Focus Supplement 2 - Summer 2017 - 32

FEATURESTORY

Influence & Impact Others
■ By Amy Glass and Mark Jarvis

W

e all do it. We all want to get
better at it. Other people also
try to do it to us. Influence.
It's a hot topic, and an essential
skill, whether you're a sales
representative, a training manager or a
marketing director. As organizations
become flatter, it becomes more
necessary to influence from every seat.
ink about it. Is your organization
matrixed, cross-functional and
collaborative?
If so, you have a great need to
influence with and without authority.
As field sales reps, we need to
inform and influence internal
stakeholders and our customers in an
increasingly challenging marketplace
- with access issues, crosspromotions and selling in a more
crowded space.
Learning the 3 Cs of Influence can
help you increase your impact.

Connection
Connection is about building
rapport and relationships. How? We
start by understanding the other
person's perspective. Oen, when we
want to pitch an idea we get so
focused on our own perspective that
we lose sight of other people's views.
is is essential to building
relationships and moving others.
Challenge yourself to truly
understand what's happening with
your company's internal stakeholders
and externally, in the practices,
hospitals and clinics in your
territories. Perspective-taking helps to
move minds.
Empathy is the emotional
component of perspective-taking.
Empathy is such an essential skill that
some medical schools in the U.S. are
now teaching it. Many of us get so
busy solving problems that we forget

Field sales reps need to
inform and influence
internal stakeholders and
customers in an increasingly
challenging marketplace.
the value of empathy and
encouragement. Build your empathy
muscle by tuning in to others - know
what's going on with them. Be aware
of the filters which distract you from
listening and showing empathy.
For example, we know someone
who interviewed to be on a team
which expected to launch a drug later
in the year. She was disappointed
when she didn't get the role. Months
later, she was at an offsite, chatting
with the person who had gotten the
role - and was complaining about the
stress and workload! She found it
impossible to empathize since she had
wanted the opportunity. Can you
relate?

Communication
In sales, the ability to ask
thoughtful, probing questions is
essential, both for understanding the
other person's perspective and to
subtly influence. Yet many of us
struggle to ask probing questions.
At a recent class for field sales reps
who felt they were strong at
questioning and could wing it, when
they asked for an example of a
question they would ask doctors, they
struggled and then said, "Is efficacy
important to you in your treatment
options?" We can do better than this!
Consider the following types of
influence questions:

32

FOCUS | Field Sales Training 2017 | www.L-TEN.org


http://www.L-TEN.org

Table of Contents for the Digital Edition of Focus Supplement 2 - Summer 2017

LTEN Focus on Training Magazine
Opening Statement: A Thank You Letter to Field Trainers
Table of Contents
Directions: Unsung Heroes!
Guest Editor: Striking a Balance
Front of the Room: The Privilege of Field Trainers
Perspectives: Building Your Bench
The 46th LTEN Annual Conference: Supporting Field Trainers
Supporting & Cultivating the Field
Rock, Paper, Scissors: Ensuring Success
Bayer's Evolving Development for Field Sales Trainers
Amping Up the Role of Field Sales Trainers
Influence & Impact Others
The Missing Ingredient for Field Skills Trainer Programs
The Evolving Role of the Field Trainer
Ad Index
Focus Contacts
Focus Supplement 2 - Summer 2017 - Intro
Focus Supplement 2 - Summer 2017 - LTEN Focus on Training Magazine
Focus Supplement 2 - Summer 2017 - Cover2
Focus Supplement 2 - Summer 2017 - Opening Statement: A Thank You Letter to Field Trainers
Focus Supplement 2 - Summer 2017 - 4
Focus Supplement 2 - Summer 2017 - Table of Contents
Focus Supplement 2 - Summer 2017 - 6
Focus Supplement 2 - Summer 2017 - Directions: Unsung Heroes!
Focus Supplement 2 - Summer 2017 - 8
Focus Supplement 2 - Summer 2017 - Guest Editor: Striking a Balance
Focus Supplement 2 - Summer 2017 - 10
Focus Supplement 2 - Summer 2017 - Front of the Room: The Privilege of Field Trainers
Focus Supplement 2 - Summer 2017 - 12
Focus Supplement 2 - Summer 2017 - Perspectives: Building Your Bench
Focus Supplement 2 - Summer 2017 - The 46th LTEN Annual Conference: Supporting Field Trainers
Focus Supplement 2 - Summer 2017 - 15
Focus Supplement 2 - Summer 2017 - Supporting & Cultivating the Field
Focus Supplement 2 - Summer 2017 - 17
Focus Supplement 2 - Summer 2017 - Rock, Paper, Scissors: Ensuring Success
Focus Supplement 2 - Summer 2017 - 19
Focus Supplement 2 - Summer 2017 - 20
Focus Supplement 2 - Summer 2017 - 21
Focus Supplement 2 - Summer 2017 - 22
Focus Supplement 2 - Summer 2017 - Bayer's Evolving Development for Field Sales Trainers
Focus Supplement 2 - Summer 2017 - 24
Focus Supplement 2 - Summer 2017 - 25
Focus Supplement 2 - Summer 2017 - 26
Focus Supplement 2 - Summer 2017 - 27
Focus Supplement 2 - Summer 2017 - Amping Up the Role of Field Sales Trainers
Focus Supplement 2 - Summer 2017 - 29
Focus Supplement 2 - Summer 2017 - 30
Focus Supplement 2 - Summer 2017 - 31
Focus Supplement 2 - Summer 2017 - Influence & Impact Others
Focus Supplement 2 - Summer 2017 - 33
Focus Supplement 2 - Summer 2017 - The Missing Ingredient for Field Skills Trainer Programs
Focus Supplement 2 - Summer 2017 - 35
Focus Supplement 2 - Summer 2017 - 36
Focus Supplement 2 - Summer 2017 - The Evolving Role of the Field Trainer
Focus Supplement 2 - Summer 2017 - 38
Focus Supplement 2 - Summer 2017 - 39
Focus Supplement 2 - Summer 2017 - Ad Index
Focus Supplement 2 - Summer 2017 - Focus Contacts
Focus Supplement 2 - Summer 2017 - Cover4
http://www.nxtbook.com/nxtbooks/LtenFocus/2017winter
http://www.nxtbook.com/nxtbooks/LtenFocus/2017fall
http://www.nxtbook.com/nxtbooks/LtenFocus/2017summer_supp3
http://www.nxtbook.com/nxtbooks/LtenFocus/2017summer_supp
http://www.nxtbook.com/nxtbooks/LtenFocus/2017summer
http://www.nxtbook.com/nxtbooks/LtenFocus/2017spring_supp
http://www.nxtbook.com/nxtbooks/LtenFocus/2017spring
http://www.nxtbook.com/nxtbooks/LtenFocus/2016winter
http://www.nxtbook.com/nxtbooks/LtenFocus/2016fall
http://www.nxtbook.com/nxtbooks/LtenFocus/2016summer_supp2
http://www.nxtbook.com/nxtbooks/LtenFocus/2016summer
http://www.nxtbook.com/nxtbooks/LtenFocus/2016summer_supp
http://www.nxtbook.com/nxtbooks/LtenFocus/2016spring
http://www.nxtbook.com/nxtbooks/LtenFocus/2015winter
http://www.nxtbook.com/nxtbooks/LtenFocus/2015fall
http://www.nxtbook.com/nxtbooks/LtenFocus/2015summer_supp
http://www.nxtbook.com/nxtbooks/LtenFocus/2015summer
http://www.nxtbook.com/nxtbooks/LtenFocus/2015spring
http://www.nxtbook.com/nxtbooks/LtenFocus/2014winter
http://www.nxtbook.com/nxtbooks/LtenFocus/2014fall
http://www.nxtbook.com/nxtbooks/LtenFocus/2014summer
http://www.nxtbook.com/nxtbooks/focus/2014spring
http://www.nxtbook.com/nxtbooks/focus/2014winter
http://www.nxtbook.com/nxtbooks/focus/2013fall
http://www.nxtbook.com/nxtbooks/focus/2013summer
http://www.nxtbook.com/nxtbooks/focus/2013spring
http://www.nxtbook.com/nxtbooks/focus/2013winter
http://www.nxtbook.com/nxtbooks/focus/2012fall
http://www.nxtbook.com/nxtbooks/focus/2012summer
http://www.nxtbook.com/nxtbooks/focus/2012spring
http://www.nxtbook.com/nxtbooks/focus/2012winter
http://www.nxtbook.com/nxtbooks/focus/2011fall
http://www.nxtbook.com/nxtbooks/focus/2011summer
http://www.nxtbookMEDIA.com