Professional Retail Store Maintenance 2018 Trends Report - 21

VIRTUAL & AUGMENTED REALITY
Virtual reality (VR), which gained popularity in gaming, is already
being used to train new employees across a wide array of industries.
VR can allow designers, retail store employees and FMs to experience
new store designs and layouts before they are built.
VR will help FMs identify potential design issues that could impact
required facilities systems such as HVAC, security, plumbing and
electrical before construction begins, saving thousands in retrofit and
redesign costs later.
VR and augmented reality (AR) will also be used in training or even
while doing work in the field. VR-based training, quickly being adopted
in multiple industries, could enable FM trainees to "walk into" a
virtual job site and be guided through specific repairs, viewing actual
equipment, as if they were there. VR can provide real-world training
while it drastically reduces training time and costs.
VR training could be linked to specific products, like a specific brand of
rooftop HVAC unit, security system or other systems the FM maintains.
VR will be a routine tool of the FM of the future. As the skills gap
widens and the lack of trained technicians escalates, AR could be the
tool FM's use to get the job done. Imagine the possibilities. A highly
skilled, experienced trades technician, who is no longer physically
capable of climbing, lifting and exposure to the elements, could easily
"supervise" two or three apprentice technicians via AR. They could
"watch" virtually as the apprentice reviews the work site and let the
apprentice know what to check. Then, after the issue is identified, the
AR journeyman could walk the apprentice through the entire repair from
the comfort of their office hundreds or even thousands of miles away.
This AR-styled management will increase productivity and quality of
service, provide real-world training for a new army of technicians, reduce
costs and ultimately change the world of FM as we know it today.

DRONES & ROBOTS
Exactly how drone and robot usage will impact the retail FM is
still unclear. However, several things are certain, retail drones and
robots must be maintained, charged, stored and repaired. These

activities could fall into the realm of the FM, especially providing
secure storage, and the ability to quickly recharge units will require
additional electrical services.
Drones are now being used in FM to survey rooftops, perform
energy studies and evaluate potential environmental issues at
building sites. With extended battery capabilities, they could also
be used to clean high-risk areas on the exterior of buildings or even
deliver parts and tools to job sites.
Robots are already at work in some stores. They clean floors,
monitor security, even answer customer questions. As robots
achieve higher levels of artificial intelligence, they may soon be
able to tap into IoT devices, identify a potential FM problem and
even make basic repairs, all without the assistance of humans.

ARTIFICIAL INTELLIGENCE (AI)
Artificial intelligence is the ability of machines to "learn" from
the information they receive. The most notable example in the
FM industry is the learning thermostat that learns how you prefer
to heat and cool your home or office and adapts to your lifestyle.
However, more advanced systems can learn how the FM wants
the building to perform, under different conditions, and manage
equipment to achieve the desired outcome.
In the future, as AI systems tap into more and more information,
they will become more capable of performing more advanced
functions. Computers and systems are more efficient, faster
and don't forget what they learn. Therefore, they could make
better, faster decisions than humans. The FM of the future must
understand AI and how to capitalize on its tremendous capabilities.
Less than 20 years ago, technology was still in its infancy,
compared to today. The tech trends in FM have proliferated and
will continue to dominate the industry as the demand to achieve
maximum efficiencies at the lowest possible cost dominate the
retail front. The FM of the future must be tech-savvy, but more
importantly they will need to continually monitor new technology,
adapt and learn as retail tech evolves. l
www.prsm.com I 2018 TRENDS REPORT I 21


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Table of Contents for the Digital Edition of Professional Retail Store Maintenance 2018 Trends Report

What’s Driving Retail Trends – Retail Transitions From Ecommerce to Newcommerce
The Skills Gap Crisis
A New Era of Retail
Making the Mark
FM Tech Trends – Tapping Into Tomorrow Today
Direct to the Customer – Retailers Streamline Fulfillment
Contributors
Advertisers’ Index
Professional Retail Store Maintenance 2018 Trends Report - Intro
Professional Retail Store Maintenance 2018 Trends Report - cover1
Professional Retail Store Maintenance 2018 Trends Report - cover2
Professional Retail Store Maintenance 2018 Trends Report - 3
Professional Retail Store Maintenance 2018 Trends Report - 4
Professional Retail Store Maintenance 2018 Trends Report - 5
Professional Retail Store Maintenance 2018 Trends Report - 6
Professional Retail Store Maintenance 2018 Trends Report - What’s Driving Retail Trends – Retail Transitions From Ecommerce to Newcommerce
Professional Retail Store Maintenance 2018 Trends Report - The Skills Gap Crisis
Professional Retail Store Maintenance 2018 Trends Report - 9
Professional Retail Store Maintenance 2018 Trends Report - 10
Professional Retail Store Maintenance 2018 Trends Report - 11
Professional Retail Store Maintenance 2018 Trends Report - A New Era of Retail
Professional Retail Store Maintenance 2018 Trends Report - 13
Professional Retail Store Maintenance 2018 Trends Report - 14
Professional Retail Store Maintenance 2018 Trends Report - 15
Professional Retail Store Maintenance 2018 Trends Report - Making the Mark
Professional Retail Store Maintenance 2018 Trends Report - 17
Professional Retail Store Maintenance 2018 Trends Report - 18
Professional Retail Store Maintenance 2018 Trends Report - 19
Professional Retail Store Maintenance 2018 Trends Report - FM Tech Trends – Tapping Into Tomorrow Today
Professional Retail Store Maintenance 2018 Trends Report - 21
Professional Retail Store Maintenance 2018 Trends Report - Direct to the Customer – Retailers Streamline Fulfillment
Professional Retail Store Maintenance 2018 Trends Report - 23
Professional Retail Store Maintenance 2018 Trends Report - 24
Professional Retail Store Maintenance 2018 Trends Report - Contributors
Professional Retail Store Maintenance 2018 Trends Report - Advertisers’ Index
Professional Retail Store Maintenance 2018 Trends Report - cover3
Professional Retail Store Maintenance 2018 Trends Report - cover4
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