Canadian Retailer - The Human Resources Issue - 20
MENTAL HEALTH
Retailers act
Patients access Ontario
Shore's Patient Portal, a
site with services that can
help employers support
employees with mental
health issues.
20 |
CANADIAN RETAILER
Some retailers, recognizing the
harm to employees and to the business that comes from ignoring the
issue, have responded by making
psychological services more easily available to employees. Safeway
Canada has led in this area. As early
as 2011, the retailer removed the limit to how many counselling sessions
an employee could claim through
the company's benefits program. To
broaden access to services further,
the retailer made e-counselling sessions available to employees.
More recently, Starbucks increased
mental health benefits to $5,000 a
year for employees who work
20 hours-a-week. Sara Presutto,
" PEOPLE NOW
Vice-President of Human ReUNDERSTAND MENTAL
sources at Starbucks Canada,
HEALTH. IT'S NOT AN
says Starbucks acted to supEXCUSE BUT IT CAN BE
port employees with mental
A REASON FOR CERTAIN
health issues based on what
BEHAVIOURS."
employees said they needed.
Bell put in place a rigor- MARY DEACON
The coffee shop retailer said
ous set of initiatives-inBell's Let's Talk
the company acted on princluding manager training and emciple,
and
without first developing a
ployee benefits programs-to support employees
formal
business
case that might point
dealing with poor mental health. Mary Deacon,
to
a
specific
benefit
to the business.
Chair of Bell's Let's Talk initiative, says the pro"This
is
about
changing
lives for the
grams were "the right thing to do" but also good
better.
We
have
led
with
our hearts
business. Virtually every one of Bell's 9,000 leadon
this
issue
simply
because
it is the
ers has been trained on how to respond to emright
thing
to
do,"
she
says
ployee health concerns, and employees have become more aware of the resources available to help
them, and more willing to use those resources. Bell Standards and training
Retailers who want to improve the
has seen a 119 per cent increase in the number of
psychological
health of their employpeople using the company's family assistance proees,
and
reap
the
economic benefit of a
gram. Deacon says this is a "good thing".
healthy
workforce,
need to be mindful
"It means people are getting the help they need".
of
how
workplaces
stress employees.
The work has benefited Bell's bottom line: the
A
foundational
document
to building
company has seen 20 per cent fewer short-term
mindful
workplaces
is
a
standards
disability claims related to mental health.
document
for
creating
psychologicWhile building a positive mental health workplace requires upfront costs, Mildon says the ally healthy workplaces.
Launched at the beginning of 2013,
longer term benefits of investing in workplace
the
standards document, available
mental health supports are "easy to quantify".
through
the Mental Health ComBusinesses that invest see lower EAP costs and
mission
of
Canada (MHCC) and
a decrease in absenteeism and turnover. Costs
developed
by
the Canadian Stanare eventually returned to employees. And, she
dards
Association,
establishes basesays, "keeping employees healthy gives back to
line
standards
for
what constitutes
Canada at large".
a healthy workplace and provides
tools and guidelines to help employ-
| THE HUMAN RESOURCES ISSUE
Table of Contents for the Digital Edition of Canadian Retailer - The Human Resources Issue
PUBLISHER’S DESK
RETAIL CURRENTS
UNDER THE BANNER
RETAIL: AT ISSUE
THE CSCA RETAIL 100
SUBMISSIONS ARE IN!
BUILDING A CULTURE OF POSITIVE MENTAL HEALTH
HIRING IN THE DIGITAL AGE
THE MILLENNIAL EFFECT
WORKING TOGETHER—REALLY TOGETHER
TRANSFORMING RETAIL HR THROUGH NEW TECHNOLOGY
ADVERTISERS’ INDEX
Canadian Retailer - The Human Resources Issue - cover1
Canadian Retailer - The Human Resources Issue - cover2
Canadian Retailer - The Human Resources Issue - 3
Canadian Retailer - The Human Resources Issue - insert1
Canadian Retailer - The Human Resources Issue - insert2
Canadian Retailer - The Human Resources Issue - PUBLISHER’S DESK
Canadian Retailer - The Human Resources Issue - 5
Canadian Retailer - The Human Resources Issue - RETAIL CURRENTS
Canadian Retailer - The Human Resources Issue - 7
Canadian Retailer - The Human Resources Issue - UNDER THE BANNER
Canadian Retailer - The Human Resources Issue - 9
Canadian Retailer - The Human Resources Issue - RETAIL: AT ISSUE
Canadian Retailer - The Human Resources Issue - 11
Canadian Retailer - The Human Resources Issue - THE CSCA RETAIL 100
Canadian Retailer - The Human Resources Issue - 13
Canadian Retailer - The Human Resources Issue - 14
Canadian Retailer - The Human Resources Issue - 15
Canadian Retailer - The Human Resources Issue - SUBMISSIONS ARE IN!
Canadian Retailer - The Human Resources Issue - 17
Canadian Retailer - The Human Resources Issue - BUILDING A CULTURE OF POSITIVE MENTAL HEALTH
Canadian Retailer - The Human Resources Issue - 19
Canadian Retailer - The Human Resources Issue - 20
Canadian Retailer - The Human Resources Issue - 21
Canadian Retailer - The Human Resources Issue - HIRING IN THE DIGITAL AGE
Canadian Retailer - The Human Resources Issue - 23
Canadian Retailer - The Human Resources Issue - 24
Canadian Retailer - The Human Resources Issue - 25
Canadian Retailer - The Human Resources Issue - THE MILLENNIAL EFFECT
Canadian Retailer - The Human Resources Issue - 27
Canadian Retailer - The Human Resources Issue - 28
Canadian Retailer - The Human Resources Issue - 29
Canadian Retailer - The Human Resources Issue - WORKING TOGETHER—REALLY TOGETHER
Canadian Retailer - The Human Resources Issue - 31
Canadian Retailer - The Human Resources Issue - 32
Canadian Retailer - The Human Resources Issue - 33
Canadian Retailer - The Human Resources Issue - TRANSFORMING RETAIL HR THROUGH NEW TECHNOLOGY
Canadian Retailer - The Human Resources Issue - 35
Canadian Retailer - The Human Resources Issue - 36
Canadian Retailer - The Human Resources Issue - 37
Canadian Retailer - The Human Resources Issue - ADVERTISERS’ INDEX
Canadian Retailer - The Human Resources Issue - cover3
Canadian Retailer - The Human Resources Issue - cover4
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