Streamline - Winter 2017 - 29

©SERGEYIT/SHUTTERSTOCK.COM

The first thing a
cash-strapped
waterworks should
do is look for
cash in the water
meter for help.
This help comes in
many forms.

waterworks should make every effort to
estimate this usage to help determine
how much water is unaccounted for.
Data entry and reporting errors

I have often heard Kenny Reynolds
of VRWA tell stories about waterworks he has visited that missed out
on thousands to millions of dollars of
revenue due to data entry errors. One
error he often discussed is when the
meter reader inaccurately reads the
fixed zeros on the meter. For instance,
if a meter has two fixed zeros, it reports
usage in hundred-gallon increments. If
the meter reader records this in tens
of gallons, we have lost accountability
and revenue for hundreds of gallons of
water. Another error Mr. Reynolds has
talked about was when the meter reads
in thousands of gallons but the computer
software is set up to record everything in
hundreds of gallons. We have now lost

accountability for thousands of gallons
of water and corresponding revenue. I
recently spoke with a waterworks who
thought for years that their unaccounted
for water was lower than it actually is.
When they were double-checking how
their software program gathers information for the accountability report, they
learned that it left out one key piece
of usage data. They then realized that
their water accountability was much
lower than they thought, and are taking
steps to add zone meters and conduct
extensive leakage surveys.
Therefore, it is important to double
check that the meter reader has proper
training to understand how to record
meter readings, especially for those large
commercial and industrial meters that
have hopefully been recently tested and
calibrated or replaced. It is also important that the data entry person has training and an understanding about which

meters should have three fixed zeros
attached and which should have two or
one. Likewise it is important to double
check the software to make sure that
it is taking information from the correct places to properly add up usage.
Sometimes this may include checking
how two different software programs
interact with each other, or how a single
software program gathers information
for reports. All of these factors are
important to ensure that metered water
is properly accounted for and revenue
is not lost due to data entry or reporting errors.
Increase accountability

One of the indirect ways meters help
increase cash in a waterworks is by helping locate sections of the waterworks that
are most likely to be leaking. We have
already discussed how total customer
meter readings can be subtracted from
www.vrwa.org

29


http://www.vrwa.org

Table of Contents for the Digital Edition of Streamline - Winter 2017

From the President: Ammonia-Nitrogen
From the Executive Director: Your Most Important Tool
VRWA’s 2017 Expo
How to Pass a Certification Test – The First Time
Slips, Trips and Falls – Winter Safety Tips
Looking Forward to Being of Service
Floodplain Management
No Wipes in the Pipes
Going Green?
Need Cash? Check the Meter!
The Rate Setting Results…Are In
Introducing JumpStart – A New App for Operators to Test Their Skills Before Testing!
Throwing My Loop: Christmas Lights on the Barn!
VRWA Member Corner
eLearning Benefits
Membership Application
Benefits for VRWA Members
Board of Directors
VRWA Committees
Index to Advertisers/Ad.com
Streamline - Winter 2017 - Intro
Streamline - Winter 2017 - cover1
Streamline - Winter 2017 - cover2
Streamline - Winter 2017 - 3
Streamline - Winter 2017 - 4
Streamline - Winter 2017 - 5
Streamline - Winter 2017 - 6
Streamline - Winter 2017 - 7
Streamline - Winter 2017 - 8
Streamline - Winter 2017 - From the President: Ammonia-Nitrogen
Streamline - Winter 2017 - 10
Streamline - Winter 2017 - From the Executive Director: Your Most Important Tool
Streamline - Winter 2017 - VRWA’s 2017 Expo
Streamline - Winter 2017 - 13
Streamline - Winter 2017 - 14
Streamline - Winter 2017 - 15
Streamline - Winter 2017 - 16
Streamline - Winter 2017 - 17
Streamline - Winter 2017 - How to Pass a Certification Test – The First Time
Streamline - Winter 2017 - 19
Streamline - Winter 2017 - Slips, Trips and Falls – Winter Safety Tips
Streamline - Winter 2017 - Looking Forward to Being of Service
Streamline - Winter 2017 - 22
Streamline - Winter 2017 - Floodplain Management
Streamline - Winter 2017 - 24
Streamline - Winter 2017 - No Wipes in the Pipes
Streamline - Winter 2017 - 26
Streamline - Winter 2017 - Going Green?
Streamline - Winter 2017 - Need Cash? Check the Meter!
Streamline - Winter 2017 - 29
Streamline - Winter 2017 - 30
Streamline - Winter 2017 - 31
Streamline - Winter 2017 - The Rate Setting Results…Are In
Streamline - Winter 2017 - 33
Streamline - Winter 2017 - 34
Streamline - Winter 2017 - Introducing JumpStart – A New App for Operators to Test Their Skills Before Testing!
Streamline - Winter 2017 - 36
Streamline - Winter 2017 - Throwing My Loop: Christmas Lights on the Barn!
Streamline - Winter 2017 - 38
Streamline - Winter 2017 - VRWA Member Corner
Streamline - Winter 2017 - 40
Streamline - Winter 2017 - eLearning Benefits
Streamline - Winter 2017 - Membership Application
Streamline - Winter 2017 - Benefits for VRWA Members
Streamline - Winter 2017 - 44
Streamline - Winter 2017 - VRWA Committees
Streamline - Winter 2017 - Index to Advertisers/Ad.com
Streamline - Winter 2017 - cover3
Streamline - Winter 2017 - cover4
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