Journal of Healthcare Management - January/February 2014 - (Page 12)

Journal of H ealt H care M anage Ment 59:1 J anuary /f ebruary 2014 common patients and provide an empirical basis for quality improvement efforts can serve as a critical facilitator (Silow-Carroll & Edwards, 2013). And offering financial and nonfinancial incentives designed to encourage rather than discourage teamwork can help (Song & Lee, 2013; Biller-Andorno & Lee, 2013). Experience has shown that individuals who pool their resources as a team in pursuit of a common purpose lift the human spirit and generate energy. Teamwork enhances learning as teammates teach each other, and it inspires confidence through camaraderie and encourages extra effort as teammates rely on one another. Top-tier service organizations in any industry nurture teamwork by recruiting people who are likely to be team players. They also model teamwork in senior management; establish high performance standards attainable only through teamwork; celebrate group effort and achievement; avoid favoritism toward certain individuals; and share information openly and delegate responsibility so that employees feel-and are-included. looKiNG aHEad The next 5 years will reveal whether the ACO movement can fulfill its Triple Aim of improving the care experience of patients, bettering the health of populations, and reducing costs (IHI, 2013). Will patients who receive care at ACOs benefit from the pooling of talent, as did Don, the Mayo patient? It is possible, but only by recognizing that medical teamwork depends on culture as much as-or more than-on structure. A culture of team-based care gave Don better options. Policy makers and ACOs should aspire to nothing less. aCKNoWlEdGMENt The authors thank Frank Davidoff, MD, executive editor, Institute for Healthcare Improvement, for his valuable suggestions on earlier versions of this column. rEFErENCES Beckham, D. (2013, February 19). Building a team of teams. Hospitals & Health Networks Online. Retrieved from http://www.hhnmag.com/hhnmag/HHNDaily/HHNDailyDisplay.dhtml?id =4960002469 Berry, L. L., & Seltman, K. D. (2008). Management lessons from Mayo Clinic. New York, NY: McGraw-Hill. Berwick, D. M. (2011, April 21). Launching accountable care organizations-The proposed rule for Medicare shared savings program. New England Journal of Medicine. Retrieved from http://www .nejm.org/doi/full/10.1056/NEJMp1103602 Biller-Andorno, N., & Lee, T. H. (2013, March 14). Ethical physician incentives-From carrots and sticks to shared purpose. New England Journal of Medicine, 368, 980-982. Christensen, C., Flier, J., & Vijayaraghavan, V. (2013, February 18). The coming failure of accountable care. Wall Street Journal, p. A15. Clapesattle, H. (1941). The doctors Mayo. Minneapolis, MN: University of Minnesota Press. Consumer Reports. (2013, May). Safety still lags in U.S. hospitals. Retrieved from http://www. consumerreports.org/cro/magazine/2013/05/safety-still-lags-in-u-s-hospitals/index.htm Forster, A. J., Childs, B. G., Damore, J. F., DeVore, S. D., Kroch, E. A., & Lloyd, D. A. (2012, August 9). Accountable care strategies: Lessons from the Premier health care alliance's accountable care collaborative. The Commonwealth Fund. Retrieved from http://www.commonwealthfund .org/Publications/Fund-Reports/2012/Aug/Accountable-Care-Strategies.aspx 12 http://www.hhnmag.com/hhnmag/HHNDaily/HHNDailyDisplay.dhtml?id=4960002469 http://www.hhnmag.com/hhnmag/HHNDaily/HHNDailyDisplay.dhtml?id=4960002469 http://www.nejm.org/doi/full/10.1056/NEJMp1103602 http://www.nejm.org/doi/full/10.1056/NEJMp1103602 http://www.consumerreports.org/cro/magazine/2013/05/safety-still-lags-in-u-s-hospitals/index.htm http://www.consumerreports.org/cro/magazine/2013/05/safety-still-lags-in-u-s-hospitals/index.htm http://www.commonwealthfund.org/Publications/Fund-Reports/2012/Aug/Accountable-Care-Strategies.aspx http://www.commonwealthfund.org/Publications/Fund-Reports/2012/Aug/Accountable-Care-Strategies.aspx

Table of Contents for the Digital Edition of Journal of Healthcare Management - January/February 2014

Journal of Healthcare Management - January/February 2014
Contents
Interview With Kenneth R. White, PhD, FACHE, Associate Dean for Strategic Partnerships and Innovation and the University of Virginia Medical Center Professor of Nursing, University of Virginia School of Nursing
Team-Based Care at Mayo Clinic: A Model for ACOs
The Management Springboard: Eight Ways to Launch Your Career as a Healthcare Leader
The Role of a Public–Private Partnership: Translating Science to Improve Cancer Care in the Community Donna M. O’Brien and Arnold D. Kaluzny
The Value of Patients’ Handwritten Comments on HCAHPS Surveys John W. Huppertz and Robert Smith
Can Inbound and Domestic Medical Tourism Improve Your Bottom Line? Identifying the Potential of a U.S. Tourism Market
Success Factors for Strategic Change Initiatives: A Qualitative Study of Healthcare Administrators’ Perspectives

Journal of Healthcare Management - January/February 2014

https://www.nxtbook.com/nxtbooks/ache/jhm_20161112
https://www.nxtbook.com/nxtbooks/ache/jhm_20160910
https://www.nxtbook.com/nxtbooks/ache/jhm_20160708
https://www.nxtbook.com/nxtbooks/ache/jhm_20160506
https://www.nxtbook.com/nxtbooks/ache/jhm_20160304
https://www.nxtbook.com/nxtbooks/ache/jhm_20160102
https://www.nxtbook.com/nxtbooks/ache/jhm_20151112
https://www.nxtbook.com/nxtbooks/ache/jhm_20150910
https://www.nxtbook.com/nxtbooks/ache/jhm_20150708
https://www.nxtbook.com/nxtbooks/ache/jhm_20150506
https://www.nxtbook.com/nxtbooks/ache/jhm_20150304
https://www.nxtbook.com/nxtbooks/ache/jhm_20150102
https://www.nxtbook.com/nxtbooks/ache/jhm_20141112
https://www.nxtbook.com/nxtbooks/ache/jhm_20140910
https://www.nxtbook.com/nxtbooks/ache/jhm_20140708
https://www.nxtbook.com/nxtbooks/ache/jhm_20140506
https://www.nxtbook.com/nxtbooks/ache/jhm_20140304
https://www.nxtbook.com/nxtbooks/ache/jhm_20140102
https://www.nxtbook.com/nxtbooks/ache/jhm_20131112
https://www.nxtbook.com/nxtbooks/ache/jhm_20130910
https://www.nxtbook.com/nxtbooks/ache/jhm_20130708
https://www.nxtbook.com/nxtbooks/ache/jhm_20130506
https://www.nxtbook.com/nxtbooks/ache/jhm_20130304
https://www.nxtbook.com/nxtbooks/ache/jhm_20130102
https://www.nxtbookmedia.com