Public Safety Communications - July/August 2015 - (Page 18)
ASAP to the PSAP
Alive & doing great, but where's ADT?
by Bill Hobgood
he Automated Secure Alarm Protocol (ASAP)
continues to accelerate in many areas of the U.S.
The program was frst piloted by York County,
Va., the city of Richmond, Va., and Vector Security in July
2006 as a spinoff of APCO's Project 36 before becoming an American National Standard in January 2009
known as the External Alarm Interface Exchange. The
program was rebranded as ASAP in 2011 when a new
message broker managed by the Central Station Alarm
Association (CSAA) was implemented. The ASAP ANSIstandard was renewed in August 2014 as APCO/CSAA
ANS 2.101.2-2014 Alarm Monitoring Company to Public Safety Answering Point (PSAP) Computer-Aided Dispatch (CAD) Automated Secure Alarm Protocol (ASAP).
ASAP at a High Level
The ASAP program is designed to reduce 9-1-1 processing time and, in turn, reduce response times by
frst responders. The program is a standardized data
exchange between alarm monitoring central stations
and 9-1-1 PSAPs. Alarm notifcations are delivered to
participating PSAPs' CAD systems in a matter of seconds using Nlets (the International Justice and Public
Safety Network) as the main transport method, coupled
with the state message switches and the CSAA message
broker. The shortened 9-1-1 call processing time can
reduce response times by up to three minutes or more.
The ASAP program eliminates telephone calls between
the alarm central stations and 9-1-1 PSAPs. Because the
process is completely automated, miscommunications
and mistakes made between alarm operators and PSAP
staff are eliminated.
Announcement by ADT
More than 50 ASAP-related presentations have been
conducted over the past few years, each with an update
about new PSAPs and central stations that have joined
the program, updated statistics from participating
PSAPs, and other interesting information. When audiences see the list of central stations that will be participating in the ASAP program in the future, the most
commonly asked question is, "When is ADT coming on
board with ASAP?" After all, ADT is ranked as the largest central station in the country. The PSAPs that use
ASAP know the benefts frsthand and are aware of the
major positive impact that can be expected once "number one" ADT goes live with the ASAP program.
So why has ADT been delayed in joining the program?
In 2012, Tyco, ADT's parent company, announced a
move to break up the company into three entities. From
18 * Public Safety Communications
this move, ADT Security Services was created as an independently traded company. The separation took time
to complete, but was achieved in October 2014. Today,
ADT Security Services is the largest provider of alarm
installation and monitoring services for the residential
and small business market in North America.
During a discussion with Tom Nakatani, IT director for ADT Security Services, at the Electronic Security
Expo (ESX) held in Baltimore in June, the best news
was shared: ADT is planning to go live with the ASAP
program by the fall of 2015 or sooner. When asked if
the announcement could be put into writing and published, Nakatani's answer was, "Yes, absolutely."
As a result of this milestone announcement, all PSAPs
currently using ASAP should experience a signifcant
reduction in 10-digit call volume once ADT goes live
with each agency. Those PSAPs will have ADT's alarm
notifcations delivered effciently and accurately via the
ASAP program. ADT monitors more than 6 million
alarm systems, so the announcement is likely to create
peer pressure among other alarm companies to step up
and participate in the ASAP program as well. Stanley
Convergent Security Solutions and Diebold are already
expected to be online with the ASAP program by fall
2015 or sooner.
ASAP Program Status
The number of PSAPs participating in the ASAP program has doubled in the past 10 months. As of July
1, 2015, there were 11 PSAPs participating in the program. The matured PSAPs participating in the program
include York-Williamsburg-Poquoson, Va.; Richmond,
Va.; Houston; Tempe, Ariz.; Washington, D.C.; and
James City County, Va. PSAPs that recently joined the
program include Morgan County, Ala.; Chandler, Ariz.;
Cary, N.C.; Denton County, Texas; and Henrico County,
Va. Six additional PSAPs are currently in development
or testing and will be operational by fall 2015.
Ten central stations are in production, with 10 additional stations currently in development and/or testing.
Some of the central stations going live soon include
Nashville-based Alarm Detection Systems, Diebold,
Richmond Alarm, ADT and others.
ASAP Outcomes in Houston
David Cutler, director of the Houston Emergency
Center (HEC), reported savings of nearly $400,000
annually from reduced call volume to HEC's 10-digit
number. "These dollars were re-purposed within
the department to expand training, supervisory and
Table of Contents for the Digital Edition of Public Safety Communications - July/August 2015
Board of Directors, Executive Council & Chapter Presidents
President’s Channel Welcome to APCO 2015
Refections Update on the Committee Enhancement Initiative
Open Channel Revisiting the FCC’s 9-1-1 Call Forwarding Rule
On Scene Continuing APCO’s Leadership with Public Safety Apps
Public Broadcast ASAP to the PSAP
Bulletin • 2015 PSAP Award Winners • Jack Daniel Award
CDE #38945 Regional Planning Committees
CDE Exam #38945
CDE #38946 Criteria-Based Dispatching
CDE Exam #38946
Telecommunicator Spotlight Kyarah Kuykendall
Top Ops Improving Standards of Professionalism
Cool Cache Consoles, CAD & RMS
Member Services Make Your Voice Count
Public Safety Communications - July/August 2015