Professional Retail Store - May/June 2018 - 13

FIVE TRENDS IN RETAIL CENTERS
1. More entertainment. People want an experience in a
mall or shopping center they can't order online - a meal
with friends, a game of laser tag, a massage and manicure.
2. Improved experiences. To lure shoppers away from
computers, retail centers are improving landscaping and
adding amenities to create places where people want to
congregate.
3. Fewer chain stores and restaurants. Millennials in
particular are looking for local and unique experiences
and goods.
4. People living and working onsite. Adding residential
and offices (business and professional) to a retail center
will increase foot traffic and put unused space to work.
5. Integration of online shopping with brick and mortar
outlets. That could include special parking spaces or
centralized locations to expedite merchandise pickups for
customers who have ordered online.

dogs go," he added. "As the trend for mixed-use lifestyle
developments continues to bring the housing, shopping, office
and recreational sectors together, it becomes even more
practical to ensure the most strategic use of every square foot."

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EVOLVING ROLE OF FMs
Facilities managers will have to anticipate the new services
they will be asked to provide as malls and retail centers move
towards mixed-use properties and a more varied tenant
population.
Cegielski said FMs may need to reconfigure space for
different tenant types and provide infrastructure for more
technology. With customers accustomed to online ordering,
for example, brick-and-mortar stores may move toward a
new look, with less merchandise on the floor but more space
required for product storage in the back. Retailers might
display an item for customers to examine or try out, then have
a service clerk or automated system retrieve it from the back.
Other retailers may want to install technology like automated
clothing retrieval systems that allow customers to select,
without leaving the dressing room, clothing styles and sizes
they want to try on.
A one-size-fits-all approach to facilities management won't
work in this evolving environment.
"It is critically important for our property managers to
know their markets," Buchakjian said. "We've structured our
organization to allow our property managers to spend more
time on property, to spend more time in and out of tenant
spaces, to get to know those tenants on a more personal level
so that they can really understand what it is our tenants need
and how can we serve them in the best possible way.
"This is a local business," he added. "If we want to be the
best operator in our business, we have to really understand our
tenants and our customers, and that only happens from really
being local." l

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prsm.com I MAY/JUNE 2018 I 13

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Table of Contents for the Digital Edition of Professional Retail Store - May/June 2018

CEO’s Column
Cover Feature the Evolution of Retail Centers
Retail of the Future
PRSM2018 Takes the Power of Facilities to a New Level!
Leadership
Association Matters
2017-18 PRSMCommittee Members
Trade Tips
Member Profiles
Association Matters
Best Practices
Advertisers’ Index
Professional Retail Store - May/June 2018 - Intro
Professional Retail Store - May/June 2018 - cover1
Professional Retail Store - May/June 2018 - cover2
Professional Retail Store - May/June 2018 - 3
Professional Retail Store - May/June 2018 - 4
Professional Retail Store - May/June 2018 - 5
Professional Retail Store - May/June 2018 - 6
Professional Retail Store - May/June 2018 - 7
Professional Retail Store - May/June 2018 - 8
Professional Retail Store - May/June 2018 - CEO’s Column
Professional Retail Store - May/June 2018 - Cover Feature the Evolution of Retail Centers
Professional Retail Store - May/June 2018 - 11
Professional Retail Store - May/June 2018 - 12
Professional Retail Store - May/June 2018 - 13
Professional Retail Store - May/June 2018 - 14
Professional Retail Store - May/June 2018 - 15
Professional Retail Store - May/June 2018 - 16
Professional Retail Store - May/June 2018 - Retail of the Future
Professional Retail Store - May/June 2018 - 18
Professional Retail Store - May/June 2018 - 19
Professional Retail Store - May/June 2018 - PRSM2018 Takes the Power of Facilities to a New Level!
Professional Retail Store - May/June 2018 - 21
Professional Retail Store - May/June 2018 - 22
Professional Retail Store - May/June 2018 - 23
Professional Retail Store - May/June 2018 - 24
Professional Retail Store - May/June 2018 - 25
Professional Retail Store - May/June 2018 - 26
Professional Retail Store - May/June 2018 - Leadership
Professional Retail Store - May/June 2018 - 28
Professional Retail Store - May/June 2018 - Association Matters
Professional Retail Store - May/June 2018 - 2017-18 PRSMCommittee Members
Professional Retail Store - May/June 2018 - 31
Professional Retail Store - May/June 2018 - 32
Professional Retail Store - May/June 2018 - Trade Tips
Professional Retail Store - May/June 2018 - 34
Professional Retail Store - May/June 2018 - 35
Professional Retail Store - May/June 2018 - Member Profiles
Professional Retail Store - May/June 2018 - 37
Professional Retail Store - May/June 2018 - Association Matters
Professional Retail Store - May/June 2018 - 39
Professional Retail Store - May/June 2018 - Best Practices
Professional Retail Store - May/June 2018 - 41
Professional Retail Store - May/June 2018 - Advertisers’ Index
Professional Retail Store - May/June 2018 - cover3
Professional Retail Store - May/June 2018 - cover4
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