP and made
adjustments mechanically if necessary.
The language and cultural differences
were challenging for me personally.
Some exchanges resulted in confusion
and misunderstanding while others in
gratification as I continued to learn the
language through baby steps. Ultimately,
with cooperative efforts and a desire to
produce the best ice surface for the skaters, communication methods prevailed
in a variety of forms. Reflecting, it was
really incredible how we were able to
overcome the language barriers and cultural differences to achieve a common
goal. I can't thank the staff and translators enough for their patience while I
continue to learn the Korean culture. It
has been a tremendous experience for
me personally and professionally.
Using classroom theory combined
with on-ice practical applications from
my professional CIT training it has
provided me the foundation necessary to handle the various scheduling
and elite-level programming for the
Olympic games.
■
FACILITY FORUM | 35



Table of Contents for the Digital Edition of Facility Forum - Summer 2017

Risk Management Guidelines for Water Recreational Equipment Areas
Water Use in Turfgrasses
Cemeterian Operations and Management Training– Cape Town, South Africa
The Benefits and Challenges of Daylighting Recreation Facilities
Effective Human Resources Management
Energy Champion – Time to Plan
Rules for Flying the National Flag of Canada
Preparing for the PyeongChang 2018 Winter Olympic Games
Health & Safety (PSHSA) – Preventing and Managing Heat Stress
Member Profile – Jim Bryson, City of Stratford
Index of Advertisers
Facility Forum - Summer 2017 - Intro
Facility Forum - Summer 2017 - cover1
Facility Forum - Summer 2017 - cover2
Facility Forum - Summer 2017 - 3
Facility Forum - Summer 2017 - 4
Facility Forum - Summer 2017 - 5
Facility Forum - Summer 2017 - 6
Facility Forum - Summer 2017 - 7
Facility Forum - Summer 2017 - Risk Management Guidelines for Water Recreational Equipment Areas
Facility Forum - Summer 2017 - 9
Facility Forum - Summer 2017 - 10
Facility Forum - Summer 2017 - 11
Facility Forum - Summer 2017 - 12
Facility Forum - Summer 2017 - Water Use in Turfgrasses
Facility Forum - Summer 2017 - 14
Facility Forum - Summer 2017 - 15
Facility Forum - Summer 2017 - Cemeterian Operations and Management Training– Cape Town, South Africa
Facility Forum - Summer 2017 - 17
Facility Forum - Summer 2017 - 18
Facility Forum - Summer 2017 - The Benefits and Challenges of Daylighting Recreation Facilities
Facility Forum - Summer 2017 - 20
Facility Forum - Summer 2017 - 21
Facility Forum - Summer 2017 - Effective Human Resources Management
Facility Forum - Summer 2017 - 23
Facility Forum - Summer 2017 - 24
Facility Forum - Summer 2017 - Energy Champion – Time to Plan
Facility Forum - Summer 2017 - 26
Facility Forum - Summer 2017 - 27
Facility Forum - Summer 2017 - 28
Facility Forum - Summer 2017 - Rules for Flying the National Flag of Canada
Facility Forum - Summer 2017 - 30
Facility Forum - Summer 2017 - 31
Facility Forum - Summer 2017 - Preparing for the PyeongChang 2018 Winter Olympic Games
Facility Forum - Summer 2017 - 33
Facility Forum - Summer 2017 - 34
Facility Forum - Summer 2017 - 35
Facility Forum - Summer 2017 - 36
Facility Forum - Summer 2017 - Health & Safety (PSHSA) – Preventing and Managing Heat Stress
Facility Forum - Summer 2017 - 38
Facility Forum - Summer 2017 - 39
Facility Forum - Summer 2017 - 40
Facility Forum - Summer 2017 - Member Profile – Jim Bryson, City of Stratford
Facility Forum - Summer 2017 - 42
Facility Forum - Summer 2017 - 43
Facility Forum - Summer 2017 - 44
Facility Forum - Summer 2017 - Index of Advertisers
Facility Forum - Summer 2017 - 46
Facility Forum - Summer 2017 - cover3
Facility Forum - Summer 2017 - cover4
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