Facility Forum - Summer 2017 - 43

Anne Murray Christmas special back in 1995. I spent the
day with Doug Moore and his son, painting the ice surface
to look like a pond. Looked fantastic, unfortunately the staff
member on duty overnight did not have sufficient training
in building ice as we walked into a scene I have thankfully
not revisited! As the story goes the show must go on! We
recovered with some long hours and one less staff member.
It was a valuable lesson.
Working to put on the Canadian Men's curling championship
in 2012 was enlightening. The technical aspects to be absorbed
were extensive but I think what impressed me the most was
the skill and prep time put in at that elite level of competition.
What would you describe as some of the most
significant workplace and/or industry challenges
you have faced over the past five years?
When I started working in this industry, I was an arena
operator at the Thornhill Community Centre in Markham. Back
then, we could have rented the ice 24-hours-a-day and still get
complaints that there was not enough ice available. We have all
seen the lessening of ice users over the past 30 years, putting
pressure on all municipalities to find new sources of revenue
generation. When we combine this with the astronomical rise of
utility costs in the past decade, it is easy to see that something
will have to give. Either greater support from the tax levy will be
needed, or we will see a reduction in the number of ice sheets
available in the province. Technology alone will not stem this
advance so planning for the future in our arenas is concerning
to say the least. There does not seem to be a magical formula to
sustain the level of service we have all worked hard to maintain.
How has your involvement with the ORFA affected
your career?
During the first part of my career I, like many, just did the
best I could to keep my job and hopefully impress my employer.
After a few years, I realized that I did not know enough and that
while I appreciated all I was taught by co-workers, I needed to
know the technical reasons of what we do. The ORFA enabled
me to see myself as a professional public servant, which I still
place as the highest calling. To assist our fellow men/women to
get the most of their daily lives whether we are facility operators, firefighters, police officers, PUC employees... the list goes
on. This understanding allowed me to not only acquire higher
knowledge in the recreation industry but to seek new questions
and to foresee what may come. While we all used to function
as silos, I know of no one who does not liaise with either new
contacts or old friends with common challenges as well as
goals. Many of these contacts come from my participation
in ORFA annual and regional courses. Of course, the lessons
leaned from Tony Brenner are just as important as those I once
learned from Stew Barr.
List any best practices or tips learned at an ORFA
professional development opportunity.
When this question is posed, I always rely on document,
document, document! Many years ago, I sat through a seminar
on risk which was held after the decision in the Lasalle case.

It is now 25 years later but the lessons learned are no less
important today. While my place in the hierarchy is different,
it is always documentation that allows me to go home without
grievous concerns.
What advice would you provide to colleagues
considering teaching or mentoring within
the industry?
I think it is essential that each of us who have had the benefit
of extensive experience make the effort to impart that same
knowledge onto others. Some things are taught on paper
but there are many intangibles that can be learned through
another's experiences. Those of us who are the elders of our
industry today were once green and trying to sort our way
through as well. It is important that we not only ensure our
staff are highly trained professionals in their particular field
but are mindful of the needs of our users as they continue to
change as time unfolds.
Final thoughts
I hope those that are relatively new to the industry put the
utmost effort into their education, not only at the start but
throughout their careers. For many years, I have had a quote
on the front of my desk that is just as true now as when I
first placed it there: "It is your work in life that is the ultimate
seduction." (Pablo Picasso) Why else would Thornhill seem
like yesterday?
■

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Table of Contents for the Digital Edition of Facility Forum - Summer 2017

Risk Management Guidelines for Water Recreational Equipment Areas
Water Use in Turfgrasses
Cemeterian Operations and Management Training– Cape Town, South Africa
The Benefits and Challenges of Daylighting Recreation Facilities
Effective Human Resources Management
Energy Champion – Time to Plan
Rules for Flying the National Flag of Canada
Preparing for the PyeongChang 2018 Winter Olympic Games
Health & Safety (PSHSA) – Preventing and Managing Heat Stress
Member Profile – Jim Bryson, City of Stratford
Index of Advertisers
Facility Forum - Summer 2017 - Intro
Facility Forum - Summer 2017 - cover1
Facility Forum - Summer 2017 - cover2
Facility Forum - Summer 2017 - 3
Facility Forum - Summer 2017 - 4
Facility Forum - Summer 2017 - 5
Facility Forum - Summer 2017 - 6
Facility Forum - Summer 2017 - 7
Facility Forum - Summer 2017 - Risk Management Guidelines for Water Recreational Equipment Areas
Facility Forum - Summer 2017 - 9
Facility Forum - Summer 2017 - 10
Facility Forum - Summer 2017 - 11
Facility Forum - Summer 2017 - 12
Facility Forum - Summer 2017 - Water Use in Turfgrasses
Facility Forum - Summer 2017 - 14
Facility Forum - Summer 2017 - 15
Facility Forum - Summer 2017 - Cemeterian Operations and Management Training– Cape Town, South Africa
Facility Forum - Summer 2017 - 17
Facility Forum - Summer 2017 - 18
Facility Forum - Summer 2017 - The Benefits and Challenges of Daylighting Recreation Facilities
Facility Forum - Summer 2017 - 20
Facility Forum - Summer 2017 - 21
Facility Forum - Summer 2017 - Effective Human Resources Management
Facility Forum - Summer 2017 - 23
Facility Forum - Summer 2017 - 24
Facility Forum - Summer 2017 - Energy Champion – Time to Plan
Facility Forum - Summer 2017 - 26
Facility Forum - Summer 2017 - 27
Facility Forum - Summer 2017 - 28
Facility Forum - Summer 2017 - Rules for Flying the National Flag of Canada
Facility Forum - Summer 2017 - 30
Facility Forum - Summer 2017 - 31
Facility Forum - Summer 2017 - Preparing for the PyeongChang 2018 Winter Olympic Games
Facility Forum - Summer 2017 - 33
Facility Forum - Summer 2017 - 34
Facility Forum - Summer 2017 - 35
Facility Forum - Summer 2017 - 36
Facility Forum - Summer 2017 - Health & Safety (PSHSA) – Preventing and Managing Heat Stress
Facility Forum - Summer 2017 - 38
Facility Forum - Summer 2017 - 39
Facility Forum - Summer 2017 - 40
Facility Forum - Summer 2017 - Member Profile – Jim Bryson, City of Stratford
Facility Forum - Summer 2017 - 42
Facility Forum - Summer 2017 - 43
Facility Forum - Summer 2017 - 44
Facility Forum - Summer 2017 - Index of Advertisers
Facility Forum - Summer 2017 - 46
Facility Forum - Summer 2017 - cover3
Facility Forum - Summer 2017 - cover4
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