Canadian Retailer - Fall 2013 - 36

LOSS PREVENTION

And that's fine until the organized actors who
actively target lackadaisical security systems
put a retailer's business at risk. Then the retailer
suffers losses of reputation, not just data.
"The brand damage that occurs when your name
is in the paper for having lost company records-
that is really hard to calculate," says Cawthray.
And the disparity in security intelligence between large and small retailers creates a problem
for the entire industry. Large retailers, if they take
data security seriously, have staff to defend the
data. But smaller retailers are easy targets, and excellent places for fraudsters to test their schemes.

The consolidation of risk management in the financial services industry offers a model for retailers wanting to unify IT and
LP. Banks are putting IT, financial and operational risk under one
enterprise risk manager. It is a model for risk management that
Cawthray says "would really benefit a retail environment."
Securing Data

"In the world we live in today, data security is not an event, it's
a lifestyle," says Finizio. If LP wants to prevent data loss, it also
needs to get involved in the maintenance of IT and the creation of
new platforms. LP needs to bring security concerns to the table in
the first stages of any new technology development because instituting LP on day one costs far less than retrofitting technology to
include security measures after the breach.
Cawthray offers another way for LP to prevent
"Data loss is a loss. It has a value to the
data loss-by establishing diligent controls over
organization and its loss will have an impact
logs. Logs are the sources of information that tell
LP where the attacks come from.
on the entire organization."
"Having logs for every transaction, for every- STEPHEN CAWTHRAY, IBM
body who accesses the system, and keeping that
detailed information is critical because when it
Joe Finizio, president of the Retail Solu- comes time to do the forensics, the first thing the law enforcement
tions Provider Association, a group that brings does is they go in and look at logs," says Cawthray.
together retail technology providers in the U.S.,
And by setting up a log surveillance system, LP can increase a comsays that the retail data security across the in- pany's security intelligence by seeing breaches almost in real time.
dustry is "a confused mess."
The mess grows more confused as mobile re- Future technology
tailing and in-store connectivity creates a larger
"Moving into the future, data security technology will become
surface area for attacks. The influx of consumer mainstream," says Erick Kobres, director of applied innovation at
IT means retailers have to grapple with the vul- NCR, a software company, adding that technology providers will
nerabilities that can exist when the consumer make deployment and administration of security features simpler
tech interacts with the store's tech. Personal and enabled by default, including on mobile devices.
He says that the iPhone 5 has a "secure enclave," a section of the
Identifiable Information inside a store-data
about the person available through venues like chip that stores fingerprint data that cannot be accessed by apps
or the operating system. New consumer technology entering the
social media-all needs to be kept secure.
market will have similar Trusted Execution Environments (TEEs)
built in that "provide a secure way to store data that cannot be comDepartmental Gap
As LP departments look at expanding their promised by malicious code running on the device," says Kobres.
Giving security a privileged position in the hardware bodes
roles within the retail organization, they need to
look at expanding their relationship with the IT well for LP, who is responsible for plugging leaks created by newer
department. Lost data is a loss. LP professionals technologies.
"I believe this will usher in a new class of trusted apps for both
who don't keep up with the standards and trends
of data security-or don't work well with IT- consumer and retailer-owned mobile devices, as well as for more
won't be in a position to address the full scope of traditional fixed-position POS and self-service systems that are
significantly more secure than current generations," says Kobres.
loss to the store's bottom line.
"When they need to talk to each other, they
look over the fence and they say something and TAKING CONTROL OF ARRESTS
maybe they're cordial, maybe they're not," says Online reporting tool to give retailers more
Cawthray of the relationship between LP and IT. control over investigations
He believes a more holistic approach to loss-
one that envolves data loss-will eventually en- SHOPLIFTING is a drain on resources. When a retailer nabs a thief
ter retail as companies start looking for ways to in the store, it can sometimes take up to four hours for police to
address security issues.
visit the scene, investigate the crime and release the suspect. That's
"Data loss is a loss. It has a value to the organiz- four hours that the retailer has to spend monitoring the suspect,
ation and its loss will have an impact on the entire and then the process is duplicated as the attending officer has to
organization," explains Cawthray.
reinvestigate what the retailer's investigated.

36 |

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Canadian Retailer - Fall 2013

Table of Contents for the Digital Edition of Canadian Retailer - Fall 2013

PUBLISHER’S DESK
RETAIL CURRENTS
RETAIL: AT ISSUE
THE EVOLUTION AND INNOVATION OF THE RETAIL SUPPLY CHAIN
THE CHANGING FACE OF RETAIL IN AN OMNICHANNEL WORLD
PwC REPORT OFFERS INSIGHTS INTO TODAY’S CONSUMER
MPLOYEES WHO STEAL
INTIMATE RELATIONSHIP WITH THE CUSTOMER AND PRODUCT KEY TO 50 YEARS OF SUCCESS
THE NEW FACE OF RETAIL LOSS PREVENTION
THE CHANGING FACE OF THE LP PRO
REBOUNDING AFTER DISASTER
ADVERTISER'S INDEX
Canadian Retailer - Fall 2013 - cover1
Canadian Retailer - Fall 2013 - cover2
Canadian Retailer - Fall 2013 - 3
Canadian Retailer - Fall 2013 - 4
Canadian Retailer - Fall 2013 - 5
Canadian Retailer - Fall 2013 - PUBLISHER’S DESK
Canadian Retailer - Fall 2013 - 7
Canadian Retailer - Fall 2013 - RETAIL CURRENTS
Canadian Retailer - Fall 2013 - 9
Canadian Retailer - Fall 2013 - 10
Canadian Retailer - Fall 2013 - 11
Canadian Retailer - Fall 2013 - RETAIL: AT ISSUE
Canadian Retailer - Fall 2013 - 13
Canadian Retailer - Fall 2013 - THE EVOLUTION AND INNOVATION OF THE RETAIL SUPPLY CHAIN
Canadian Retailer - Fall 2013 - 15
Canadian Retailer - Fall 2013 - THE CHANGING FACE OF RETAIL IN AN OMNICHANNEL WORLD
Canadian Retailer - Fall 2013 - 17
Canadian Retailer - Fall 2013 - 18
Canadian Retailer - Fall 2013 - 19
Canadian Retailer - Fall 2013 - 20
Canadian Retailer - Fall 2013 - PwC REPORT OFFERS INSIGHTS INTO TODAY’S CONSUMER
Canadian Retailer - Fall 2013 - 22
Canadian Retailer - Fall 2013 - MPLOYEES WHO STEAL
Canadian Retailer - Fall 2013 - 24
Canadian Retailer - Fall 2013 - 25
Canadian Retailer - Fall 2013 - 26
Canadian Retailer - Fall 2013 - INTIMATE RELATIONSHIP WITH THE CUSTOMER AND PRODUCT KEY TO 50 YEARS OF SUCCESS
Canadian Retailer - Fall 2013 - 28
Canadian Retailer - Fall 2013 - 29
Canadian Retailer - Fall 2013 - 30
Canadian Retailer - Fall 2013 - 31
Canadian Retailer - Fall 2013 - THE CHANGING FACE OF THE LP PRO
Canadian Retailer - Fall 2013 - 33
Canadian Retailer - Fall 2013 - 34
Canadian Retailer - Fall 2013 - 35
Canadian Retailer - Fall 2013 - 36
Canadian Retailer - Fall 2013 - 37
Canadian Retailer - Fall 2013 - REBOUNDING AFTER DISASTER
Canadian Retailer - Fall 2013 - 39
Canadian Retailer - Fall 2013 - 40
Canadian Retailer - Fall 2013 - 41
Canadian Retailer - Fall 2013 - 42
Canadian Retailer - Fall 2013 - 43
Canadian Retailer - Fall 2013 - 44
Canadian Retailer - Fall 2013 - ADVERTISER'S INDEX
Canadian Retailer - Fall 2013 - 46
Canadian Retailer - Fall 2013 - cover3
Canadian Retailer - Fall 2013 - cover4
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