1to1 Magazine Demo

Gartner & 1to1 Customer Awards Judges 1to1 Media and Gartner are honored to have the support of a panel of distinguished, independent judges and Gartner analysts who evaluated entries and selected finalists for this year’s awards. Gene Alvarez, Research Vice President, Gartner Boyd Beasley, 1to1 Customer Champion and Senior Director, Customer Support, Electronic Arts Sam Bruni, Director of the Customer Experience, Backcountry.com Aaron Cano, 1to1 Customer Champion and Vice President, Customer Knowledge & Marketing Planning, 1-800-Flowers.com Kimberly Collins, Managing Vice President, Gartner Perry Cooper, Vice President, Direct and Database Marketing, NHL Jim Davies, Research Director, Gartner Michael Dunne, Research Vice President, Gartner Mike Eichorst, 1to1 Editorial Advisory Board member and Vice President, Market and Business Analysis, TIAA-CREF Paul Greenberg, Author, CRM at the Speed of Light Gareth Herschel, Research Director, Gartner Isher Kaila, Research Director, Gartner Janet LeBlanc, 1to1 Impact Award winner, 1to1 Customer Champion, and Director of Customer Value Management, Canada Post Ginny Mahl, 1to1 Impact Award winner and Vice President, Sales and Customer Service, Travelocity Richard Martino, 1to1 Impact Award winner, 1to1 Customer Champion, and Senior Vice President, US Bank Adrian Paull, 1to1 Impact Award winner and Vice President, Customer and Product Support, Honeywell Aerospace Adam Sarner, Principal Research Analyst, Gartner Mike Swartz, Senior Director, Planning & Interactive Services, Door C, Carlson Marketing Worldwide Dan Thorpe, 1to1 Customer Champion and former Senior Vice President, Director of Analytics, Wachovia Erik Walters, 1to1 Impact Award winner and Manager of Business Sales, DirecTV Pete Winemiller, 1to1 Customer Champion and Vice President, Guest Relations, NBA’s Seattle SuperSonics/WNBA’s Seattle Storm Customer Centricity Starts at the Top It’s up to senior management to set the tone of customer centricity throughout the organization. Listen to interviews with the executives from the winning companies to learn how to set the customer-centric tone in your organization. Gartner and 1to1 Customer Award Winners Share Advice on Bottom-Line Impact Executives from Nikon, Bell Canada, and Overstock.com discuss the important role data plays in tying customer centricity to the bottom line. Listen to the interviews today. www.1to1media.com/links/G1_2008podcast1.html www.1to1media.com/links/G1_2008podcast2.html To learn more about the Gartner & 1to1 Customer Awards winners, visit us online at: www.1to1media.com/links/G1awards.html http://Backcountry.com http://1-800-Flowers.com http://Overstock.com http://www.1to1media.com/links/G1_2008podcast2.html http://www.1to1media.com/links/G1_2008podcast1.html http://www.1to1media.com/links/G1awards.html

Table of Contents Feed for the Digital Edition of 1to1 Magazine Demo

1to1 Magazine Demo Contents 1to1media.com Editor's Note Feedback Putting Care in Patients' Hands Loyalty at Work Redefining the Contact Center Agent Introducing Enterprise 2.0 Cigna Dental Drills for Loyal Customers On the Beat 19 Ways to Succeed Miami Heat Schools Its Staff on Sales and Service Marketing Lends a Helping Hand More Than Meets the Eye Customer Service by Committiee Textron's Business Soars by Tracking Customer Loyalty Resources Contact Center Agent as Trusted Advisor Mastering Global CRM Face to Face with Don Peppers and Martha Rogers, Ph.D.

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