Focus Magazine - Fall 2014 - (Page 25)
FEATURESTORY
The Science of Learning:
Improving How We Train
I By Steven Just, Ed.D.
I
t is said that admitting that you
have a problem is the first step
toward solving the problem. So
let's admit we have a problem: From
what we know about optimal learning
and assessment strategies, most of
how we train in our companies is
wrong -- absolutely dead wrong. We
cram lots of knowledge into our
learners' heads in a short period of
time, test them with a "final exam"
and then send them out to do their
jobs using their newly acquired
knowledge.
Anyone who has ever crammed for
a final exam knows intuitively that
most of what we learn in this way is
rapidly forgotten and our "passing"
test scores are quickly meaningless.
The German psychologist Hermann
Ebbinghaus proved this over 100 years
ago when he produced his now
famous "curve of forgetting" (see
FIGURE 1
FIGURE 2
Figure 1).
Learning is not a science in the
sense that physics and chemistry are
sciences, but we do understand quite a
bit about how people learn, and recent
advances in neuroscience are
advancing the field rapidly.
Assessment is more rigorous -
supported by lots of psychometric
data - but there is still widespread
disagreement over how to use testing
and whether it impedes or fosters the
learning process. The
purpose of this article is to
examine consensus areas in
these two fields: What most
experts agree upon and how
we can use these findings to
improve how we train and
how we test.
What Do We Know
About Learning?
First let's make an
important distinction:
Training is not the same as
learning. What we create and
deliver is training; we want
learning to occur, but that is
not a given. (Yes, we should
really call it eTraining, not
FOCUS | FALL 2014 | www.L-TEN.org
eLearning.) So what do we know
about how learning occurs? How do
we increase the likelihood that our
training becomes learning? And even
more important: How do we increase
the likelihood that long-term learning
occurs? We know that there are three
major memory systems in our brains:
* Sensory memory
* Working memory (sometimes used
interchangeably with short-term
memory, though they are not
exactly the same thing)
* Long-term memory
As Figure 2 shows, simply put, our
goal is to move training from sensory
input to working memory to long
term memory, where it can be
retrieved as needed (like when a sales
representative is responding to a
doctor's question).
This process is known as memory
consolidation and we are only
beginning to fully understand it in all
its complexity. But we do know that
the process of repeatedly retrieving
long-term memory into working
memory, processing it and then
restoring it back into long-term
memory fosters memory
25
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Table of Contents for the Digital Edition of Focus Magazine - Fall 2014
Focus Magazine
From the President: Recognizing Value (and Vice Versa)
Table of Contents
Table of Contents
Guest Editor: On the Cutting Edge of Training and Technology
Front of the Room: The Presenter's Burden
Neuroscience: Learning, Disrupted
LTEN Conference Wrap-Up
Creating a Foundation for Innovation Training
The Science of Learning: Improving How We Train
Sustaining Learning, Driving Results
Member Solutions: Training the Tenured
Podcasts: Delivering Information and Inspiration
Leader-Led Learning: Developing Capabilities
The Power of Virtual Coaching and Mobile Video
Diving into Product Launches
Virtual How: Onboarding Training Programs
Member News
Ad Index
Focus Contacts
5 Questions with DJ Mitsch
Focus Magazine - Fall 2014
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