Managed Healthcare Executive - March 2009 - (Page 28) { TECHNOLOGY } and commoditize the processes that are driven by people, executives can lower costs and even gain market share by amplifying the impact of people and teams rather than replacing them. Back-end systems must be better connected with familiar, front-end software to increase ease of use. Simply making sure all users can easily access software and systems—and that they are using best practices—can boost productivity. Implementing ways to automate tedious, manual tasks, such as authoring and sharing documents, can also boost productivity. Automation will decrease the time it takes to process claims, review records and make payments, which results in cost savings and increased customer satisfaction. Operational expenses are a fact of life, but payers that take a careful look at op- erational processes that are particularly labor intense will be in a better position competitively. Take stock of your existing personnel and sta , and assess whether increasing their internal skills with training, further education and e-learning might be a better use of funds and deliver greater ROI. In the short term, there are a number of “green” business initiatives that are not only good for the environment, but also can deliver almost instant cost savings. Slashing travel and expense budgets can be a start, and an investment in a teleconferencing and/or Web conferencing solution can help drive costs down further. A virtualization solution, for hardware or servers, can lower costs associated with equipment, electricity and space. With a low total cost of ownership, a virtualiza- tion solution can help IT departments maximize their return on investment and cost savings across the enterprise. Compliance is one of the single biggest challenges facing payers today, and with even more stringent rules in the pipeline, you need to address any bottlenecks or outdated work ow processes that may hinder regulatory compliance. Investing in enterprise search, database, security and reporting tools can dramatically reduce the complexity of analyzing and reporting company information for various nancial and compliance purposes. It’s a lot to take in. But by leveraging the technology you might already have, it’s possible to drive increased cost savings. MHE 28 MARCH 2009
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