Canadian Retailer - Summer 2016 - 37
The CEO's new role
None of this can happen without leadership from the top,
and even here the rules are changing, according to Dr. David
Weiss, President and CEO of Weiss International Ltd.
"What we need in our organizations are leaders who are
effective at drawing out the innovative capacities of their
employees and teams," he said. "We have to build leaders of
innovation, not people who are ultimately going to be just innovative thinkers. In fact, sometimes innovative thinkers are
worse, because they lack a lot of emotional intelligence. They
make everybody else a lot less innovative. They become problems within organizations."
This poses important implications for HR recruiters and the
executive skillsets they must seek to fill, Weiss said.
"Leaders, as we look for them nowadays, have to be able to
deal with ambiguity and uncertainty-they have to be able to
deal with things in a different kind of way, and toggle between
what they know and what they don't know. And if they can't do
that, they won't be effective.
"And they have to, when they're dealing with complex issues,
be able to work with diverse teams, because that dynamic is
what's going to generate new ideas. And if they can't-if they're
uncomfortable in that space-they're probably not going to be
able to handle complex problems effectively."
Best Buy's big move
A textbook example of business complexity in action was provided by Kamy Scarlett, Best Buy Canada's SVP, Retail, and Chief
Human Resources Officer. In her opening keynote address, she
detailed last year's consolidation of Future Shop into Best Buy,
and the part that HR played in the behind-the-scenes drama.
The two store banners coexisted until the effects of the 2008
recession which, in combination with the rise of online sales,
began to strain the bottom line of both big-box chains. The
rivalry between the banners for sales intensified, placing the
retailer in an untenable position.
Scarlett picked up the narrative: "We knew what we were doing was not sustainable and radical change was required. The
customer told us exactly what we needed to. We needed to consolidate under the Best Buy brand, which had the highest level
www.retailcouncil.org/cdnretailer
SUMMER 2016 | CANADIAN RETAILER
| 37
http://www.retailcouncil.org/cdnretailer
Table of Contents for the Digital Edition of Canadian Retailer - Summer 2016
GUEST PUBLISHER’S DESK
RETAIL CURRENTS
AT ISSUE
UNDERSTANDING TODAY'S SOCIAL GROCERY SHOPPER
THE GROCERY AISLE DISRUPTED
DELIGHTING THE NEW CANADIAN PALATE
TODAY'S SUPERMARKET: MORE THAN FRESH FRUITS AND VEGGIES
THE WORLD AT OUR DOORSTEP
HR USHERING IN NEW RETAIL ORDER
ADVERTISER’S INDEX
Canadian Retailer - Summer 2016 - cover1
Canadian Retailer - Summer 2016 - cover2
Canadian Retailer - Summer 2016 - 3
Canadian Retailer - Summer 2016 - GUEST PUBLISHER’S DESK
Canadian Retailer - Summer 2016 - 5
Canadian Retailer - Summer 2016 - RETAIL CURRENTS
Canadian Retailer - Summer 2016 - 7
Canadian Retailer - Summer 2016 - AT ISSUE
Canadian Retailer - Summer 2016 - 9
Canadian Retailer - Summer 2016 - 10
Canadian Retailer - Summer 2016 - 11
Canadian Retailer - Summer 2016 - UNDERSTANDING TODAY'S SOCIAL GROCERY SHOPPER
Canadian Retailer - Summer 2016 - 13
Canadian Retailer - Summer 2016 - 14
Canadian Retailer - Summer 2016 - 15
Canadian Retailer - Summer 2016 - THE GROCERY AISLE DISRUPTED
Canadian Retailer - Summer 2016 - 17
Canadian Retailer - Summer 2016 - 18
Canadian Retailer - Summer 2016 - 19
Canadian Retailer - Summer 2016 - 20
Canadian Retailer - Summer 2016 - 21
Canadian Retailer - Summer 2016 - DELIGHTING THE NEW CANADIAN PALATE
Canadian Retailer - Summer 2016 - 23
Canadian Retailer - Summer 2016 - 24
Canadian Retailer - Summer 2016 - 25
Canadian Retailer - Summer 2016 - TODAY'S SUPERMARKET: MORE THAN FRESH FRUITS AND VEGGIES
Canadian Retailer - Summer 2016 - 27
Canadian Retailer - Summer 2016 - 28
Canadian Retailer - Summer 2016 - 29
Canadian Retailer - Summer 2016 - THE WORLD AT OUR DOORSTEP
Canadian Retailer - Summer 2016 - 31
Canadian Retailer - Summer 2016 - 32
Canadian Retailer - Summer 2016 - 33
Canadian Retailer - Summer 2016 - 34
Canadian Retailer - Summer 2016 - 35
Canadian Retailer - Summer 2016 - HR USHERING IN NEW RETAIL ORDER
Canadian Retailer - Summer 2016 - 37
Canadian Retailer - Summer 2016 - 38
Canadian Retailer - Summer 2016 - 39
Canadian Retailer - Summer 2016 - 40
Canadian Retailer - Summer 2016 - 41
Canadian Retailer - Summer 2016 - ADVERTISER’S INDEX
Canadian Retailer - Summer 2016 - cover3
Canadian Retailer - Summer 2016 - cover4
Canadian Retailer - Summer 2016 - 45
https://www.nxtbook.com/naylor/RETS/RETS0617
https://www.nxtbook.com/naylor/RETS/RETS0517
https://www.nxtbook.com/naylor/RETS/RETS0417
https://www.nxtbook.com/naylor/RETS/RETS0317
https://www.nxtbook.com/naylor/RETS/RETS0217
https://www.nxtbook.com/naylor/RETS/RETS0117
https://www.nxtbook.com/naylor/RETS/RETS0616
https://www.nxtbook.com/naylor/RETS/RETS0516
https://www.nxtbook.com/naylor/RETS/RETS0416
https://www.nxtbook.com/naylor/RETS/RETS0316
https://www.nxtbook.com/naylor/RETS/RETS0216
https://www.nxtbook.com/naylor/RETS/RETS0116
https://www.nxtbook.com/naylor/RETS/RETS0615
https://www.nxtbook.com/naylor/RETS/RETS0515
https://www.nxtbook.com/naylor/RETS/RETS0415
https://www.nxtbook.com/naylor/RETS/RETS0315
https://www.nxtbook.com/naylor/RETS/RETS0215
https://www.nxtbook.com/naylor/RETS/RETS0115
https://www.nxtbook.com/naylor/RETS/RETS0614
https://www.nxtbook.com/naylor/RETS/RETS0514
https://www.nxtbook.com/naylor/RETS/RETS0414
https://www.nxtbook.com/naylor/RETS/RETS0314
https://www.nxtbook.com/naylor/RETS/RETS0214
https://www.nxtbook.com/naylor/RETS/RETS0114
https://www.nxtbook.com/naylor/RETS/RETS0613
https://www.nxtbook.com/naylor/RETS/RETS0513
https://www.nxtbook.com/naylor/RETS/RETS0413
https://www.nxtbook.com/naylor/RETS/RETS0313
https://www.nxtbook.com/naylor/RETS/GrandPrix2012
https://www.nxtbook.com/naylor/RETS/RETS0213
https://www.nxtbook.com/naylor/RETS/RETS0113
https://www.nxtbook.com/nxtbooks/naylor/RETS0612
https://www.nxtbook.com/nxtbooks/naylor/RETS0512
https://www.nxtbook.com/nxtbooks/naylor/RETS0412
https://www.nxtbook.com/nxtbooks/naylor/RETS0312
https://www.nxtbook.com/nxtbooks/naylor/RETS0212
https://www.nxtbook.com/nxtbooks/naylor/RETS0112
https://www.nxtbook.com/nxtbooks/naylor/RETS0611
https://www.nxtbook.com/nxtbooks/naylor/RETS0511
https://www.nxtbook.com/nxtbooks/naylor/RETS0411
https://www.nxtbook.com/nxtbooks/naylor/RETS0311
https://www.nxtbook.com/nxtbooks/naylor/RETS0211
https://www.nxtbook.com/nxtbooks/naylor/RETS0111
https://www.nxtbook.com/nxtbooks/naylor/RETS0610
https://www.nxtbook.com/nxtbooks/naylor/RETS0510
https://www.nxtbook.com/nxtbooks/naylor/RETS0410
https://www.nxtbook.com/nxtbooks/naylor/RETS0310
https://www.nxtbook.com/nxtbooks/naylor/RETS0210
https://www.nxtbook.com/nxtbooks/naylor/RETS0110
https://www.nxtbook.com/nxtbooks/naylor/RETS0309
https://www.nxtbook.com/nxtbooks/naylor/RETS0209
https://www.nxtbookmedia.com