1to1 Magazine - November/December 2008 - (Page Cover1)

NOVEMBER/DECEMBER 2008 the Quest for Customer Strategy • Canada Post Proves the Value of Customer Loyalty • Top Trends in International Customer Strategy • The Global Contact Center: Successes and Challenges A PEPPERS & ROGERS GROUP PUBLICATION www.1to1media.com http://www.1to1media.com Table of Contents for the Digital Edition of 1to1 Magazine - November/December 20081to1 - November/December 2008Contents1to1media.comEditor’s NoteFeedbackIn Social OverdriveMobile Gets a MakeoverEmployees Are Customers, TooHelio Gets Proactive About Problem SolvingPlay.com Tops U.K. Customer Experience SurveyTrendspotting: NonprofitOn the BeatGLOBAL TRENDS: The Quest for Customer StrategyProfitability...DeliveredAll Roads Lead to the CustomerGlobal (Customer) WarmingDatabase/AnalyticsCustomer ServiceSalesPassion and Data Fuel Buell MotorcyclesCan Your Business Get a Date?As the World ChurnsOpportunitiesResourcesFace to Face with Don Peppers and Martha Rogers, Ph.D.1to1 Magazine - November/December 20081to1 Magazine - November/December 2008 - 1to1 - November/December 2008 (Page Cover1)1to1 Magazine - November/December 2008 - 1to1 - November/December 2008 (Page Cover2)1to1 Magazine - November/December 2008 - Contents (Page 3)1to1 Magazine - November/December 2008 - 1to1media.com (Page 4)1to1 Magazine - November/December 2008 - 1to1media.com (Page 5)1to1 Magazine - November/December 2008 - Editor’s Note (Page 6)1to1 Magazine - November/December 2008 - Editor’s Note (Page 7)1to1 Magazine - November/December 2008 - Feedback (Page 8)1to1 Magazine - November/December 2008 - Feedback (Page 9)1to1 Magazine - November/December 2008 - Feedback (Page 10)1to1 Magazine - November/December 2008 - In Social Overdrive (Page 11)1to1 Magazine - November/December 2008 - Mobile Gets a Makeover (Page 12)1to1 Magazine - November/December 2008 - Mobile Gets a Makeover (Page 13)1to1 Magazine - November/December 2008 - Helio Gets Proactive About Problem Solving (Page 14)1to1 Magazine - November/December 2008 - Play.com Tops U.K. Customer Experience Survey (Page 15)1to1 Magazine - November/December 2008 - Trendspotting: Nonprofit (Page 16)1to1 Magazine - November/December 2008 - On the Beat (Page 17)1to1 Magazine - November/December 2008 - On the Beat (Page 18)1to1 Magazine - November/December 2008 - GLOBAL TRENDS: The Quest for Customer Strategy (Page 19)1to1 Magazine - November/December 2008 - Profitability...Delivered (Page 20)1to1 Magazine - November/December 2008 - Profitability...Delivered (Page 21)1to1 Magazine - November/December 2008 - Profitability...Delivered (Page 22)1to1 Magazine - November/December 2008 - Profitability...Delivered (Page 23)1to1 Magazine - November/December 2008 - All Roads Lead to the Customer (Page 24)1to1 Magazine - November/December 2008 - All Roads Lead to the Customer (Page 25)1to1 Magazine - November/December 2008 - All Roads Lead to the Customer (Page 26)1to1 Magazine - November/December 2008 - All Roads Lead to the Customer (Page 27)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 28)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 29)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 30)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 31)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 32)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 33)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 34)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 35)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 36)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 37)1to1 Magazine - November/December 2008 - Global (Customer) Warming (Page 38)1to1 Magazine - November/December 2008 - Database/Analytics (Page 39)1to1 Magazine - November/December 2008 - Customer Service (Page 40)1to1 Magazine - November/December 2008 - Sales (Page 41)1to1 Magazine - November/December 2008 - Sales (Page 42)1to1 Magazine - November/December 2008 - Sales (Page 43)1to1 Magazine - November/December 2008 - Sales (Page 44)1to1 Magazine - November/December 2008 - Passion and Data Fuel Buell Motorcycles (Page 45)1to1 Magazine - November/December 2008 - Can Your Business Get a Date? (Page 46)1to1 Magazine - November/December 2008 - As the World Churns (Page 47)1to1 Magazine - November/December 2008 - Opportunities (Page 48)1to1 Magazine - November/December 2008 - Resources (Page 49)1to1 Magazine - November/December 2008 - Face to Face with Don Peppers and Martha Rogers, Ph.D. (Page 50)1to1 Magazine - November/December 2008 - Face to Face with Don Peppers and Martha Rogers, Ph.D. (Page Cover3)1to1 Magazine - November/December 2008 - Face to Face with Don Peppers and Martha Rogers, Ph.D. (Page Cover4)http://www.nxtbook.com/nxtbooks/1to1/2009fallhttp://www.nxtbook.com/nxtbooks/1to1/2009summerhttp://www.nxtbook.com/nxtbooks/1to1/2009springhttp://www.nxtbook.com/nxtbooks/1to1/20081112http://www.nxtbook.com/nxtbooks/1to1/nxtdhttp://www.nxtbookMEDIA.com

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