WOMEN in BUSINESS - February/March 2009 - (Page 21) A B WA A n n o u n c E M E n t s Keynote speaker Dennis Rosen joins us in Midland, Michigan from May 15-16, 2009. WinFluence® secrets for Getting others to Do What you Want success in business requires an ability to motivate and persuade others – to get others to do what you want. You need to get customers to buy your products and services. You need to motivate your employees. You need your boss to buy into your ideas. would you like to be able to change others’ attitudes and actions? Dr. Dennis Rosen will show you how when he shares his “winFluence® secrets for Getting others to Do what You want.” in this presentation, Dennis will show you how to build trust, understand the needs of others and impact their thought process to influence their behavior. Dr. Dennis Rosen is an award-winning faculty member of the university of Kansas, school of business where he teaches courses in marketing management and consumer behavior. Dennis holds a Ph.D. in psychology from the university of minnesota. His research on consumer decision-making has been published in national academic journals. PRoFEssionAl DEvEloPMEnt KEynotE Friday, May 15, 2009 7:00 a.m. - 4:00 p.m. 9:00 a.m. - 12:30 p.m. 11:00 a.m. - 6:00 p.m. 12:30 p.m. - 2:00 p.m. 2:00 p.m. - 4:00 p.m. 4:15 p.m. - 4:45 p.m. 6:00 p.m. - 8:30 p.m. Conference Registration Group Growth and Management Submit Newsletters for Competition Lunch on Own/Exhibitor Shopping Online and In Charge First Timer’s Orientation Opening Session/Banquet Dennis Rosen Keynote saturday, May 16, 2009 7:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:30 a.m. 8:00 a.m. - 11:30 a.m. Conference Registration Get With the Program ABWA-KU Management Certificate Series: Customer Service: Obtaining & Retaining Devoted Customers (Part 1) All Conference Luncheon What’s the Plan? ABWA-KU Management Certificate Series: Customer Service: Obtaining & Retaining Devoted Customers (Part 2) 12:45 p.m. - 2:15 p.m. 3:00 p.m. - 5:00 p.m. 3:00 p.m. - 5:00 p.m. ABWA-Ku Management certificate series—customer service: obtaining and Retaining Devoted customers Leveraging customer service to produce sales is crucial in today’s environment. This program provides strategies for improvement in delivery of customer service and development of devoted customers. Participants will learn how to go beyond basic service initiatives so they can elate their customers to keep them coming back and buying. Topics include adapting to customer personality or mood, establishing expectations, handling service errors and finding small changes in implementation that can enhance performance and customer response. · 5 Continuing Education Units (CEU) midland May 15-16, 2009 MI F E B / M A R 2 0 0 9 w o m e n i n b us i n e s s 21 http://www.abwa.org
Table of Contents Feed for the Digital Edition of IN BUSINESS - February/March 2009 IN BUSINESS - February/March 2009 Contents ABWA Member Benefits Letter from the Executive Director Letter from CEO ABWA Board News A New Era Unfolds Money Matters ABWA Announcements Personal Skills Style Breaking Down Barriers Legal Matters Business Spotlight Workplace: Working Online to Build ABWA Teams Mind & Body Workplace IN BUSINESS - February/March 2009 IN BUSINESS - February/March 2009 - IN BUSINESS - February/March 2009 (Page Cover1) IN BUSINESS - February/March 2009 - IN BUSINESS - February/March 2009 (Page Cover2) IN BUSINESS - February/March 2009 - IN BUSINESS - February/March 2009 (Page 1) IN BUSINESS - February/March 2009 - Contents (Page 2) IN BUSINESS - February/March 2009 - Contents (Page 3) IN BUSINESS - February/March 2009 - ABWA Member Benefits (Page 4) IN BUSINESS - February/March 2009 - ABWA Member Benefits (Page 5) IN BUSINESS - February/March 2009 - Letter from the Executive Director (Page 6) IN BUSINESS - February/March 2009 - Letter from CEO (Page 7) IN BUSINESS - February/March 2009 - ABWA Board News (Page 8) IN BUSINESS - February/March 2009 - ABWA Board News (Page 9) IN BUSINESS - February/March 2009 - A New Era Unfolds (Page 10) IN BUSINESS - February/March 2009 - A New Era Unfolds (Page 11) IN BUSINESS - February/March 2009 - A New Era Unfolds (Page 12) IN BUSINESS - February/March 2009 - A New Era Unfolds (Page 13) IN BUSINESS - February/March 2009 - Money Matters (Page 14) IN BUSINESS - February/March 2009 - Money Matters (Page 15) IN BUSINESS - February/March 2009 - Money Matters (Page 16) IN BUSINESS - February/March 2009 - Money Matters (Page 17) IN BUSINESS - February/March 2009 - Money Matters (Page 18) IN BUSINESS - February/March 2009 - Money Matters (Page 19) IN BUSINESS - February/March 2009 - Money Matters (Page 20) IN BUSINESS - February/March 2009 - Money Matters (Page 21) IN BUSINESS - February/March 2009 - Money Matters (Page 22) IN BUSINESS - February/March 2009 - Money Matters (Page 23) IN BUSINESS - February/March 2009 - Money Matters (Page 24) IN BUSINESS - February/March 2009 - Money Matters (Page 25) IN BUSINESS - February/March 2009 - ABWA Announcements (Page 26) IN BUSINESS - February/March 2009 - ABWA Announcements (Page 27) IN BUSINESS - February/March 2009 - Personal Skills (Page 28) IN BUSINESS - February/March 2009 - Style (Page 29) IN BUSINESS - February/March 2009 - Breaking Down Barriers (Page 30) IN BUSINESS - February/March 2009 - Breaking Down Barriers (Page 31) IN BUSINESS - February/March 2009 - Breaking Down Barriers (Page 32) IN BUSINESS - February/March 2009 - Breaking Down Barriers (Page 33) IN BUSINESS - February/March 2009 - Legal Matters (Page 34) IN BUSINESS - February/March 2009 - Legal Matters (Page 35) IN BUSINESS - February/March 2009 - Business Spotlight (Page 36) IN BUSINESS - February/March 2009 - Business Spotlight (Page 37) IN BUSINESS - February/March 2009 - Workplace: Working Online to Build ABWA Teams (Page 38) IN BUSINESS - February/March 2009 - Workplace: Working Online to Build ABWA Teams (Page 39) IN BUSINESS - February/March 2009 - Mind & Body (Page 40) IN BUSINESS - February/March 2009 - Mind & Body (Page 41) IN BUSINESS - February/March 2009 - Workplace (Page 42) IN BUSINESS - February/March 2009 - Workplace (Page 43) IN BUSINESS - February/March 2009 - Workplace (Page 44) IN BUSINESS - February/March 2009 - Workplace (Page Cover3) IN BUSINESS - February/March 2009 - Workplace (Page Cover4)
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