Frontiers of Health Services Management - Spring 2013 - (Page 16)
Pursuing the Perfect Patient Experience
G ary s. K aplan
S u m m a ry • adapting the principles and tools of the toyota Production
a
f e A t u r e
System to healthcare in the form of the virginia Mason Production System has
enabled virginia Mason Medical center to transform itself as an organization.
virginia Mason has worked persistently for more than a decade to apply toyota
methods to eliminate waste, improve safety and quality, and provide the community it serves with the highest-quality healthcare at the lowest cost. We have
made great progress in this pursuit.
Gary S. Kaplan, MD, is chairman and CEO of Virginia Mason Medical Center.
16 • f ro ntier s o f h ea lth s e rvic e s m a na g e me nt 29 :3
Table of Contents for the Digital Edition of Frontiers of Health Services Management - Spring 2013