Journal of Healthcare Management - March/April 2014 - (Page 85)

I N T E R V I E W Interview With Marna P. Borgstrom, FACHE, President and Chief Executive Officer, Yale New Haven Health System, and Chief Executive Officer, Yale-New Haven Hospital, Connecticut M arna P. Borgstrom, FACHE, is president and CEO of Yale New Haven Health System (YNHHS), based in New Haven, Connecticut, and CEO of Yale-New Haven Hospital. YNHHS is composed of Bridgeport, Greenwich, and Yale-New Haven hospitals and the Northeast Medical Group, a physician foundation. Yale-New Haven Hospital is the 1,541-bed primary teaching hospital for Yale School of Medicine. Ms. Borgstrom began her career at Yale-New Haven Hospital more than 35 years ago as a postgraduate fellow. She subsequently held various staff and management positions, assuming the role of executive vice president and chief operating officer in 1994 and her current position in 2005. She serves on a number of national and local boards of directors, including VHA Inc. in Dallas, the Association of American Medical Colleges (AAMC), the Coalition to Protect America's Health Care, and the Connecticut Hospital Association. She also chairs the administrative board of AAMC's Council of Teaching Hospitals. A lecturer in the Department of Health Policy and Management at Yale School of Public Health, Ms. Borgstrom earned a master of public health degree in hospital administration from Yale School of Medicine and a bachelor of arts degree in human biology from Stanford University. Ms. Borgstrom has received several awards for her community contributions, including the American Hospital Association Grassroots Champion Award, the AntiDefamation League Torch of Liberty Award, the Greater New Haven Chamber of Commerce Community Leadership Award, and Business New Haven Person of the Year. In 2011, she was awarded an honorary doctor of humane letters degree by Quinnipiac University and, in January 2014, an honorary doctor of business administration degree from the University of New Haven. Dr. O'Connor: You have spent your entire professional career at Yale New Haven Health System, a large and complex organization. During your time there, have you observed changes in the culture of the organization? In an era of fundamental healthcare transformation, do you see any challenges or cultural shifts that will be required to align with the new healthcare environment? Ms. Borgstrom: There are many challenges in the healthcare environment, but I think the core value has been, and must continue to be, about the patient and about 85

Table of Contents for the Digital Edition of Journal of Healthcare Management - March/April 2014

Journal of Healthcare Management - March/April 2014
Contents
Interview With Marna P. Borgstrom, FACHE, President and Chief Executive Officer, Yale New Haven Health System, and Chief Executive Officer, Yale-New Haven Hospital, Connecticut
Specialties: Missing in Our Healthcare Reform Strategies?
Costs and Benefits of Transforming Primary Care Practices: A Qualitative Study of North Carolina’s Improving Performance in Practice
Governing Board, C-suite, and Clinical Management Perceptions of Quality and Safety Structures, Processes, and Priorities in U.S. Hospitals
Use of Electronic Health Record Documentation by Healthcare Workers in an Acute Care Hospital System
Why Hospital Improvement Efforts Fail: A View From the Front Line

Journal of Healthcare Management - March/April 2014