Journal of Healthcare Management - May/June 2013 - (Page 204)

Journal of H ealt H care M anage Ment 58:3 M ay /J une 2013 As noted by the authors, the transparency of information provided by Baldrige Award–recipient organizations was striking. The staff, physicians, and others understood what the organization wanted to achieve and their role in helping the organization be successful. I served as a senior examiner for Quality New Jersey, the organization that oversaw the New Jersey Governor’s Award for Performance Excellence using the Baldrige Criteria. I followed the progress of HCOs that won the gold award in New Jersey and went on to win the national Baldrige Award. The energy, enthusiasm, and engagement at every level were palpable in those organizations. The Baldrige Criteria do not tell leaders how to implement the process. Instead, the criteria allow each organization the flexibility to choose their own tools and methods. HCOs that have taken the journey have improved the quality and safety of the patient care they deliver; increased the efficiency with which they provide care, treatment, and services; and improved patient satisfaction. The Criteria are worth reviewing for any organization, regardless of whether it plans to apply for the Baldrige Award. This framework helps organizations become successful with value-based purchasing efforts and other aspects of the Affordable Care Act and will enable them to prosper. 204

Table of Contents for the Digital Edition of Journal of Healthcare Management - May/June 2013

Journal of Healthcare Management - May/June 2013
Contents
Interview with Thomas C. Dolan, PhD, FACHE, CAE, President and CEO, American College of Healthcare Executives
Equity in Care: Picking Up the Pace
How Might a Reforming U.S. Healthcare Marketplace Threaten Balance Sheet Liquidity for Community Health Systems?
Assessing the Productivity of Advanced Practice Providers Using a Time and Motion Study
A Positive Deviance Perspective on Hospital Knowledge Management: Analysis of Baldrige Award Recipients 2002–2008
How to Improve Breast Cancer Care Measurement and Reporting: Suggestions from a Complex Urban Hospital
The Fear Factor in Healthcare: Employee Information Sharing

Journal of Healthcare Management - May/June 2013