Health Administration Press Catalog - Spring 2014 - (Page 28)

Journal of Healthcare Management The Official Journal of the American College of Healthcare Executives Editor: Stephen J. O'Connor, PhD, FACHE Six times per year, the Journal of Healthcare Management (JHM) offers timely healthcare management articles that inform and guide executives, managers, educators, and researchers. JHM also contains regular columns written by experts and practitioners in the field who discuss management-related topics and industry trends. Each issue presents an interview with a leading executive. Subscriptions: $130 per year, United States; $140 per year, Canada and other countries. $35 per single issue. ISSN: 1096-9012. Six issues per year. ACHE Members may choose a subscription to either JHM or Frontiers of Health Services Management as a membership benefit. See the Join ACHE section of ache.org for more information. JHM is available online to ACHE Members who select the Journal as their membership benefit publication. To order, call subscription services at (312) 424-9456 or order online at ache.org/HAP. Healthcare Operations Management Second Edition Daniel B. McLaughlin and John R. Olson, PhD This book covers the basics of operations management and explains how operations and process improvement relate to contemporary healthcare trends such as evidence-based medicine and pay-for-performance. The book's practical approach includes real-world examples to illustrate concepts and explanations of software tools that solve operational problems. This second edition includes extensive updates to the chapters on statistical tools, Six Sigma, the Lean enterprise, and scheduling and capacity management. A new chapter on improving financial performance with operations management has also been added. NEW EDITION! Hardbound, 441 pp, August 2012, ISBN 13: 978-1-56793-444-1. An AUPHA/HAP book. Order code: HGCTF-2209, $118 If Disney Ran Your Hospital 91/2 Things You Would Do Differently Fred Lee Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals-both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of its guests and employees. Hardbound, 216 pp, 2004, ISBN 13: 978-0-9743860-0-3. Order code: HGCTF-0029, $33 28   Management and Administration To order, call (301) 362-6905, fax to (240) 396-5907  http://ache.org/publications/Product.aspx?pc=2121 http://ache.org/publications/Product.aspx?pc=2121 http://ache.org/publications/Product.aspx?pc=2156 http://ache.org/publications/Product.aspx?pc=2156

Table of Contents for the Digital Edition of Health Administration Press Catalog - Spring 2014

Contents

Health Administration Press Catalog - Spring 2014

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