Professional Retail Store Maintenance 2018 Trends Report - 5

CONTENTS

PROFESSIONAL RETAIL STORE
MAINTENANCE ASSOCIATION
5000 Quorum Drive, Suite 700
Dallas, TX 75254
972.231.9810
www.prsm.com
BOARD OF DIRECTORS
Chair
Jonathan Bauer
Gap, Inc.
Vice Chair
Matthew Jacques
BJ's Wholesale Clubs, Inc.
Treasurer
Tom Bonnel
MetroTech
Secretary
Ann Moran
Engineering Excellence National
Accounts, LLC
Immediate Past Chair
(Ex-Officio)
Leigh Pearson, RFMP
Staples, Inc. (Canada)
CEO
Bill Yanek
PRSM Association
BOARD MEMBERS
Stacy Brown
Global Facility Management
& Construction
Shawn Browning, RFMP, FMA
LEED-Green Assoc.
Nike, Inc.
Bruce Falke
Commercial Fire, LLC
Ashley Hudler
Lowe's Home Centers, LLC
Myriah Kingen
Extra Space Storage
Sean Coakley, RFMP
TD Bank
Chris Slocum
Cornell Storefront Systems, Inc.
Matthew Whelan
W Services Group, LLC
RETAIL ALTERNATE
Karen Halley
Big Lots Stores
Joshua Witte, RFMP
Samsung Electronics America,
Inc.
SUPPLIER ALTERNATE
Cindy Collette
iCheck National General
Maintenance and Repairs
PRSM EDITORIAL CONTACTS
Bruce Condit
VP, Communications & Public
Affairs
Mark Campbell
Coordinator, Communications
& PR
2017-2018 EDITORIAL BOARD
Bill Lisowski, Co-Chair
CLM Midwest
Melissa Zimmerman, Co-Chair
Walgreens
Jim Gorman
Benjamin Moore & Co.
Kevin Herrmann
The Fresh Market
Deb Kleopfer
W Services Group, LLC
Rocky LaCross
KinderCare Education
Shannon Markwell
Charlotte Russe
Bill Schaphorst
MaintenX
Len Segal
Stones River Electric

2018

2018
A NEW ERA
OF RETAIL

FM TECH
TRENDS

STREAMLINING
FULFILLMENT

THE SKILLS
GAP CRISIS

MAKING
THE MARK
prsm.com

WHAT'S DRIVING RETAIL TRENDS -
RETAIL TRANSITIONS FROM
eCOMMERCE TO NEWCOMMERCE

7

THE SKILLS GAP CRISIS

8

A NEW ERA OF RETAIL

12

MAKING THE MARK

16

FM TECH TRENDS -
TAPPING INTO TOMORROW TODAY

20

DIRECT TO THE CUSTOMER -
RETAILERS STREAMLINE FULFILLMENT

22

CONTRIBUTORS

25

ADVERTISERS' INDEX

26

8

16
5950 NW 1ST PLACE, GAINESVILLE, FL 32607, 800.369.6220, www.
naylor.com. PUBLISHER ROBERT KRAMER SALES MANAGER JOHN O'NEIL,
MARKETING MANAGER KAYDEE CURRIE, EDITOR RACHEL BROWN, DESIGNER
DEB CHURCHILL BASSO | PRINT 2.0H!. ACCOUNT REPRESENTATIVES AMANDA
BLANCHARD, ERIK HENSON, NICHOLAS MANIS, CHRIS ZABEL. ©2017 NAYLOR, LLC.
ALL RIGHTS RESERVED. THE CONTENTS OF THIS PUBLICATION MAY NOT BE REPRODUCED
BY ANY MEANS, IN WHOLE OR IN PART, WITHOUT THE PRIOR WRITTEN CONSENT OF
THE PUBLISHED AUGUST 2017/PRS-A0017/9862

www.prsm.com I 2018 TRENDS REPORT I 5


http://www.prsm.com http://www.prsm.com http://www.naylor.com http://www.prsm.com

Table of Contents for the Digital Edition of Professional Retail Store Maintenance 2018 Trends Report

What’s Driving Retail Trends – Retail Transitions From Ecommerce to Newcommerce
The Skills Gap Crisis
A New Era of Retail
Making the Mark
FM Tech Trends – Tapping Into Tomorrow Today
Direct to the Customer – Retailers Streamline Fulfillment
Contributors
Advertisers’ Index
Professional Retail Store Maintenance 2018 Trends Report - Intro
Professional Retail Store Maintenance 2018 Trends Report - cover1
Professional Retail Store Maintenance 2018 Trends Report - cover2
Professional Retail Store Maintenance 2018 Trends Report - 3
Professional Retail Store Maintenance 2018 Trends Report - 4
Professional Retail Store Maintenance 2018 Trends Report - 5
Professional Retail Store Maintenance 2018 Trends Report - 6
Professional Retail Store Maintenance 2018 Trends Report - What’s Driving Retail Trends – Retail Transitions From Ecommerce to Newcommerce
Professional Retail Store Maintenance 2018 Trends Report - The Skills Gap Crisis
Professional Retail Store Maintenance 2018 Trends Report - 9
Professional Retail Store Maintenance 2018 Trends Report - 10
Professional Retail Store Maintenance 2018 Trends Report - 11
Professional Retail Store Maintenance 2018 Trends Report - A New Era of Retail
Professional Retail Store Maintenance 2018 Trends Report - 13
Professional Retail Store Maintenance 2018 Trends Report - 14
Professional Retail Store Maintenance 2018 Trends Report - 15
Professional Retail Store Maintenance 2018 Trends Report - Making the Mark
Professional Retail Store Maintenance 2018 Trends Report - 17
Professional Retail Store Maintenance 2018 Trends Report - 18
Professional Retail Store Maintenance 2018 Trends Report - 19
Professional Retail Store Maintenance 2018 Trends Report - FM Tech Trends – Tapping Into Tomorrow Today
Professional Retail Store Maintenance 2018 Trends Report - 21
Professional Retail Store Maintenance 2018 Trends Report - Direct to the Customer – Retailers Streamline Fulfillment
Professional Retail Store Maintenance 2018 Trends Report - 23
Professional Retail Store Maintenance 2018 Trends Report - 24
Professional Retail Store Maintenance 2018 Trends Report - Contributors
Professional Retail Store Maintenance 2018 Trends Report - Advertisers’ Index
Professional Retail Store Maintenance 2018 Trends Report - cover3
Professional Retail Store Maintenance 2018 Trends Report - cover4
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