Professional Retail Store Maintenance 2018 Special Issue: Making It Work – The Retailer/Supplier Relationship - 8
2018 SPECIAL ISSUE: MAKING IT WORK
MAKING IT WORK -
BY KENDALL CARLSON,
AS THE RETAIL
retailers are under extreme pressure
to perform. Tight budgets, fierce
competition, the push toward
sustainability and keeping up with
the changing trends in customer
preferences create daily challenges for
both retailers and suppliers.
In PRSM's 2017 Member Survey, retailers were asked to
select up to three professional challenges they currently face
in the workplace. Maintaining aging equipment/infrastructure/
property (39 percent), vendor management (31 percent) and
budget cuts (22 percent) were the top three.
These challenges make it difficult to maintain positive
However, they also provide opportunities for retailers and
suppliers to partner and support the industry. To "make it
work" in the ever-changing retail environment, those who
want to be successful must learn fast, adapt quickly and
exceed expectations of customers and each other.
In 2017, PRSM produced the Retail Facilities
Maintenance Benchmarking Industry Snapshot which
explores procurement practices of retail facilities sourcing
departments. According to data presented in the snapshot,
retailers use two to ten suppliers nationally per trade. PRSM
surveyed members about 10 specific trades based upon
these numbers, each retailer could be working with 20 to 100
different supplier companies.
With a sea of supplier companies available, retailers must
be astute when they select suppliers. The key to success
for suppliers lies in their ability to meet or exceed individual
retailer goals. The better a supplier understands the retailer's
business and the better customer service they provide, the
more likely they can build a solid, lasting relationship that
benefits both parties.
Customer service plays a major role in whether a retailer
will continue to use a supplier company. It is estimated
8 I RETAIL STORE MAINTENANCE I prsm.com