Professional Retail Store - March/April 2013 - (Page 28)

The hidden costs of delaying lamp replacement DEN I A N N E GA R DN ER h he exterior of a retail property is a carefully crafted thing. A throng of c a architects, brand managers and lighting d designers come together to design a fa facility that will draw customers in, m make them feel safe, excited and want to return—resulting in continued sales fo for the retailer. This shiny new retail o oasis created by the store design and c construction team owes its visibility to t the exterior lighting design, yet it can b be difficult for a facilities maintenance team to keep the exterior lights at full burn after the grand opening ribbon has been cut. Despite the amount of expertise the design dollars applied in the beginning, startlingly few retailers establish an ongoing, scheduled maintenance plan for exterior lighting. When it comes to dollars, facilities professionals constantly strike a balance between perfect maintenance practice and what their FM budget will allow—and it’s rarely easy to accomplish. Exterior lighting is the perfect example of this tug-of-war. Because the bucket trucks needed to service parking lot lighting come with a high price tag, many retail FM teams have established protocol for the minimum number of lights that must fail before the electrical/lighting service provider is brought in. “Typically, the decision to call for service comes from our store managers,” 28 I PROFESSIONAL RETAIL STORE MAINTENANCE I www.prsm.com says the head of exterior services for one major national big box retailer. “With a portfolio of more than 800 stores, we have some managers who will call for service when one lamp is out, and others that will wait until there are ten. From a corporate perspective, we have to provide some kind of guideline if we hope to retain any kind of standards—or have any control over our budgets—across the brand.” The number of burned out lamps that retailer property owners choose to set as this threshold varies from 1 to 10 in some cases, and while this cost control mechanism seems a perfectly reasonable compromise on the surface, it does come with some hidden costs. Increased Liability and Litigation Expenses If an accident or a crime were to take place because of insufficient parking lot lighting and/or delayed maintenance of security lighting, the consequences can be life-threatening and the fi nancial implications costly for retailers. In the United States, “settlements range between $700,000 and $1.2 million and tried cases can be even higher when cases are lost,” says David Salmon, Ph.D., of OSS and Chairperson of the Security Council on Lighting and Crime for the Illuminating Engineering Society of North America (IESNA). Salmon is also an expert witness for lighting security, including cases involving parking areas of big-box retailers. “I’ve seen cases that have settled in the multi-million dollar ranges. http://www.prsm.com

Table of Contents for the Digital Edition of Professional Retail Store - March/April 2013

PRESIDENT’S MESSAGE
EXECUTIVE DIRECTOR’S COLUMN
NEW PRSM MEMBERS
THE RIGHT PROVIDER WITH THE RIGHT PROGRAM
COVER, COAT AND COLOR
THE DARK SIDE OF PARKING LOT LIGHTING
PROACTIVE ROOF MAINTENANCE
ENGAGE AT PRSM2013 NATIONAL CONFERENCE
MANAGING YOUR PARKING LOT PORTFOLIO
SUSTAINABLE RETAIL OPERATIONS OFFER RETAIL FACILITY MANAGERS A GREAT DEAL
FOODSERVICE ADDS COMPLEXITY TO PM SCHEDULES
SHEDDING LIGHT ON A COMPLEX LED TRANSITION
THE OMNI-SHOPPER AND THE STORE
SOURCING: HOW THE RFP PROCESS IS CHANGING FM TODAY
ADVERTISERS' INDEX
RETAILER PROFILE: U.S. CELLULAR

Professional Retail Store - March/April 2013

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