Interchange - Winter 2017 - 38


"Automating the detection
and notification of potential
operating issues will enable
managers to identify and
respond to incidents more
proactively-using relevant,
real-time information-as
well as aid in documentation,
communication, and decisionmaking and preventative
actions."

38

Interchange
| Winter / Hiver
829587_Railquip.indd
1 2017

strategy to communicate better
with customers. First introduced
in 2014, the program was initially
used to notify customers about
service exceptions. According to the
company, the program has since
"evolved into an innovative set
of tools and processes to further
improve the way CN works and
communicates with them."
Employees use iAdvise to
automatically send customers Local
Service Notifications, which notify
them of work that's expected.
In addition to receiving these
notifications, customers have access
to CN's first-mile/last-mile report
on eBusiness, which includes CN's
new Delivery Date commitment.
CustomerFIRST is the blanket
name for CN's collection of related
initiatives that allow the company to
provide better service by addressing
key customer pinch points,
especially in the first and last miles

24/08/16 1:54 pm


http://www.railquip.com

Table of Contents for the Digital Edition of Interchange - Winter 2017

President’s message
Pacific partnerships
The big short
First-mile/last-mile
A value network
Index to Advertisers
Interchange - Winter 2017 - cover1
Interchange - Winter 2017 - cover2
Interchange - Winter 2017 - 3
Interchange - Winter 2017 - 4
Interchange - Winter 2017 - 5
Interchange - Winter 2017 - 6
Interchange - Winter 2017 - President’s message
Interchange - Winter 2017 - 8
Interchange - Winter 2017 - 9
Interchange - Winter 2017 - 10
Interchange - Winter 2017 - 11
Interchange - Winter 2017 - 12
Interchange - Winter 2017 - 13
Interchange - Winter 2017 - Pacific partnerships
Interchange - Winter 2017 - 15
Interchange - Winter 2017 - 16
Interchange - Winter 2017 - 17
Interchange - Winter 2017 - 18
Interchange - Winter 2017 - 19
Interchange - Winter 2017 - 20
Interchange - Winter 2017 - 21
Interchange - Winter 2017 - 22
Interchange - Winter 2017 - 23
Interchange - Winter 2017 - 24
Interchange - Winter 2017 - 25
Interchange - Winter 2017 - 26
Interchange - Winter 2017 - The big short
Interchange - Winter 2017 - 28
Interchange - Winter 2017 - 29
Interchange - Winter 2017 - 30
Interchange - Winter 2017 - 31
Interchange - Winter 2017 - 32
Interchange - Winter 2017 - 33
Interchange - Winter 2017 - 34
Interchange - Winter 2017 - 35
Interchange - Winter 2017 - First-mile/last-mile
Interchange - Winter 2017 - 37
Interchange - Winter 2017 - 38
Interchange - Winter 2017 - 39
Interchange - Winter 2017 - 40
Interchange - Winter 2017 - 41
Interchange - Winter 2017 - 42
Interchange - Winter 2017 - A value network
Interchange - Winter 2017 - 44
Interchange - Winter 2017 - 45
Interchange - Winter 2017 - 46
Interchange - Winter 2017 - 47
Interchange - Winter 2017 - 48
Interchange - Winter 2017 - Index to Advertisers
Interchange - Winter 2017 - 50
Interchange - Winter 2017 - 51
Interchange - Winter 2017 - 52
Interchange - Winter 2017 - 53
Interchange - Winter 2017 - 54
Interchange - Winter 2017 - cover3
Interchange - Winter 2017 - cover4
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http://www.nxtbook.com/naylor/RACQ/RACQ0213
http://www.nxtbook.com/nxtbooks/naylor/RACQ0113
http://www.nxtbook.com/nxtbooks/naylor/RACQ0412
http://www.nxtbook.com/nxtbooks/naylor/RACQ0312
http://www.nxtbook.com/nxtbooks/naylor/RACQ0212
http://www.nxtbook.com/nxtbooks/naylor/RACQ0112
http://www.nxtbook.com/nxtbooks/naylor/RACQ0411
http://www.nxtbook.com/nxtbooks/naylor/RACQ0311
http://www.nxtbook.com/nxtbooks/naylor/RACQ0211
http://www.nxtbook.com/nxtbooks/naylor/RACQ0111
http://www.nxtbook.com/nxtbooks/naylor/RACQ0410
http://www.nxtbook.com/nxtbooks/naylor/RACQ0310
http://www.nxtbook.com/nxtbooks/naylor/RACQ0210
http://www.nxtbook.com/nxtbooks/naylor/RACQ0110
http://www.nxtbook.com/nxtbooks/naylor/RACQ0409
http://www.nxtbook.com/nxtbooks/naylor/RACQ0309
http://www.nxtbook.com/nxtbooks/naylor/RACQ0209
http://www.nxtbookMEDIA.com