Canadian Retailer - Holiday 2016 - 3

CANADIAN RETAILER

FEATURES

THE LOSS PREVENTION ISSUE

CONFERENCE HIGHLIGHTS

12 RETAIL WEST 2016:

HOW THE WEST WAS WON
Over the course of Retail Council of Canada's
Retail West conference, retail leaders dug deep on
disruptions, the future of the retail industry, and the
evolution of the customer experience.
KPMG EXECUTIVE ROUNDTABLE

14 TECHNOLOGY'S ROLE IN EMPOWERING

12

CONSUMER-DRIVEN INNOVATION
Integrating operations with an enhanced
understanding of consumers' evolving demands
is helping retailers hone their focus, improve the
shopping experience across channels and grow
amid constant disruption.

14

LOSS ANALYSIS

24 TOTAL LOSS

How much does crime cost the retail industry?
Do we quantify the right numbers? Traditional
shrinkage reporting no longer tells the whole story.
To apply appropriate resources to the problem, we
must see the full picture.

24

LOSS PREVENTION TECHNOLOGY

28 TOP TECHNOLOGY TOOLS TO SHRINK

YOUR SHRINK
Loss prevention teams across the country are always
looking for ways to better protect their organizations
against loss. Find out about some of the innovative
technologies that are being deployed to help retailers
guard against loss and continue growing revenue.

32

CONFERENCE HIGHLIGHTS

32 LP CONFERENCE 2016: PROTECTING

ORGANIZATIONS, AMPLIFYING PROFITS
No longer focused exclusively on playing cop,
today's loss prevention professional is increasingly
looking to help grow corporate profits through
closer interdepartmental collaboration and a more
proactive use of technology.
LIFETIME ACHIEVEMENT AWARD

36 GAINING GROUND IN THE FIGHT

AGAINST LOSS
Stephen O'Keefe has been a leader within the retail
loss prevention community for decades. He was
recently recognized by his peers for his commitment
and dedication to the industry at RCC's 2016 Loss
Prevention Conference.
CONFERENCE HIGHLIGHTS

44 DTL

2016: CUSTOMER EXPERIENCE,
ECONOMY AND THE RETAIL BRAND
The exchange of ideas, networking and discussion
of best practices at Retail Council of Canada's (RCC)
DTLQC 2016 prove that today's retailers are in hot
pursuit of providing a 'WOW' experience.
QC

36

44

DEPARTMENTS
4 PUBLISHER'S DESK
5 RETAIL CURRENTS
6 UNDER THE BANNER
8 INDUSTRY NEWS
10 RETAIL: AT ISSUE
46 ADVERTISER'S INDEX

ON THE COVER

Photo by istockphoto.com/
BrianAJackson

THE LOSS PREVENTION ISSUE | CANADIAN RETAILER

| 3


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Table of Contents for the Digital Edition of Canadian Retailer - Holiday 2016

PUBLISHER’S DESK
RETAIL CURRENTS
UNDER THE BANNER
INDUSTRY NEWS
RETAIL: AT ISSUE
RETAIL WEST 2016: HOW THE WEST WAS WON
TECHNOLOGY'S ROLE IN EMPOWERING CONSUMER-DRIVEN INNOVATION
TOTAL LOSS
TOP TECHNOLOGY TOOLS TO SHRINK YOUR SHRINK
LP CONFERENCE 2016: PROTECTING ORGANIZATIONS, AMPLIFYING PROFITS
GAINING GROUND IN THE FIGHT AGAINST LOSS
DTLQC 2016: CUSTOMER EXPERIENCE, ECONOMY AND THE RETAIL BRAND
ADVERTISER’S INDEX
Canadian Retailer - Holiday 2016 - bellyband1
Canadian Retailer - Holiday 2016 - bellyband2
Canadian Retailer - Holiday 2016 - cover1
Canadian Retailer - Holiday 2016 - cover2
Canadian Retailer - Holiday 2016 - insert1
Canadian Retailer - Holiday 2016 - insert2
Canadian Retailer - Holiday 2016 - 3
Canadian Retailer - Holiday 2016 - PUBLISHER’S DESK
Canadian Retailer - Holiday 2016 - RETAIL CURRENTS
Canadian Retailer - Holiday 2016 - UNDER THE BANNER
Canadian Retailer - Holiday 2016 - 7
Canadian Retailer - Holiday 2016 - INDUSTRY NEWS
Canadian Retailer - Holiday 2016 - 9
Canadian Retailer - Holiday 2016 - RETAIL: AT ISSUE
Canadian Retailer - Holiday 2016 - 11
Canadian Retailer - Holiday 2016 - RETAIL WEST 2016: HOW THE WEST WAS WON
Canadian Retailer - Holiday 2016 - 13
Canadian Retailer - Holiday 2016 - TECHNOLOGY'S ROLE IN EMPOWERING CONSUMER-DRIVEN INNOVATION
Canadian Retailer - Holiday 2016 - 15
Canadian Retailer - Holiday 2016 - 16
Canadian Retailer - Holiday 2016 - 17
Canadian Retailer - Holiday 2016 - 18
Canadian Retailer - Holiday 2016 - 19
Canadian Retailer - Holiday 2016 - 20
Canadian Retailer - Holiday 2016 - 21
Canadian Retailer - Holiday 2016 - 22
Canadian Retailer - Holiday 2016 - 23
Canadian Retailer - Holiday 2016 - TOTAL LOSS
Canadian Retailer - Holiday 2016 - 25
Canadian Retailer - Holiday 2016 - 26
Canadian Retailer - Holiday 2016 - 27
Canadian Retailer - Holiday 2016 - TOP TECHNOLOGY TOOLS TO SHRINK YOUR SHRINK
Canadian Retailer - Holiday 2016 - 29
Canadian Retailer - Holiday 2016 - 30
Canadian Retailer - Holiday 2016 - 31
Canadian Retailer - Holiday 2016 - LP CONFERENCE 2016: PROTECTING ORGANIZATIONS, AMPLIFYING PROFITS
Canadian Retailer - Holiday 2016 - 33
Canadian Retailer - Holiday 2016 - 34
Canadian Retailer - Holiday 2016 - 35
Canadian Retailer - Holiday 2016 - GAINING GROUND IN THE FIGHT AGAINST LOSS
Canadian Retailer - Holiday 2016 - 37
Canadian Retailer - Holiday 2016 - 38
Canadian Retailer - Holiday 2016 - 39
Canadian Retailer - Holiday 2016 - 40
Canadian Retailer - Holiday 2016 - 41
Canadian Retailer - Holiday 2016 - 42
Canadian Retailer - Holiday 2016 - 43
Canadian Retailer - Holiday 2016 - DTLQC 2016: CUSTOMER EXPERIENCE, ECONOMY AND THE RETAIL BRAND
Canadian Retailer - Holiday 2016 - 45
Canadian Retailer - Holiday 2016 - ADVERTISER’S INDEX
Canadian Retailer - Holiday 2016 - cover3
Canadian Retailer - Holiday 2016 - cover4
Canadian Retailer - Holiday 2016 - divider1
Canadian Retailer - Holiday 2016 - divider2
Canadian Retailer - Holiday 2016 - 55
Canadian Retailer - Holiday 2016 - 56
Canadian Retailer - Holiday 2016 - 57
Canadian Retailer - Holiday 2016 - 58
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