Streamline - Fall 2017 - 13

Basic Management Skills

the titles for the people in charge of a public utility, business or organization have
changed dramatically, along with different management styles. For many who have been in the workforce
for numerous years, we remember the title of boss. Often in some offices, a sign was hung that stated:

This sign probably appears funny to
most of us now, but in years past, that
was the mentality of many bosses and
how business was done on a day-to-day
basis. Over the last couple decades, the
words "management" and "leadership"
have become more familiar in the business world and have been incorporated
into every successful business.
You may ask, what is the difference
between management and leadership?
Mrs. Rosalyn Carter once stated, "A
manager takes people where they want
to go. A great leader takes people where
they don't necessarily want to go but
ought to." Rear Admiral, U.S. Navy
(retired) Grace Hopper once stated,
"You cannot manage men into battle.
You manage things; you lead people."
Leadership involves creating vision
for your utility, town or organization,
and guiding your employees towards
that direction. Management involves
focusing on work and having the organizational skills and control to get the
work done. The skills of management
and leadership combined are needed
for success.
People are often promoted to supervision from within a utility, organization or business because they have done
an excellent job in doing their day-today work, but does this automatically
make them a supervisor? Many new

supervisors go through periods of uncertainty, trouble making difficult decisions, and feeling inadequate in their
new position. This is often due to a lack
of guidance and training furnished to
these new supervisors, which in turn
may result in future loss of this supervisor or other good personnel due to his
or her poor supervisory skills.
Every new supervisor should receive
training in company policy, standard
operating procedures, a company
employee handbook and labor and
employment regulations even if this
employee has worked at this organization. Other possible training topics for a
new supervisor in the water and wastewater industry include:
1. Rules and regulations such as the
Department of Health/Office of
Drinking Water, Department of
Environmental Quality, Occupational
Safety and Health Administration
(OSHA) and the Environmental
Protection Agency (EPA)
2. Completing employee evaluations,
motivating and recognizing employees, and disciplining and correcting
poor employee job performance
3. People personality type training, such
as the Myers-Briggs Type Indicator to
better understand what makes their
employees tick, and how as a supervisor to communicate with them

4. Customer relations and dealing with
difficult people
5. Communication and listening skills
6. Teamwork and team building
7. Training in your company's
Employee Assistance Program or
other resources available to assist
them or their family during difficult
8. Organizational skills, stress management and time management
9. Finance and preparing a budget
The above mentioned items are just
a few of the training topics that will be
an asset to a new supervisor or even a
seasoned supervisor. Even though some
people may have traits that others comment make them a natural born leader,
the importance of training cannot be
overstated. Water and wastewater utilities must make a commitment to sufficiently budget for training classes for
their employees in order for them to
develop professionally and for the future
success of the utility.
Whether you are new to supervision or have been in your position for
years, there is always room for further
development. New rules and regulations
relating to employment and labor laws,
safety programs, water or wastewater
regulations will require that we must all
adapt and further develop our management skills.


Table of Contents for the Digital Edition of Streamline - Fall 2017

From the President: Accomplishment
From the Executive Director: Time Flies…
VRWA Said “Goodbye” to Board Member and Friend Roy Markham
Basic Management Skills
Lessons from Louisiana
Planning for the Future
The 2017 Virginia Water Resources Progress Report
The Benefits of Pipe Marking for Water and Wastewater Facilities
Water and Environmental Programs
Recipe for Sustainably Managing Utilities
When and How to Use Piping Restraints
NRWA Recap
Throwing My Loop: Cowboy Up…
VRWA Member Corner
eLearning Benefits
Membership Application
Benefits for VRWA Members
Board of Directors
VRWA Committees
Index to Advertisers/
Streamline - Fall 2017 - Intro
Streamline - Fall 2017 - cover1
Streamline - Fall 2017 - cover2
Streamline - Fall 2017 - 3
Streamline - Fall 2017 - 4
Streamline - Fall 2017 - 5
Streamline - Fall 2017 - 6
Streamline - Fall 2017 - From the President: Accomplishment
Streamline - Fall 2017 - 8
Streamline - Fall 2017 - From the Executive Director: Time Flies…
Streamline - Fall 2017 - 10
Streamline - Fall 2017 - VRWA Said “Goodbye” to Board Member and Friend Roy Markham
Streamline - Fall 2017 - 12
Streamline - Fall 2017 - Basic Management Skills
Streamline - Fall 2017 - 14
Streamline - Fall 2017 - Lessons from Louisiana
Streamline - Fall 2017 - 16
Streamline - Fall 2017 - 17
Streamline - Fall 2017 - 18
Streamline - Fall 2017 - Planning for the Future
Streamline - Fall 2017 - The 2017 Virginia Water Resources Progress Report
Streamline - Fall 2017 - The Benefits of Pipe Marking for Water and Wastewater Facilities
Streamline - Fall 2017 - 22
Streamline - Fall 2017 - 23
Streamline - Fall 2017 - Water and Environmental Programs
Streamline - Fall 2017 - Recipe for Sustainably Managing Utilities
Streamline - Fall 2017 - When and How to Use Piping Restraints
Streamline - Fall 2017 - 27
Streamline - Fall 2017 - 28
Streamline - Fall 2017 - 29
Streamline - Fall 2017 - 30
Streamline - Fall 2017 - NRWA Recap
Streamline - Fall 2017 - 32
Streamline - Fall 2017 - Throwing My Loop: Cowboy Up…
Streamline - Fall 2017 - 34
Streamline - Fall 2017 - VRWA Member Corner
Streamline - Fall 2017 - 36
Streamline - Fall 2017 - eLearning Benefits
Streamline - Fall 2017 - Membership Application
Streamline - Fall 2017 - Benefits for VRWA Members
Streamline - Fall 2017 - 40
Streamline - Fall 2017 - VRWA Committees
Streamline - Fall 2017 - Index to Advertisers/
Streamline - Fall 2017 - cover3
Streamline - Fall 2017 - cover4