Interchange - Winter 2017 - 40


of a shipment. Through CustomerFIRST,
CN has improved its empty railcar
management and invoice accuracy. The
company is also leveraging technology
to connect supply chain partners and
expand its eBusiness capabilities.
While investments in technology
have resulted in better service,
they've also supported other areas of
railroading, says Mark Hallman, CN's

Director of Communications and Public
Affairs. CN's locomotive telemetry
system, for example, provides
real-time information on locomotive
and train performance.
"The information is being used
to support fuel conservation,
safety monitoring, locomotive
health monitoring and incident
investigation," says Hallman.

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40 Interchange | Winter1/ Hiver 2017
826226_GrahamWhite.indd

8/9/16 4:38 PM

"CN is also deploying predictive
analytics and data management
initiatives to assess mechanical trends
and identify opportunities for
pre-emptive maintenance work, as
well as give engineering forces a better
understanding of track health so that
they can prioritize maintenance and
capital programs. This, in turn, will
help to ensure a safe, productive and
fluid rail network for CN's customers."
Another important technological
application is CN's Real Time Business
Intelligence (RTBI) initiative. First
introduced four years ago, the initiative
provides an integrated view of all
the railroad's network operations.
The program gathers data generated
within many different parts of the
operation, assembles them into a
single package and displays them
electronically as a comprehensive "state
of the railway." Using this streamlined
overview of disparate systems,
operation managers can make timely
decisions to support safety, service
and productivity improvements.
Originally used to deliver
information about specific trains and
locomotives in near-real time, RTBI
will soon be refined to give managers
the ability to monitor, predict and
notify crews of operational changes.
"Automating the detection and
notification of potential operating issues
will enable managers to identify and
respond to incidents more proactively -
using relevant, real-time information
- as well as aid in documentation,
communication, and decision-making
and preventative actions," says Hallman.
"CN is leveraging supply chain
visibility tools such as in-house
developed applications for intermodal,
automotive, coal, iron ore and
crude customers, providing endto-end visibility of the movement
for a customer and supply chain
partners. Such tools allow CN to
pinpoint bottlenecks to allow
for corrective action and to drive
incremental efficiency gains. All this
creates value for customers, helping
them win in their markets."  ■


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Table of Contents for the Digital Edition of Interchange - Winter 2017

President’s message
Pacific partnerships
The big short
First-mile/last-mile
A value network
Index to Advertisers
Interchange - Winter 2017 - cover1
Interchange - Winter 2017 - cover2
Interchange - Winter 2017 - 3
Interchange - Winter 2017 - 4
Interchange - Winter 2017 - 5
Interchange - Winter 2017 - 6
Interchange - Winter 2017 - President’s message
Interchange - Winter 2017 - 8
Interchange - Winter 2017 - 9
Interchange - Winter 2017 - 10
Interchange - Winter 2017 - 11
Interchange - Winter 2017 - 12
Interchange - Winter 2017 - 13
Interchange - Winter 2017 - Pacific partnerships
Interchange - Winter 2017 - 15
Interchange - Winter 2017 - 16
Interchange - Winter 2017 - 17
Interchange - Winter 2017 - 18
Interchange - Winter 2017 - 19
Interchange - Winter 2017 - 20
Interchange - Winter 2017 - 21
Interchange - Winter 2017 - 22
Interchange - Winter 2017 - 23
Interchange - Winter 2017 - 24
Interchange - Winter 2017 - 25
Interchange - Winter 2017 - 26
Interchange - Winter 2017 - The big short
Interchange - Winter 2017 - 28
Interchange - Winter 2017 - 29
Interchange - Winter 2017 - 30
Interchange - Winter 2017 - 31
Interchange - Winter 2017 - 32
Interchange - Winter 2017 - 33
Interchange - Winter 2017 - 34
Interchange - Winter 2017 - 35
Interchange - Winter 2017 - First-mile/last-mile
Interchange - Winter 2017 - 37
Interchange - Winter 2017 - 38
Interchange - Winter 2017 - 39
Interchange - Winter 2017 - 40
Interchange - Winter 2017 - 41
Interchange - Winter 2017 - 42
Interchange - Winter 2017 - A value network
Interchange - Winter 2017 - 44
Interchange - Winter 2017 - 45
Interchange - Winter 2017 - 46
Interchange - Winter 2017 - 47
Interchange - Winter 2017 - 48
Interchange - Winter 2017 - Index to Advertisers
Interchange - Winter 2017 - 50
Interchange - Winter 2017 - 51
Interchange - Winter 2017 - 52
Interchange - Winter 2017 - 53
Interchange - Winter 2017 - 54
Interchange - Winter 2017 - cover3
Interchange - Winter 2017 - cover4
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