Health Administration Press Course Catalog - Spring 2014 - (Page 29)

MANAGEMENT AND ADMINISTRATION An AUPHA/HAP book Softbound, 298 pp, 2009 ISBN-13: 978-1-56793-306-2 Order code: CBCTS-2121, $95 EVIDENCE-BASED MANAGEMENT IN HEALTHCARE Anthony R. Kovner, PhD; David J. Fine, PhD, FACHE; and Richard D'Aquila, FACHE ➤ Instructor Resources: Teaching suggestions, a sample syllabus for a capstone course, additional reading materials, and links to various websites. Too often in the fast-moving healthcare field, decision makers rely primarily on what has worked before. This comprehensive text explains the various definitions and theories of evidence-based (EB) management and how it is used to make informed healthcare management decisions. This ground-breaking book is written by experienced academics and executives who have pioneered EB management research and application. Key features: * Explains the step-by-step process at the core of EB management * Describes how evidence is used in healthcare decision making * Includes numerous real-life case studies that illustrate how an EB management approach can be used in a variety of management situations * Includes a student reference that explains how to search for evidence in literature Makes an ideal supplement to healthcare organization management texts, including The Well-Managed Healthcare Organization, Seventh Edition. See page 27. An ACHE Management Series book Softbound, 440 pp, 2009 ISBN-13: 978-1-56793-327-7 Order code: CBCTS-2132, $96 ACHIEVING SERVICE EXCELLENCE: STRATEGIES FOR HEALTHCARE, SECOND EDITION Myron D. Fottler, PhD; Robert C. Ford, PhD; and Cherrill P. Heaton, PhD ➤ Instructor Resources: Discussion questions and case studies with talking points. Information about customer service hits and misses is now more accessible to healthcare consumers. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. Future healthcare leaders need to know how to prevent service failures and create a customer-focused culture. This book presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. this edition includes information on: * The significance of aligning strategy, staffing, and systems * Evidence-based service management and design principles * Customer relationship management * Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training * Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations ache.org/HAP 29  http://ache.org/publications/Product.aspx?pc=2121 http://ache.org/publications/Product.aspx?pc=2132 http://ache.org/publications/Product.aspx?pc=2121 http://ache.org/publications/Product.aspx?pc=2132 http://www.ache.org/HAP

Table of Contents for the Digital Edition of Health Administration Press Course Catalog - Spring 2014

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Health Administration Press Course Catalog - Spring 2014

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