Rental Rally - Winter 2017 - 25
PRODUCT PROFILE Equipment Parts Plus is Redefining the Spare Parts Industry for Rental Companies EXCEEDING CUSTOMER EXPECTATION through every stage of communication is the primary focus of Equipment Parts Plus (EP+), proving to the after-market parts industry that an emphasis on quality and service does not have to come with a hit to the bottom line. Established in June 2015, EP+ specializes in after-market spare parts support for aerial work platforms, material handling equipment, and other construction equipment for most leading brands, serving rental companies as well as contractors and end users. They provide quotes, research part numbers, fabricate discontinued or hard-to-find parts, and fulfill orders for their wide range of customers. Keeping equipment properly maintained to operate safely and efficiently, and consistently on rent with quick and easy access to common replacement parts, are ongoing concerns for rental companies, particularly when managing an aging fleet. EP+ has the knowledge and solutions that companies need to keep their equipment running in optimum condition. EP+ focuses on delivering a refreshing customer experience in the spare parts industry. "Our success comes from the service we provide. We are professional yet personal, providing a welcoming and friendly attitude that puts our customers at ease. Every customer need is placed as our top priority to provide accurate quotes, helpful support and timely orders," explains Teresa Alanis, business development manager. EP+ is especially recognized as experts in providing spare parts and product support for UpRight equipment. Being that UpRight aerial lifts are no longer manufactured, parts and technical support are often difficult to find. EP+ has access to the largest remaining stock of UpRight spare parts, plus the technical expertise to keep UpRight lifts running. Spare parts stocked for other leading brands include Genie, JLG, Skyjack, Ingersoll-Rand, and Skytrak. "We realize time is money, especially when it comes to out-of-service equipment for rental companies; therefore we do everything possible to provide expedited service and order fulfillment to have our customers' machines back up and running as quickly, seamlessly and effortlessly as possible," says Alanis. The 62,000-sq-ft-EP+ warehouse in Las Vegas, Nevada, holds an impressive 27,000 individual parts. EP+ has ample stock to serve a variety of rental customers quickly. If a part is not readily available, their custom fabrication and paint service can meet detailed specifications. EP+ customers can take advantage of convenient online shopping available 24/7 on their website, www.epartsplus.com. For more personalized attention as well as technical support, friendly customer support team members are available during business hours Monday-Friday at 866-843-3350, or by email to parts@epartsplus.com. Alanis says, "Our goal is to be a one-stop shop for our customers to help them streamline their parts purchasing process. Our emphasis on customer satisfaction and focus on exceeding expectations at every stage of communication is what drives us to be successful. As a new member to CRA, we offer all members and associate members exclusive pricing. We hope to help fulfill your parts needs the next time you're in need!" ● www.calrental.org | RentalRally | 25