Health Administration Press Course Catalog - Fall 2013 - (Page 30)

MANAGEMENT AND ADMINISTRATION Frederick J. Wenzel, FACMPE, and Jane M. Wenzel, PhD, Editors FUNDAMENTALS OF PHYSICIAN PRACTICE MANAGEMENT This text is designed to meet the needs of programs that offer a group practice or ambulatory care course as well as those that incorporate physician practice management issues into the regular curriculum. Topics are discussed with enough detail for students to understand the fundamental concepts without getting mired in the complexity of daily operational issues. Key Features: - Explains how physician practice management differs from management in other settings - Discusses strategic planning, financial management, information systems, and hospital relationships as applied in group practice settings An AUPHA/HAP book Hardbound, 242 pp, 2005 ISBN-13: 978-1-56793-246-1 Order code: CBCTF-2049, $98 - Includes a mini-case, learning objectives, and discussion questions in each chapter Instructor Resources: PowerPoint slides. Myron D. Fottler, PhD; Robert C. Ford, PhD; and Cherrill P. Heaton, PhD ACHIEVING SERVICE EXCELLENCE: STRATEGIES FOR HEALTHCARE, SECOND EDITION Information about customer service hits and misses is now more accessible to healthcare consumers. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. Future healthcare leaders need to know how to prevent service failures and create a customer-focused culture. This book presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. This edition includes information on: - The significance of aligning strategy, staffing, and systems An ACHE Management Series book - Evidence-based service management and design principles Softbound, 440 pp, 2009 ISBN-13: 978-1-56793-327-7 Order code: CBCTF-2132, $93 - Customer relationship management - Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training - Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations E-book available! ache.org/HAP Instructor Resources: Discussion questions and case studies with talking points. 30 (301) 362-6905 phone (2 4 0 ) 3 9 6 - 5 9 0 7 f a x ache.org/HAP  http://www.ache.org/Publications/product.aspx?pc=2049 http://www.ache.org/Publications/product.aspx?pc=2049 http://www.ache.org/Publications/product.aspx?pc=2132 http://www.ache.org/Publications/product.aspx?pc=2132 http://www.ache.org/HAP http://www.ache.org/HAP

Table of Contents for the Digital Edition of Health Administration Press Course Catalog - Fall 2013

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Health Administration Press Course Catalog - Fall 2013

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