Yardstick - Issue 4 2017 - 18
"We look for people who share in the
values of the company - such as integrity,
and working as a team and live the values
each day," said Kusisto.
"We also look for people who have a
strong customer focus."
Kusisto recognizes that respect,
recognition and the opportunity to grow
keep employees with the company.
GIVE CREDIT WHERE IT'S DUE
"The one big thing
about Kenroc is
their effort to not
only stay current,
but also to try to be
consistent in their
effort to deliver their
level of service."
"The one big thing about Kenroc is
their effort to not only stay current, but
also to try to be consistent in their effort
to deliver their level of service."
HIRE EMPLOYEES FOR
A number of Kenroc employees have
progressed from entry-level jobs to senior
positions. Sexton believes in giving
employees freedom and trusting them to
do the right thing.
It would be easy for those at Kenroc to
think of themselves as geniuses. Sexton
resists the temptation.
"You cannot build a business without a
market," he said.
Employees are reminded of this. When
sales are up, it isn't because of one person's
brilliance. It's because prices are rising,
the market is strong and Kenroc has kept
up. For 50 years, Western Canada has been
a terrific market.
"Give credit where credit is due," says
Sexton. "First, our success was because we
were in a growing market. And second, our
team rose to the occasion."
That success started small - a single
location on North Railway in Regina 50
years ago. It has grown to encompass 16
locations spread across Western Canada.
A commitment to meet and exceed the
expectations of all customers, regardless
of size or needs, has persisted.
The primary lesson learned at Kenroc?
Always strive to "be the best". It's what
they believe and trust will carry them
forward another 50 years. ❱
to look elsewhere for business," said Steve
Schell, principal and general manager of
"Business is about people and
when you're dealing with good people
it's easier to create and maintain
Establishing trust is how Kenroc helps
its customers succeed.
"We must never take for granted
our customers. We are able each day to
earn the trust and the business of our
customers. They are our lifeblood and they
all have choice as to who will receive their
support," said Kusisto.
For Kevin Stanwood, President
of Winwood Construction Ltd. in
Calgary, appreciates that Kenroc never
YARDSTICK | August/September 2017