American Electric Power 2008 Corporate Sustainability Report

64 GRI Table of Contents CS 2008 EN19 EN20 CW Society CS 2008 CW Disclosure on Management Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 EU18 EU20 Participatory decision making processes with stakeholders and outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57-61 Contingency planning measures, disaster/emergency plans and recovery/restoration plans . . . . . . . . . . . . . . . . . . . . . . . . . 53-54 / 26 SO1 & EU19 EU21 Programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting . . . . . CW Number of people displaced by operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW Percentage and total number of business units analyzed for risks related to corruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW SO5 SO6 SO7 Public policy positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29-35 Total value of contributions to political parties . . . . . . . . . . . . . . . 32-33 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW SO8 EU22 EU23 Value of significant fines and total number of non-monetary sanctions for non-compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Programs to improve or maintain access to electricity services . . . . . . . . . . . CW Practices to address language, low literacy and disability related barriers to accessing and safely using electricity services . . . . . . . . . . CW SO2 & SO3 & SO4 Emissions of ozone-depleting substances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW NOx, SOx, and other significant air emissions . . . . . . . . . . . . . . . . . . 12 . . . CW Waste volume by type and disposal method . . . . . . . . CW EN21 & EU-EN21 Total water discharge by quality and destination . . . . . . . . . . . . CW EN22 & EU-EN22 & EN24 EN23 EN25 Total number and volume of significant spills . . . . . . . . . . . . . . . . . . . 15 . . . CW Water bodies and related habitats significantly affected by discharges of water and runoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-16 . . . CW EN26 & EN30 EN27 EN28 EN29 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation . . . . . . . 11-19 Percentage of products sold and their packaging materials that are reclaimed by category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Fines for non-compliance with legal environmental regulations . . . . 11 Environmental impacts of transporting products . . . . . . . . . . . . . . . . 41 Labor Practices & Decent Work Disclosure on Management Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21-27 EU15 LA1 EU16 EU17 LA2 LA3 Retention and renewal of skilled work force . . . . . . . . . . . . . . . . . 24-25 Total work force by employment type, employment contract, and region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW Total subcontracted work force . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW Contractors and subcontractors that have undergone health and safety training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Total number and rate of employee turnover by age group, gender, and region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25 . . . CW Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations . . . . . . . . . . . . . . . CW LA4 & EU-LA4 LA5 LA6 Percentage of employees covered by collective bargaining agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements . . . . . . . . . . . . . . . . CW Work force represented in formal joint management–worker health and safety committees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26 LA7 & EU-LA7 LA8 LA9 LA11 Rates of injury, occupational diseases, lost days, and PR7 PR8 PR9 absenteeism, and number of work-related fatalities by region . . . . 21-23 Programs in place to assist work force members, their families, or community members regarding serious diseases .. . . . . . . . . . . 25-26 . . . CW Health and safety topics covered in formal agreements with trade unions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW LA12 LA13 LA14 Percentage of employees receiving regular performance and career development reviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW Composition of governance bodies and breakdown of employees per category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-26 . . . CW Ratio of basic salary of men to women by employee category . . . . . . . . . . . . . CW EU26 PR6 PR5 EU24 PR3 PR4 Product Responsibility Disclosure on Management Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33-36 PR2 Incidents of non-compliance with regulations and voluntary codes concerning health and safety . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Injuries and fatalities to the public . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Type of product and service information required by procedures . . . . . . . . . . CW Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling . . CW Practices related to customer satisfaction, including results of surveys measuring customer satisfaction . . . . . . . . . . . . . . . . . 52-53 Programs for adherence to laws, standards, and voluntary codes related to marketing communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications . . . . . . . . . . . . . . . . . CW Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data . . . . . . . . . . . . . . . . . . . . . . . . CW Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 / 27 Number of residential disconnections for non-payment . . . . . . . . . . . . . . . . . . CW EU27 & EU28 Power outage frequency and average outage duration . . . . 48 Human Rights Disclosure on Management Approach . . . . . . . . . . . . . . . . . . . . . . . . 21-27 / 57-61 HR4 HR5 HR8 HR9 Total number of incidents of discrimination and actions taken . . . . . . . . . . . . CW Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk . . . . . . . . . . . CW Security personnel trained in policies or procedures concerning aspects of human rights that are relevant to operations . . . . . . . . . . . . . . . . . . . CW Total number of incidents of violations involving rights of indigenous people and actions taken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CW

Table of Contents Feed for the Digital Edition of American Electric Power 2008 Corporate Sustainability Report

American Electric Power 2008 Corporate Sustainability Report Contents Leadership, Management & Strategy A Message from Michael G. Morris A Message from Dennis E. Welch About This Report Environmental Performance Work Force Issues Public Policy Climate Change Energy Security, Reliability & Growth Stakeholder Engagement Glossary GRI Table of Contents

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.