Bold Voices - May 2014 - (Page 21)

AT THE BEDSIDE H ow patients feel about their Burnout and hospital experience often absenteeism depends on how engaged the facility's staff members are, increase notes an article in FierceHealthcare. when staff "Report: Staff Engagement Key to Patient Experience" states engagement that hospital administrations must drops. ensure staff members are engaged and satisfied if they want patients to feel positive about the care they receive. Surveys show that patients reported higher levels of satisfaction in facilities where the staff had lower injury rates, stress levels and turnover. "Staff engagement as a whole has fallen each year since 2009 before rising very slightly in 2012, with only 55 percent of people surveyed ... indicating that they'd recommend working at their respective organizations," the article notes. As engagement falls, high levels of stress, burnout and absenteeism increase, as does "presenteeism," whereby staff show up even when they are sick because they think they cannot take the time off. The report on which the article is based describes several steps to attain staff satisfaction. These include providing staff with well-structured feedback on a consistent basis, along with adequate education and training; providing managers and supervisors with adequate training; defining teams and roles; setting goals; and listening to staff feedback and acting on suggestions for improvement. Involve Nurses When Developing Healthcare Technology M uch of the technology adopted by healthcare is developed without input from RNs, who become one of the primary day-to-day users. That's why healthcare technology training needs to be better integrated into nursing education, says Elizabeth "Betty" Jordan, in a video interview posted on HIT Consultant. She is an RN and also an assistant professor at The Johns Hopkins University School Education should of Nursing in Baltimore. One of the main chalinclude teaching lenges is addressing the younger nurses to be generational divide, Jordan notes in the interview. The patient and reverse different rates of learning mentor their older between older and younger nurses can create workflow colleagues. and communication problems within departments, because the latter group - who grew up with technology - has a much easier time than older nurses of putting new technologies into practice. Mobile devices such as tablets, for example, are being used to facilitate care collaboration between the nursing staff and physicians, she adds. It's critical for all nurses to know how to use technology since it's becoming one of the main ways that staff members exchange patient information. Education should include teaching younger nurses to be patient and to offer reverse mentorships to their older colleagues. Nurses Concerned About the Profession's Future Two out of three nurses report spending less time at the bedside because of peripheral responsibilities. A lthough 64 percent of RNs reported being satisfied with their job, many feel increasingly difficult working conditions are affecting their outlook on the profession, finds "Practice Trends & Time at Bedside," a workplace survey conducted during September and October 2013. Released by Jackson Healthcare, Alpharetta, Ga., Care Logistics, Alpharetta, Ga., and Jackson Nurse Professionals, Orlando, Fla., the survey of 1,333 hospitalbased RNs cites growing concerns that may affect the quality of patient care. For example, 67 percent of respondents say they spend less time at the bedside because of peripheral duties that could be handled by other personnel, including looking for equipment and restocking supplies. Sixty-seven percent of RNs surveyed care for more patients because of limited coverage and clinical support. In fact, 30 percent report working overtime every week. Many attribute the additional workload to an overall increase in responsibilities that now requires them to manage the patient process from admission to discharge. Despite the increase in duties, 29 percent of respondents report no change in perceived autonomy. 21 AACN BOLD VOICES MAY 2014 Satisfied and Engaged Staff Improve Patient Satisfaction

Table of Contents for the Digital Edition of Bold Voices - May 2014

Another Angle
Pres Note Teaser: What Were We Thinking
Come for the Day. Learn for a Lifetime.
How AACN CSI Academy Changed My Practice
Healthcare Professionals Smoke Less Than General Population
Sleep-Deprived Nurses May Regret Clinical Decisions
Detecting Abuse When Kids Have Fractures
Effective Screening and Counseling for Alcohol Use
Most People Who Need Palliative Care Don’t Receive It
Interruptions Are Dangerous
AACN Community Steps Forward on Early Mobility
Satisfied and Engaged Staff Improve Patient Satisfaction
Involve Nurses When Developing Healthcare Technology
Nurses Concerned About Nursing’s Future
How Does This Year’s Flu Compare to Previous Trends?
Fewer Hospital Opportunities for Nursing Graduates
Excessive Crying as a Preemie, Behavioral Problems Later
Hand Amputees Can Feel Objects With New Prostheses
In Our Journals
Certification Capsules
New Editions of ‘AACN Essentials’ Textbooks
New at NTI 2014: Editorial Consults
Call for Nominations: AACN Board, Nominating Committee
Experience a Wasatch Mountain High This Summer at REACH
Thrive at NTI: 10 Tips for the Best Experience
President’s Note

Bold Voices - May 2014