Big Picture - October 2017 - 24
M E T R O P O L I TA N W E S T | S I G N A L H I L L , C A L I F O R N I A
ACCOMPLISHMENTS: A graduate and ambassador of the
Goldman Sachs 10,000 Small Businesses program, is Women's
Business Enterprise-certified, was awarded a scholarship to
attend Tuck School of Business' Executive Program at
Dartmouth, and was twice named Regional Dealer of the Year
by Solar Gard
PHILANTHROPY: Offers staff opportunities for self-improvement and betterment through company-paid classes, training,
You've built a lot of your success by ensuring the
client has the best possible experience with your
company. What do you do to "go the extra mile"
for your customers, and how do you feel that's
differentiated you from other shops?
It's all part of the better value we offer, what we call "The
MetWest Advantage." During the steps involved to get a
project from conception to completion, we go further to offer
help. We take the initiative with a proactive approach to
ensure all steps are handled, not just professionally, but as if
we were the client and the project was for ourselves. We have
a 360-degree view from all perspectives.
We know each of our clients' pain points, from design to
installation, and provide our clients with as much information as we would ask for. We are always looking to add value
to what we offer our clients, such as ensuring we have the
latest technology to provide the best quality solutions.
You place a big emphasis on employee education.
Why are professional development and selfimprovement so important to you?
I have always felt education, personal development, and
self-improvement are opportunities to be more and accomplish more. There is a quote from Albert Einstein: "The more I
learn, the more I realize how much I don't know." How true
that is. I feel the same way; this drives me to continue
improving myself and giving the opportunity to others.
One thing I learned a long time ago was to hire those
who are smarter than me and who can do more within a
specific area of expertise. It makes sense to give them the
opportunity to educate and improve themselves - the
company and clients benefit, too.
This is not forced, but the opportunity is there for
those who want to take it. The company educates,
attracts, develops, and retains employees. The client gets
an educated and experienced staff member working with
them on their projects. I believe it is a kind of "pay it
forward" where everyone benefits.
I also get great personal satisfaction in knowing I am not
just providing an income for a member of our team, but that
I also get to watch staff grow and develop themselves while
offering great service to our clients.