Government Connections - Spring/Summer 2018 - 13
F E AT U R E
Introverts Can Play
Well T gether!
VINCENT IVAN PHIPPS, CSP
COMMUNICATION VIP TRAINING AND COACHING
See Vincent at NEC
Approximately 83 percent of conflicts are not technical, but
personal. Customer complaints, firings, resignations, lack of
promotions, and discontinuation of services is less about the
quality of the product or service and more about the lack of
communications skills. This topic teaches you how to avoid
conflicts and reduce defensiveness to resolve issues and
Join Vincent at 10 a.m. Wednesday, June 6, at NEC.
Do opposites really attract?
Perhaps, but sometimes they attack first!
* 82 percent of firings are due to interpersonal conflicts, not
* 77 percent of resignations are due to the inability to get
along with management.
* 61 percent of divorces are due to frustrations stemming
from conflict and defensiveness.
We can categorize these problems as communications
challenges, so let's explore some solutions.
Our society's two strongest communications
styles are extroverts and introverts.
Extroverts are outspoken people who more rapidly embrace
change and prefer fewer details. Introverts are reserved people
who are more cautious to change and prefer more details.
If you are an introvert talking to an extrovert, you'll want to:
1. Speak faster. It's OK to speak to an extrovert about ideas
and concepts without all the facts.
2. Save the details: Avoid going into the particulars too soon,
extroverts like to discuss the big picture.
If you are an extrovert talking to an introvert, you'll want to:
1. Listen. Introverts are used to letting others talk. As an
extrovert, speak less and listen more.
2. Ask questions. As an extrovert, balance statements with
questions. Use questions to gain insights from introverts.
Although communication is a continuous challenge in our
homes, offices and communities, there are things we can all
do to better understand each other and engage in healthier
and solutions-focused communication.
Vincent Ivan Phipps is owner of Communication VIP
Training and Coaching. His areas of expertise include
motivation, communication, conflict resolution, generational
communication, diversity, leadership, and presentation
coaching. Vincent is author of "Lead Out Loud - Keys to Unlock