Canadian Retailer - Holiday 2015 - 22
CONFERENCE HIGHLIGHTS
Engaging speakers, dynamic topics and invested delegates made for one of the best LP Conferences yet.
there that are available for merchants
to use within the online space."
However, the adoption of these
tools is very low, he said, adding that
Verified by Visa (VbV)-a program
designed to help make shopping online more secure-has only about a
three per cent adoption rate in the
Canadian market. This is despite
the fact that VbV provides merchants with liability protection.
LP CONFERENCE INSIGHT #3
ON THE VALUE OF A BITCOIN:
"3.05 Canadian dollars"
(the equivalent value
in September 2014 of
1 bitcoin, the Internet
currency favoured by
cybercriminals).
- NATHAN DAYLER,
detective constable, computer cybercrimes section, Toronto Police
A balancing act
A stumbling block for many retailers, he said, is the need to balance liability with customer experience, with
many merchants concluding: "If I've
got an abandonment rate of 20 per
cent [at the checkout], I don't want to
take that tool on." Visa is now looking at ways to mitigate the issue.
Deceptive redemption of gift
22 |
CANADIAN RETAILER | HOLIDAY 2015
"There is a growing realization within the police community
that we cannot succeed in the mission that we've taken on to
protect our citizens and to keep our cities and communities
safe without a strong partnership with you."
- BILL BLAIR, Former Toronto chief of police
cards by employees is another offshoot of payment fraud on the rise.
"Sales of gift cards have gone up
five to six per cent every year since
the recession," said Kasia Devlin,
general manager of loss prevention for the Bluenotes apparel chain.
"Last year, North America hit about
$124 billion in sales. It's definitely
something that we're making money
on. Unfortunately, from an internal
aspect, the breach is happening at
the point of sale."
This development has led Bluenotes to adopt a tougher redemption
protocol. "Our staff is now not allowed to redeem gift cards," Devlin
explained. "We've switched to an
employee merchandise card."
The value of employees' gift cards
is transferred by head office to the
merchandise card, but not before
checks are made to determine where
and how the gift cards were purchased, and who they were purchased
by. "We're trying to make those [employee] redemptions challenging and
almost impossible."
LP CONFERENCE INSIGHT #4
ON THE GROWTH OF CHIP
TECHNOLOGY:
"I think we'd consider
ourselves a mature chip
environment in Canada.
When we had the liability
shift back on the 31st of
March, 2011 about 43-44
per cent of our volume at
that time was chip card in
the chip terminal. We're
now close to 85 per cent
volume of chip card in the
chip terminal."
- GORD JAMIESON,
head of Canada risk services & North
America acquirer risk services, Visa
Violence from the outside
A refrain running through the
conference was the threat of workplace violence, with several speakers addressing the need for meticulous security planning, policies and
procedures to safeguard.
Table of Contents for the Digital Edition of Canadian Retailer - Holiday 2015
Publisher's Desk
Retail Currents
Retail: At Issue
Interac Ups Its Game in Power Play Showdown With Credit
Light in the Darkness
A Lifetime in Protection
Grocery Sector Stands Up to LP Challenges
Enter: The CSIO
CSCA Retail 100
Advertiser's Index
Canadian Retailer - Holiday 2015 - cover1
Canadian Retailer - Holiday 2015 - cover2
Canadian Retailer - Holiday 2015 - 3
Canadian Retailer - Holiday 2015 - Publisher's Desk
Canadian Retailer - Holiday 2015 - 5
Canadian Retailer - Holiday 2015 - Retail Currents
Canadian Retailer - Holiday 2015 - 7
Canadian Retailer - Holiday 2015 - 8
Canadian Retailer - Holiday 2015 - 9
Canadian Retailer - Holiday 2015 - Retail: At Issue
Canadian Retailer - Holiday 2015 - 11
Canadian Retailer - Holiday 2015 - Interac Ups Its Game in Power Play Showdown With Credit
Canadian Retailer - Holiday 2015 - 13
Canadian Retailer - Holiday 2015 - 14
Canadian Retailer - Holiday 2015 - 15
Canadian Retailer - Holiday 2015 - 16
Canadian Retailer - Holiday 2015 - 17
Canadian Retailer - Holiday 2015 - 18
Canadian Retailer - Holiday 2015 - 19
Canadian Retailer - Holiday 2015 - Light in the Darkness
Canadian Retailer - Holiday 2015 - 21
Canadian Retailer - Holiday 2015 - 22
Canadian Retailer - Holiday 2015 - 23
Canadian Retailer - Holiday 2015 - 24
Canadian Retailer - Holiday 2015 - 25
Canadian Retailer - Holiday 2015 - A Lifetime in Protection
Canadian Retailer - Holiday 2015 - 27
Canadian Retailer - Holiday 2015 - Grocery Sector Stands Up to LP Challenges
Canadian Retailer - Holiday 2015 - 29
Canadian Retailer - Holiday 2015 - 30
Canadian Retailer - Holiday 2015 - 31
Canadian Retailer - Holiday 2015 - Enter: The CSIO
Canadian Retailer - Holiday 2015 - 33
Canadian Retailer - Holiday 2015 - 34
Canadian Retailer - Holiday 2015 - 35
Canadian Retailer - Holiday 2015 - 36
Canadian Retailer - Holiday 2015 - 37
Canadian Retailer - Holiday 2015 - CSCA Retail 100
Canadian Retailer - Holiday 2015 - 39
Canadian Retailer - Holiday 2015 - 40
Canadian Retailer - Holiday 2015 - 41
Canadian Retailer - Holiday 2015 - 42
Canadian Retailer - Holiday 2015 - 43
Canadian Retailer - Holiday 2015 - 44
Canadian Retailer - Holiday 2015 - Advertiser's Index
Canadian Retailer - Holiday 2015 - 46
Canadian Retailer - Holiday 2015 - cover3
Canadian Retailer - Holiday 2015 - cover4
Canadian Retailer - Holiday 2015 - 49
Canadian Retailer - Holiday 2015 - 50
Canadian Retailer - Holiday 2015 - 51
Canadian Retailer - Holiday 2015 - 52
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