The Journal of College and University Student Housing - Volume 44, No. 2 - 104

Norbert W. Dunkel * Pamela J. Schreiber

and 2 in the foundational category. All four of
the personnel management subcategories of
the administrative category were ranked in the
top 15: select staff, train staff, supervise staff,
and staff appraisal.

DISCUSSION
Information regarding competencies or
skills necessary to becoming a successful
housing professional is scarce in the literature. Whereas, competencies may be transferable within student affairs departments, there

A nationwide survey of
chief housing officers was
conducted to determine the
level of importance CHOs
place on specific competencies
identified as necessary to
becoming an effective housing
professional .

Table 4
Top 15 Rank Ordered Competencies As Identified by Chief Housing Officers
Competency
1. Interpersonal communications skills

1.09

2. Work cooperatively and effectively with a wide range of individuals

1.11

3. Supervise staff

1.12

4. Engage in effective decision making

1.12

5. Train staff

1.12

6. Crisis management

1.17

7. Select staff

1.19

8. Short-range goal setting

1.24

9. Mediating conflict

1.25

10. Formulate and interpret policy

1.26

11. Appreciate and internalize a professional set of ethics

1.26

12. Fair and effective discipline of student misconduct

1.27

13. Recognize legal implications of higher education administration

1.27

14. Motivation

1.27

15. Staff appraisal

1.30

Note. Competencies are rank ordered according to mean ratings.

104

Mean Rating

T h e J o u r n a l o f C o l l e g e a n d U n i v e r s i t y St u d e n t H o u s i n g



The Journal of College and University Student Housing - Volume 44, No. 2

Table of Contents for the Digital Edition of The Journal of College and University Student Housing - Volume 44, No. 2

Contents
The Journal of College and University Student Housing - Volume 44, No. 2 - Intro
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