Frontiers of Health Services Management - Spring 2013 - (Page 20)

process as legitimate. Dr. lammert met with them as part of a collaborative process rather than to merely Strengthening and aligning promote a compact that leadership and focusing the administration would create. on culture are crucial to about nine months of laying the groundwork for discussion and meetings improvement initiatives. took place before a draft of the compact was written. the committee then spent an additional three months going department by department, meeting with doctors to explain and discuss the draft. along the way, the team made modifications on the basis of thoughtful feedback. the result of the process was our compact (exhibit 3), which makes clear the explicit reciprocal expectations that the organization and doctors hold. New Management Method, New Culture the most practical lesson that emerged from virginia Mason’s improvement efforts during the past decade is that strengthening and aligning leadership and focusing on culture are crucial to laying the groundwork for improvement initiatives. i understood as soon as i became ceo that we needed a new management approach. virginia Mason had recently expe- Exhibit 3 Virginia Mason Medical Center Physician Compact Source: © 2001 Virginia Mason Medical Center. Used with permission. 20 • f ro ntier s o f h ea lth s e r vic e s ma na g e m e nt 29 :3

Table of Contents for the Digital Edition of Frontiers of Health Services Management - Spring 2013

Frontiers of Health Services Management - Spring 2013
Contents
Frontiers of Health Services Management - Spring 2013
A Management, Leadership, and Board Road Map to Transforming Care for Patients
Pursuing the Perfect Patient Experience
Adapting to the New Healthcare Market
High Reliability: Truly Achieving Healthcare Quality and Safety
Making Lean Progress Last: Why Sustaining Excellence Requires the Right Leadership Framework

Frontiers of Health Services Management - Spring 2013