Journal of Healthcare Management - May/June 2014 - (Page 201)

p H ys I c Ian c lI nI cal a l IgnMent and I ntegrat Ion TA B L E 2 Medical Director Functions Duties Description Metrics People: Team development Develop the service line team members in areas such as quality improvement, patient satisfaction, leadership, scholarship, teaching, and research. People enrolled in network leadership activities; people enrolled in external programs such as the Institute for Healthcare Improvement Learning Modules, faculty development, and other teaching scholarship activities Service: Patientcentered experience Lead efforts to enhance patient satisfaction and the patient experience within the service line. Patient satisfaction scores for the unit; number of service excellence patient complaints; number of initiatives implemented to improve satisfaction with care Quality: Quality improvement and quality assurance leadership Lead efforts to improve quality of care, implement evidence-based and standard practices, and review quality assurance protocols. Number of quality improvement initiatives developed and implemented; number of quality assurance cases reviewed and corrected Process and outcome measures and scores for unit, including Core Measures, morbidity and mortality, readmission rates, and infection rates Cost: Value-based care Ensure service line participation in optimizing care and value-based care for patients. Expense per adjusted admission; evidence of value-added cost control measures; number of cost control initiatives developed and implemented, such as on-time start and appropriate documentation Growth: Strategies for growth Work collaboratively with network leaders on unmet community needs, growth opportunities, and innovative strategies for the future. Number of initiatives developed and implemented in the community 201

Table of Contents for the Digital Edition of Journal of Healthcare Management - May/June 2014

Journal of Healthcare Management - May/June 2014
Contents
Interview With Christopher D. Van Gorder, FACHE, President and CEO of Scripps Health
Successful Strategic Planning for a Reformed Delivery System
You, Inc.
Assessing the Feasibility of a Virtual Tumor Board Program: A Case Study
Physician Clinical Alignment and Integration: A Community–Academic Hospital Approach
Employer-Based Coverage and Medical Travel Options: Lessons for Healthcare Managers
Composite Model for Profiling Physicians Across Domains of Care

Journal of Healthcare Management - May/June 2014