Frontiers of Health Services Management - Winter 2013 - (Page 43)

Response from Feature Authors M ichael S pake and e laine c. t hoMpSon , Fache The collection of commentaries in this issue of Frontiers shows the positive impact that hospital and health system leaders can have on a learning culture when they collaborate on behalf of the patients and families they are privileged to serve. lakeland regional Health Systems is optimistic about its future as it continues to create purpose across the organization, thereby developing a resiliency that inspires us to fulfill lakeland regional's 2020 vision: * Delivering nationally recognized care, * Strengthening our community to become the healthiest in florida, and * Advancing the future of healthcare. M ic h a el Spa ke a nd E l a ine C . T hom p s on, FAC H E * 4 3 r e s p o n s e Mr. van gorder is correct that "real culture comes from the middle of the organization." at lakeland regional, we believe much of our success has evolved from the transformation of our nursing staff. However, this effort is not limited to clinical staff; transformation is taking place organization-wide. each of our 4,500 employees as well as the board of directors will receive three hours of learning related to our culture of caring during this fiscal year. We agree with Mr. Helwig's call for empirical data. although we are just now completing year 1 of this transformation, empirical evidence supports its success. for the past five years, lakeland regional has partnered with the gallup polling organization to measure employee engagement. not only was this year's engagement score the highest since we began measuring it five years ago, but it was significantly higher than in years past. While we did not achieve our goal of reaching the 90th percentile in the nation for employee engagement, we expect more improvement in the future. our organization's purpose of caring for ourselves, for our patients and families, for each other, and for our community sets the stage for a resilient culture defined by purpose; passion; and a healthy work, spiritual, and life balance. Such purpose, when combined with the strategy of Delivering, Strengthening, and advancing, will sustain and grow lakeland regional by positively affecting the health of our entire community. our aim is to become nationally known as a catalyst for transforming healthcare for an entire region. We will have arrived at our envisioned future when lakeland is known as the healthiest town in florida.

Table of Contents for the Digital Edition of Frontiers of Health Services Management - Winter 2013

Frontiers of Health Services Management - Winter 2013
Contents
Editorial
Riding the Dragon: Enhanching Resilient Leadership and Sensible Self-Care in the Healthcare Executive
Managing Resilience by Managing Purpose
Building Organizational and personal Resilience
Resilience: A Responsibility That Can't Be Delegated
Personal Resilience: A Gateway to Organizational Health and Progress
Response from Feature Aurthors

Frontiers of Health Services Management - Winter 2013