Health Administration Press Catalog - Fall 2013 - (Page 80)

QUALITY AND SAFETY The Role of Communication in Patient Safety* Course by Michael Leonard, MD To provide safe and reliable healthcare, organizations must create an environment in which teamwork, effective communication, and well-designed error-prevention systems are in place. This course focuses specifically on communication. You will learn: * How to enhance communication among staff by flattening the hierarchy, teaching assertion, providing briefings, and establishing an early-warning system * How to foster effective communication between leadership and staff with Executive WalkRounds * How to promote open communication between all hospital staff and patients and their families Course order code: HGCTF-2041 Book needed to complete this course: Achieving Safe and Reliable Healthcare: Strategies and Solutions by Michael Leonard, MD; Allan Frankel, MD; and Terri Simmonds, RN; with Kathleen Vega Book order code: HGCTF-2018 (20% off when ordered with the course; adds $63.20 to your order) 80 ACHE Self-Study Program To order, call (301) 362-6905, fax to (240) 396-5907  http://www.ache.org/Publications/SelfStudyDetails.aspx?pc=2041 http://www.ache.org/DigitalPublications http://www.ache.org/DigitalPublications

Table of Contents for the Digital Edition of Health Administration Press Catalog - Fall 2013

Contents

Health Administration Press Catalog - Fall 2013

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